auショップららぽーと富士見 [ UQ モバイル取扱店]

Name: auショップ ららぽーと富士見 [ UQ モバイル取扱店]
Address: Yamamuro, Fujimi, 〒354-0022 Saitama,Japan, Saitama, Japan

3.8/5 ★ に基づく 8 レビュー

Contact auショップららぽーと富士見 [ UQ モバイル取扱店]

住所：	Yamamuro, Fujimi, 〒354-0022 Saitama,Japan
電話：	📞 +8877
Webサイト：	https://www.au.com/aushop/shop.E-01251/
カテゴリ：	携帯電話店 ,
街：	Saitama

Yamamuro, Fujimi, 〒354-0022 Saitama,Japan

Best Cell phone store in japan

T	Takayuki Yagi on Google ★ ★ ★ ★ ★ 機種変更に長い時間丁寧に付き合って頂き無事に手続きが出来ました。また手続きの際にはお願いしたいです。ただ、ららぽーと富士見の中にあるので週末等には大変混み合うので事前に予約して行く事をおすすめします。平日は比較的空いていますのでゆっくり相談したい、待ち時間等を気にされるなら平日が良いと思います。 Please go along with the model change carefully for a long time The procedure was completed successfully. In addition, we would like at the time of procedure. Just because it is in LaLaport Fujimi It is very crowded on weekends, so make a reservation in advance I recommend going. Because it is relatively free on weekdays Want to talk slowly, wait time, etc. I think weekdays are good if you care.
鈴	鈴木たつ on Google ★ ★ ★ ★ ★ 対応してくれた店員(男性・細身のメガネ)が早口で抑揚がなく、聞いた事以外の説明をしない。 60過ぎた親が「SIMって何ですか？」と質問したら、「ここに入ってるチップです」以上の回答をされなかった。もちろん知識不足もありますが、年齢的にも知らない人は多い。私が間に入って簡単に噛み砕いて説明していると「まぁ、それとはちょっと違いますけど」と否定はするものの説明はせず。とても感じが悪かった。そもそも本来は店員の役目なのでは？場所がら高齢者もよく来るだろうにあんな対応で良いのか疑問。始終早く帰って欲しそうな態度でしたし、二度と行きません。また、最初に受付で対応した外国人店員も、あまり日本語が通じず不便だった。現在他社を利用している事を伝え、新規で購入した場合の金額や大体の月額利用料金を聞いてるのに、しきりに個人情報(他社契約の電話番号)を聞かれた。それを言わないと計算が出来ないと言われて伝えたが、もちろん他社契約なので現在との比較が出来るわけでもないし、結局、なぜ番号を聞いたのかは不明のままです。 The clerk who responded (male and slender glasses) was quick and unintentional and gave no explanation other than what she heard. When the parents who passed 60 asked "What is SIM?", They didn't answer more than "This is the chip in here." Of course, there is a lack of knowledge, but there are many people who do not know about their age. If I go in between and explain it easily, I'll deny that it's a little different, but I don't explain it. It felt very bad. In the first place, is it the role of a clerk? I wonder if such a response would be good that elderly people often come from places. It was an attitude that I wanted to go home all the time, and I never went again. Also, the first foreign clerk who handled the reception was inconvenient because the Japanese was not spoken much. While telling me that I am currently using another company, I was asked for personal information (telephone number of other company's contract) even though I was asking about the amount of money for a new purchase and the monthly usage fee. I told him that I couldn't calculate without saying that, but of course it was a contract with other companies, so I couldn't compare it with the current one.
ゆ	ゆずか on Google ★ ★ ★ ★ ★ 3月頃にiPhoneの予約をしました。届きましたと電話を受けましたが電話対応もあまり良くなくどことなく上から目線が感じられて、ん？という部分がありました。その際にこの日に伺いますと伝えて、その後自分で時間を予約しましたのですが、何も言われずお店の開店時間に勝手に予約されていて朝一番に電話で「２つ予約入ってるんですけど、どっちの時間で来られますか？」と言われました。自分で予約した時間に行くと、届いたiPhoneを間違えて違う方に渡してしまったと言われました。「次はいつ届きますか？」と聞くと「予約は1番上にあるので約1週間後になります」とのことですが、半年経っても電話はかかってきません。他のauショップで買います。 I made an iPhone reservation around March. I received a call saying that it arrived, but the telephone response was not very good and I could feel the line of sight from above. There was a part called. At that time, I told him that I would come on this day, and after that I reserved the time myself, but I was not told anything and it was reserved without permission at the opening time of the shop, and I called "two reservations first thing in the morning" I'm on the phone, but at what time can you come? " When I went to the time I booked myself, I was told that I accidentally handed the iPhone to a different person. When I asked "When will I receive the next one?", He said, "The reservation is at the top, so it will be about a week later." However, I haven't received a call even after half a year. I will buy it at other au shops.
