Docomo Shop Nishioji Ekimae Shop - Kyoto

He kindly explained. At the end, I think that I wasn't doing well during the training. .. .. Wasn't it rude?…➰When I was satisfied, I was worried about the feelings that DOCOMO had for the first time in the past?‼ ️

It was great with the Docomo Shop Katsura store. I came to the store without a reservation today, so I couldn't tell you much in detail, but it was great.

The female staff was kind and nice ?

Seen from the outside, it was vacant, so I decided to change the rate plan. He said that if he couldn't get the information right away, he would change it from his cell phone. Let's see the waiting time. Enter your phone number and name in. You will be asked to show your driver's license, and we will be able to guide you in two hours. It's not such time. Moreover, do you need that much personal information? I've said many times that it's okay to wait. Even with this exchange alone, I was seated in a chair and waited for 5 minutes.

It is a store with a clerk who has the worst attitude in the history of docomo shops that I have seen. The other day, my mother asked me to change from a feature phone to a smartphone, but after a while, my mother called me. .. I decided to go to the store because the clerk explained it to me, but it was difficult and I didn't understand it well, so I wonder if I could come to the docomo shop and listen to the explanation together. My mother isn't that old, and I usually use a computer and can set up electrical appliances without any problems, so I went to the docomo Shop, wondering if there was something wrong with that. Then, when I arrived and talked to the clerk who was responding, I found out why my mother called me. He was a very frustrated (impatient in standard language?) Clerk who said only what he was telling in quick succession. Then, when he manages to find a gap between the talks and asks a question, he answers the question with an overtly moody attitude and a frustrating and frustrating feeling. If you are a clerk who is frustrated and answers when you are explained quickly and ask questions, there is nothing you can do about it. .. So it turned out that my mother was careful about the clerk and called me with the contents at the beginning. And the worst thing was that when the clerk was typing something into the computer and asked what the mother was interested in, it was insanely frustrating. "I'm doing something else right now! You can only do one thing at a time because you have only one body! I'll do it in order! (Sic) " I was so angry for some reason. .. It would have been nice to have another person change it on the spot, but my mother didn't want to say that so much, so I suppressed it for the time being. .. I myself understand the settings of the smartphone and the service contents of DoCoMo to some extent, so I just listened carefully to see if there was anything wrong with what the clerk was saying, but the model change was completed safely, but ... No, it would be useless to let such a person serve customers. .. DoCoMo. ..

The wise explanation of the staff, do you think it was very good? I'm sorry for the staff because I'm worried about the man being instructed by the microphone from behind. Compared to other directly managed stores, it was good that it was not a high-flying car, but the male staff took too much time or the female staff. I'm very sorry that I was instructed by Mr. Mike. Young female staff, I would like to kindly explain to you so that you can be convinced. Y staff. Thank you very much.

The staff's customer service is good, but it takes too much time because the number of confirmation work is too many even though it is a little too polite and only the contract contents are changed. (It's important to prevent mistakes, etc.)

It will confirm your question properly. But do you bother to call the department in charge to check everything ?? I also thought that it wasn't something I knew in advance. I'm glad that it's polite, but I'm shocked because I don't have enough prior knowledge. I'm sorry that I took too much time to confirm because I wasn't aware of it.