SoftBank Ebisu - Shibuya City

Others are also written, but since they are usually standing near the entrance, they often respond to them. Those who have dark eyes or tall eyes. I've always thought that customer service wasn't good, but this time I was too angry, so I evaluated it. After reporting that I lost my cell phone, I heard that I was talking to other staff members. I was amazed because there were too many other deficiencies in the procedure. Nevertheless, this tall staff is fluent. I will never go to the store here anymore.

I went to change the model at noon on weekdays. I was worried because the word of mouth was bad, but I was very polite to serve customers. He was a young and cute clerk, but he made various suggestions and made the best plan. I think the other staff members were also polite as usual. It's not such a bad shop ww Thank you very much.

Even if it can't be helped to be crowded, I was worried about the lack of knowledge of the corresponding staff. I put a newcomer mark on it, but the people who follow it are also serving other people, so the tempo of this response is bad and I can not proceed. I had to wait 20 minutes for the procedure because I couldn't do it, and when I consulted with my senior, it changed to "I can do it". And the rented alternative machine is a defective product.

The hospitality is the worst as I do not want to even attach a star! !! !! I was considering changing trains, so I came to the store, but my cell phone was broken because of something. The next day I visited again, a male staff member (M) with a dark face of about 170 cm was in charge. No matter what I heard, the parrot returned the word "I can't deal with it" with an intimidating and pressured attitude. That's not convincing, so even if I asked why, I returned the parrot again. I was asked about the time series of why this happened, so I explained, "I don't know that," and I don't understand why. After a while, I finally got to listen to my story, and finally I was able to talk normally, so I finally understood the person's case, but if I am in the hospitality business, I can do other things. Is there a correspondence? ? From the beginning, if you take a decent response (a sincere response), you will not feel uncomfortable or angry. I'm not asking the mobile shop to do that, but it's too low level. Well, maybe it's there, though. . . Since the cell phone was destroyed, the person's response was too sluggish and I had no desire to switch to SoftBank. The younger part-time girl, who had been waiting on us the day before, has a better impression. Please grow up.

Although the customer service is as per the manual I couldn't feel sincerity.

I went because I had a question about changing the name of Softbank Hikari. "If you review the total, it will be cheaper." I knew that there was waste, so I decided to respond. I had something to do, so when I returned home, I took over to a young clerk, Mr. K. This person has proposed, but after all the plan cannot be used, and it is awkward. Since then, he has proposed that the latest 12 can be used in addition to the cheaper mobile phone charges for his daughter. I thought it would be a good deal, but there were so many oversights that I couldn't write here. After being caught for a total of 5 hours, I decided to go through the procedure again the next day with my daughter alone, not just that day. It was said that it would take 5 minutes, but it would take an hour again. And he asked me to buy the iPhone 11 I was using at the shop in Akihabara. It was said that the purchase price would be 56,000 yen and there would be no loss because there was cash back, but the actual sale was 40,200 yen. What? It's a big loss though. The reason is that there are remaining bonds. Don't listen to such a story. I should have known at the time of cancellation that there was a remaining bond, but there was no such explanation. I didn't have the motivation to start again after the lump-sum repayment procedure, and it was a heavy burden to pay 70,000 yen in a lump sum, and I wanted to finish this case, so I decided to pay 40,200 yen. It's a scam anymore. It makes me want to die when I think that I bought that stress over time by paying 15,800 yen. I wonder if that person's pocket money will make up for it. seriously. I was so traumatized that I didn't want to change the model for the rest of my life. May no one meet the same eyes.

The customer service was very polite and the estimate of the plan was very smooth. I recommend it!

The staff of Softbank Ebisu gave us a wonderful response! Data migration and film pasting cost money, but they did just that! Thank you ?