Docomo Shop - Yuzawa

Name: Docomo Shop - Yuzawa
Address: 2 Chome-1-15 Zaimokucho, Yuzawa, Akita 012-0845, Japan, 012-0845, Japan

3.5/5 ★ に基づく 8 レビュー

Contact Docomo Shop

住所：

2 Chome-1-15 Zaimokucho, Yuzawa, Akita 012-0845, Japan

電話：

📞 +88

Postal code :

012-0845

Webサイト：

https://shop.smt.docomo.ne.jp/shop_detail/0200200538400/index.html

Opening hours :

Saturday	10AM–7PM
Sunday	10AM–7PM
Monday	10AM–7PM
Tuesday	10AM–7PM
Wednesday	10AM–7PM
Thursday	10AM–7PM
Friday	10AM–7PM

カテゴリ：

携帯電話店 ,

2 Chome-1-15 Zaimokucho, Yuzawa, Akita 012-0845, Japan

Best Cell phone store in japan

幹	幹男高橋 on Google ★ ★ ★ ★ ★ 質問に店員が丁寧に答えてくれて、分かり易かった。ポイントで商品購入できるので便利でした！ The clerk answered the question politely and it was easy to understand. It was convenient because you can purchase products with points!
イ	イズリ on Google ★ ★ ★ ★ ★ バッテリーの交換を依頼するために行きました時間がかかる上に料金がどれくらいかかるかわからないと説明され代わりのプランを提案してくれました保険を使ってスマホを新品と交換する事は自分では思い付かなかったので行って正解でした I went to ask for a battery replacement He explained that it would take time and I didn't know how much it would cost, and he suggested an alternative plan. Use insurance to make your smartphone new I couldn't think of exchanging it myself, so I went and it was the correct answer
柿	柿崎由紀子 on Google ★ ★ ★ ★ ★ 以前は雰囲気や対応が悪かったので行きたくなかったが、知人から応対がいいよ。と言われたので本日行ったら親切に教えてくれたので良かったです。 I didn't want to go because the atmosphere and correspondence were bad before, but I'm glad to hear from an acquaintance. I was told that I was glad that he kindly taught me when I went today.
t	to sa on Google ★ ★ ★ ★ ★ 3月、店員は目の色を変えて契約ノルマ達成しようと必死。 In March, the clerk desperately tried to change the color of his eyes and achieve the contract quota.
く	くろさわゆみ on Google ★ ★ ★ ★ ★ 水曜日の午後に行きました。予約せずに行きましたが用事が用事だけだったので比較的すぐ終わりましたが所要時間最低30分は見ておいたほうがいいと思います。店員さんの対応は良かったです。 I went on Wednesday afternoon. I went without making a reservation, but since all I had to do was errands, it ended relatively quickly, but I think it's best to watch for at least 30 minutes. The clerk's response was good.
高	高橋光 on Google ★ ★ ★ ★ ★ 丁寧に対応してもらい、分かりやすくてよかった‼️ I'm glad that you responded politely and it was easy to understand! ️
ゆ	ゆきさん on Google ★ ★ ★ ★ ★ 機種変更のため、来店予約の電話をした際に「機種の色を聞きたい。来店した時に変更できる」と言われた。その時は紺にしたが、来店した時に白にしたいと言ったら、「紺を用意したから白にはできない。どの店員が変更できると言ったのかわからない」と言われた。納得できないでいたら、紺にするように説得され、さらに白にするなら他の遠い店舗に行ってもらうか、取り寄せなら機種が無料になるキャンペーンが終わると言われた。もしかしたら来店予約をしてから来店するまでに在庫が切れたのかもと言われた。 docomo側のミスなのになぜこちらが、紺で妥協しなければならないのか、遠くの店舗まで行かなければならないのか、今無料の機種の代金を払わなければならないのか。さらには、白が確保できなくなる可能性があったのならなぜ「色を変更できる」と言ったのか、全く納得できなかった。結局、遠い店舗に問い合わせてもらってこちらの店舗で白の機種を受け取ることができたけど、こちらがごねたから無理して白の機種を確保しました、みたいな態度を取られた。そもそも、docomo側のミスなんだから、こちらに妥協させるようなことをせずに、白の機種を用意できるなら最初からするべきだし、結局一度も謝罪の言葉はなかった。対応したのは研修中の人で、何度か他の人に相談してたけど、担当が変わるわけでもなく、この対応はとても不快だった。安くなる期間が終わったら乗り換える予定。 When I called to make a reservation to change the model, I was told, "I want to hear the color of the model. I can change it when I come to the store." At that time, I made it dark blue, but when I came to the store, when I said that I wanted to make it white, I was told, "I have prepared dark blue, so I can't make it white. I don't know which clerk said that I could change it." If I wasn't convinced, I was persuaded to make it dark blue, and if I made it white, I was told to go to another distant store, or if I ordered it, the campaign to make the model free was over. I was told that the stock might have run out between the time I made a reservation and the time I came to the store. Why do we have to compromise with dark blue even though it is a mistake on the docomo side, do we have to go to a distant store, and do we have to pay for the free model now? Furthermore, I was completely unconvinced why I said "I can change the color" if there was a possibility that white could not be secured. In the end, I was able to get a white model at this store by contacting a distant store, but I was forced to secure a white model because I was afraid. In the first place, it was a mistake on the docomo side, so if I could prepare a white model without compromising on this side, I should do it from the beginning, and in the end I never apologized. The person who responded was during training, and I consulted with other people several times, but the person in charge did not change, and this response was very unpleasant. I plan to change trains when the cheaper period is over.
r	ravi SL on Google ★ ★ ★ ★ ★ A place with good service