ぽ	ぽん on Google ★ ★ ★ ★ ★ 機種変の際に、勝手に希望もしていないプランに加入されていた。その上、割引プランを勝手に削除されました。　コールセンターに電話したら、今日までの料金を日割りで払えと言われブチ切れそう！　　なんでauショップのミスなのに、料金請求するの？！　マジで他社に変更を検討中。 At the time of the model change, I was subscribed to a plan that I did not want without permission. Besides, the discount plan has been deleted without permission. When I called the call center, I was told to pay the charges up to today on a daily basis and it seemed to run out! Why do you charge for the mistake of the au shop? !! Seriously considering changing to another company.
y	ym on Google ★ ★ ★ ★ ★ 数年前に母が契約した際にこのiPadを無料でつけてこのプランにすると安くなると言われてそのまま契約していましたが結局本体代もお金をとられていました。直接相談しても当時のスタッフがいないから対応できないといわれて解約。他の店舗の方に聞いた所、auの直接の店舗ではなく代理店ようです。au本社自体もこうした代理店の勝手なやり口に手を焼いているらしく近々注意が入るようです。何が言いたいかというとこの代理店で契約するのはやめた方が良いと思います。 When my mother signed a contract a few years ago, I was told that it would be cheaper to attach this iPad for free and make this plan, but in the end I was also paid for the main unit. Even if I consulted directly, it was said that I could not respond because there was no staff at that time and I canceled the contract. When I asked other stores, it seems to be an agency, not a direct store of au. It seems that the au head office itself is struggling with the selfish ways of these agencies, and it seems that attention will be paid soon. What I want to say is that you should stop contracting with this agency.
ス	スズキリエ on Google ★ ★ ★ ★ ★ まずお店側のミスを謝罪しない。機種変をするのに1時間もやり取りをした上に機種変が出来ないで終わった。その後電話したら他社さんに行けばいい的な対応をされた。言葉使いや『はいはい』と上から返事にこの店舗には行きたくないと感じた。 First of all, do not apologize for the mistakes made by the shop. I exchanged for an hour to change the model, and I couldn't change the model. After that, when I called, I got a response that I should go to another company. I felt that I didn't want to go to this store in response to the wording and "yes" from above.
猫	猫になった猫 on Google ★ ★ ★ ★ ★ 機種変更対応で予約して来店したが、外国語の対応のスタッフ？店員、グレタと言う人がすごく対応も態度も言葉遣いも悪く終始めんどくさそうで、こんな態度の悪い店員、対応されたの初めてでした。こちらが年下なのが分かって態度が緩いのか悪いのか終始腹が立ちました。お客様は神ということでは、全くありませんが、最低限の対応、きちんとした説明はしてほしいと思います。次回来店する際は、違う人に対応していただきたいです。 I made a reservation for a model change and came to the store, but is it a staff member who supports foreign languages? The clerk, Greta, had a very bad response, attitude, and wording, and it seemed to be difficult to finish, so it was the first time for a clerk with such a bad attitude to be dealt with. I found out that I was younger and was angry from beginning to end whether my attitude was loose or bad. The customer is not a god at all, but I would like you to give a minimum response and a proper explanation. When you come to the store next time, I would like you to deal with different people.
j	jumina amanda on Google ★ ★ ★ ★ ★ It was a very good customer service. I also wanted to take care of me. However, it is a pity that someone who can speak English did not. I do not speak much Japanese, so I want you to learn English.