Docomo Shop Nishioji Gojo Shop - Kyoto

It was nice to explain with care.

Hello. It is better to change the model at a mass retailer without a down payment or online instead of this store. The doCoMo shop is where you can perform operation guidance, repairs, and cancellation procedures. In addition, recent docomo shops want to attach unnecessary paid options to something, so be sure to decline.

A large female clerk told me to lend my cell phone, so when I lent it, it was full of foundation and returned. It's unpleasant.

I have been using au for 20 years and switched to another company for the first time, but I felt that docomo itself is inferior in all services compared to au. First of all, this store has a hard time getting the reception number. There is always one person in charge, but you must listen to the requirements of the previous person in detail before you can receive the reception. I just went to get the gift certificate, but I couldn't get the reception number ticket because it was my turn, and I had to wait for 4 minutes while standing with a 2-year-old child until the previous person finished. With au, the person in charge will give you the reception number ticket immediately after hearing the requirements, and you will be guided to a special chair to sit down immediately, and this store is efficient even if you are asked in more detail while waiting. bad. I made a reservation by appointment, but I had to wait 30 minutes. All the explanations are done on the pad, and I receive oral explanations only where I do not understand, but in the end, I was guided to the seat and stayed for about 2 hours until the contract ended even though I had told the model and contract details in advance. So I didn't know if it was efficient overall. When the contract is over, I will move to the initial setting of the main unit, but this time I will be guided to the seat dedicated to the initial setting of the main unit and see the explanation flowing on the pad there, after all, it will take about 1 hour. The data migration of the previous model was guided to another place, and I had to wait for about an hour there as well. It was around 16:30 when I came to the store at 11 o'clock and left the store for 40 minutes to eat. With au, everything is done in about an hour and a half. It is a mystery why this store takes 5 hours. There is a person in charge for each content so that it is efficient, and even though long explanations should have saved the person in charge by using pad, it is insanely inefficient. I didn't say that I wanted the gift certificate to go away, but the docomo employee said that I would attach it in advance, so I was wondering if I could get it at the time of contract, but when I went to the store on the day, it was natural for me to go home. After the internet construction is finished, come back to Nishioji Gojo store to get it. If you do not bring your business card at that time, you will not give it. I was threatened by a clerk named Takada that if I lost my business card, I would never get it. Even on Saturdays, Sundays, and holidays, au will do everything from arranging the necessary machinery to sending documents by the construction day, and you can finish it smoothly just by witnessing the construction day without doing anything. Even though I only needed one installation machine, docomo made a reservation for the construction, but did not arrange the necessary machines or documents, and because I did not know it, the construction cost was free only on weekdays. However, I ended up taking a break from the company twice. I heard in advance that there are two or three docomo-san's internet machines at home, but what about? When I confirmed that, I said that I had only one, but in the end, I had to install two and lied. When I went to get a gift certificate even though I complained to docomo's inquiries about the mess of the house's internet construction and said that the operator confirmed the fact and told the store. It was not transmitted to the store, and there was no apology from the clerk. I don't know about other stores, but I think you should stop using this store alone.

I go about once every six months by reviewing the price plan. Now that it's a reservation system, you don't have to go and wait. This time, I consulted about changing the time because I could not meet the reservation time due to circumstances, but due to the daytime on weekdays, he made a reservation again with a 30 minute shift. It's always cheerful and comfortable. The room is bright and has a large space, so it is spacious. It's a good shop.

It's a little inconvenient because there is no parking lot on the premises. I think it's easier to make a reservation than at other stores.

It was helpful to have a parking lot. When I moved from another prefecture to this place and told that I would like to pay the fee and change the number, I said that I had to make a reservation for changing the number, so I paid the fee and made a reservation for the change. When I talked to him to take it, I was stunned when I went to another customer who came in and ignored me who was talking to me because I had a bad attitude and a bad personality (probably). You are! Ah, huh! I feel good!

When I went to the store to ask about the price and inventory of smartphones, I was refused with a very intimidating attitude because it was prioritized for reservations lol I didn't get close to him because he was arrogant a few years ago, but I vowed that I would never go again in this case. There are many docomo shops that are relatively good at dealing with things, but it is impossible because the person in charge is full without even telling me the price of the smartphone! !! !! !! I was surprised to hear that.