Yumotokan - Otsu

5/5 full scores for the service. The staff are very polite and professional.
4/5 for the food. The stewed pork is so good that it melts in your mouth. The barbeque beef is also above average, with decent mabling.
4/5 for the location. The place is quite outskirt. But they offer pick up service from nearby train station. 4/5 for the room. The room is spacious like all other onsen hotel. Just that our bathroom smell like old fish tank. But it is not a problem, since you will spend more time in onsen and public bath. 4/5 for the onsen. There is a wide variety of onsen. Around 5 onsen you can enjoy per gender. Overall, I think it's a great onsen hotel to stay in to relax.

Absolutely wonderful place to get away from busy life. In total６kinds of hot spring bathes in the building. 2 of them are for private used for additional 2000yen for one time use. Reservation is required to use the private bathes. You can choose based on its theme. The picture I posted here with outside stone and inside wooden bathes are one of the 2 private bathes. We are not allowed to take pictures of public bathes or go in with our device for the consideration to others. I stayed in a Gershwin-tie room (月心亭) comes with a bath, so instead, posted a picture of our room bath. It absolutely worths it not just sleeping in but also just coming here to take a bath for daily use. Unfortunately I didn't like the one hot bath on the first floor but the rest were just amazing.

Every people here is amazing, they were very polite and intend to help. Food was wonderful! My husband and I, always reminded this hotel everytimes when we talked about our next trip to Japan. I am highly recommend.

Tl:dr: money went missing but otherwise a good onsen. Not 4 star because our visit was soured because money ( a few 10000¥ notes) went missing from our rooms, and we had to spend several hours reporting it to the police. For that, I felt a discount would have been a good gesture, but that was not offered. This stung as we had limited cash after money going missing from our rooms, but to be fair we had not used the safes,and our rooms were set up in the evening which we had not expected. Looking at reviews doesn't look like other people have had this problem, but it did not feel very reassuring or like the staff would necessarily be spoken to. A Single large note was taken out of 2 of our party of 8's wallets, we would not have been sure it was taken if there had not been two affected, both in different rooms but next to eachother. Use your safe either way as this is better for insurance, don't assume your room will not be entered. We had a window open because the air conditioning was very poor, so the police and staff suggested it was someone who broke in through window, despite us being on 5th floor and no other items or money (we had expensive electronics) being taken. Not very nice way to end our onsen experience, didn't feel very supported but to be fair there was no need to trust us, but it did not feel great. As we had missed the free shuttle bus station due to the police report the hotel did send the bus out again which was considerate. Felt very traditionally styled. Baths were clean and there was a fair amount of variety, the floor 8 baths were my favourite. Not a tonne of english but the traditional meals had menus in English to explain what we were eating, it was an intense experience for dinner but a little overwhelming when we were given a similar highly traditional breakfast the following morning...lots of fish with faces and rice. Mixed feelings in our group of 8 about the traditional food as to be expected but it was nicely presented and offered a variety. I really loved the special honey based sake and the bit where you grill your own meat at dinner. It was expensive and definitely felt high-end, you do get what you pay for (esp in the food) although it was probably out of our budget really.

Very good hot spring hotel with neat & tidy room, good facilities including in-room onsen. Public outdoor onsens were good too & quite many choices for guests to pick. Both dinner & breakfast were excellent, yummy & almost like dishes served in a Michelin starred restaurant. Highly recommended. The only criticism were Internet was not that easily accessible & not very stable. Lifts were a bit small & limited.

Great stay experience. Very accommodating staff and very polite and courteous. The karoi room was very nice and very comfortable. Everything was neat and clean and very accessible. Personal onsen in the room was clean and very spacious even for two people. Seasonal dinner was not my personal favorite but does not affect my overall experience with my stay. Staff are always kind and speak some English to help out.

This was one of the best hotels I've stayed at. The hot springs experience was amazing; there were 4 different areas to bathe in the springs, including one on a rooftop balcony and one outdoors. Our room also had a private outdoor tub which we could fill with water from the springs and soak in. The dinner we had was an incredible 7 course Japanese meal. Just the dinner and breakfast alone made up the cost of the room in my opinion. We also enjoyed relaxing full body massages (although those weren't included in the price of the room). Partaking in the hot springs requires you to go naked though, both in the shower and sauna areas as well as in the springs themselves, so be warned. Overall it was an amazing experience though, for a very reasonable price. Would definitely recommend.

Service: The staff were incredibly friendly and helpful in meeting our needs. They also made sure we had English information available when we needed it. Ease of Access: I loved the website, as it had a lot of good information on how to get to the hotel using public transportation. There is a courtesy car available to get to and from local rail stations, which we heavily used during our stay. Amenities: Though I considered the price for our stay to be a bit hefty for 2 nights, there was a lot provided by the hotel that I felt made it worth it. Toiletry staples such as toothbrush, razor, facial skincare products, and bath essentials were provided during our stay. There were also snacks, tea, coffee, and plenty of drinks also available. Food: The kaiseki dinner & breakfast were incredibly delicious, but keep in mind that these are lengthy multi-course meals and save some room! Baths: The variety of baths available were very relaxing and enjoyable. It was easy enough to find privacy during off hours. My favorite by far was the open air rooftop with views of the lake and surrounding area. I had a wonderful stay and will be back when I can!! Thank you :)