Softbank Meidaimae [ Wye Mobile Agency ] - Setagaya City

I went to Softbank in Sasazuka, but I was told that the priority was given to those who bought the model, and the response was poor, so I came here. I wish I had come to this store sooner. He was very kind and gave me a consultation. Thank you very much.

At the end of the month, there were only two people, and there was a sense of lack. When I was waiting a little on the sofa, I was asked to fill out a questionnaire, and after a short time I was passed through the counter. The male is the person in charge. A woman gave me tea. I talked about switching my wife's line from Softbank to Y-Mobile, and explained the current contract status and payment amount when I changed to Y-Mobile, but I thought it would be easy for women to understand. . Since the amount of data used every month was not small, I was told that the benefits of using Ymobile were small, the benefits of renewing the terminal with Softbank, and so on.

We have you cope carefully

Mr. Yagi, a male staff member who was in charge when the model was changed. I was very kind and kind and explained, and it was very helpful! When I received the evaluation email, I thought that I would give a perfect score, but I did not receive the email, and I will evaluate it from here. Thank you very much! ^ ^

The two men at the time of changing models were very kind. Nakanishi-san was a very polite, kind, and easy-to-understand person when she came to take over the mobile phone, but her response was too bad for her to handle her hair behind the reception. No smiles, few explanations, bad wording and no longer come. I want you to stop. There is really no response on the customer service. worst. Please stop by now.

Some people do not have sufficient customer service skills, business knowledge, and understanding. I explained many times that "I haven't moved, I keep using the same internet line without changing trains, I just want to change my smartphone and internet payment account and name from parent to myself", but for some reason I'm new to my new address. I was able to proceed with the conversation by signing a contract, and the conversation was not established, so I ended up canceling the contract once → re-contracting and I could not use Wi-Fi for about 2 weeks. At that point, it seems that only the name was changed in the online contract, and payments continued to be deducted from the parent's account. Also, at this point, the smartphone should definitely have changed both the withdrawal account and the name to me, but when I visited the store due to a model change, "Since the name remains the parent, the model without parental permission I can't change. " In addition, I was incorrectly informed that if the model is changed in Ymobile, no penalty will be incurred, but if the model is changed during the contract, a penalty will be incurred. He said that he couldn't cancel the online payment because it was his parent's account, and he said that he couldn't confirm the contents because his name was me. When I asked the shop (a store different from Meidaimae) why it was so complicated, he said, "When I registered, my parent's phone number came out first, so I paid with this account. I think I didn't like it. " I was told lightly, but is that a mistake on the part of the store due to lack of confirmation? I thought, but without any apology. Rather, he just said, "It's bad to type in the parent's number first!", But since I was instructed to tell me the parent's number, it was the clerk who actually typed it in. It was the clerk who misunderstood and registered the account. Until now, I've been trying to think that "Ymobile isn't bad just because I happened to hit someone who is studying," but that's difficult when it comes to this point. I don't think Softbank will ever use it in the future.

I used it with my parents, and some of them were good clerk, but I went there several times, but usually there were several clerk who had a bad impression. The mother of the house also said that it cost about 3,000 yen just to update the mobile phone for about 10 or 20 minutes. Anyway, I felt uncomfortable every time at the unpleasant store. Maybe it was troublesome on the way, or I stopped the work on the way.

Currently, due to the reservation system for procedures etc., a small number of people in the large store, Correspondence is also polite ❗️ I think it is good.