Zoff 浦和パルコ店

I went during the daytime on weekdays. It was a lens change, but the explanation was easy to understand and kindly responded. When it was completed, I had another person respond to it, but it was very polite. relieved.

I bought eyeglasses and made it a thin lens, so I went to pick it up at a later date and adjusted the frame, but it went down just by walking. At that time, it was explained that this frame cannot be adjusted so much Moreover, it seems that it seems to be bothersome so that both of the staff can find it ... It was a favorite frame, so I could not give up and asked other stores to adjust the frame, I matched it firmly to my face, changed the nose pad to silicon and it did not slip down It was. I regret that I sold the Urawa store. Never go to Urawa store again.

The frame is cheap and garbage. I asked the clerk here to make adjustments because it slipped too much, but the stupid female clerk who was flirting did not heal so much, there was no adjustment ability, no product power, I saw a clerk at Urawa Misono store, but it is a tame word Even though there are customers, the clerk speaks privately. Without education, it will be a company that will disappear without being able to beat the garbage, JINS and Megane Market. Or rather, disappear quickly.

It was 2.7, so I thought it was okay, but there was no problem at all. Many of the ones with low reviews are old ones, so I think it has been improved. ・ Corona measures Consideration was effective, such as the equipment to be used and the recommendation of non-face-to-face membership registration. ・ Comes out from the back of the cash register There was a system to check because there was no waiting person during the above input etc. ·consideration It was thorough, such as misplaced glasses during the eyesight test, guidance on where to put the bag, prior explanation and giving a name. I think that it is all right!

Anyway, I am short of explanation. Even if I put a claim at the head office, I would write here because I could not reveal the racchi. The frame causes an initial failure that both sides of the handle are missing due to welding defects and structural distortion, and it breaks down in 7 months → salesperson "It is the first failure to see for the first time. Replace the frame on the spot → failure in 4 months causing the same initial failure As it is, this is not the case, and the same initial failure will be recalled in a row ... If you take it to the store, I will only say that a fool shop clerk will repair it at the customer's convenience. No, I was told that the repair is impossible at the first time, but the repair is how to fix this welding? Aho clerk "I'm sorry" The second time is also the same initial failure and it is too short to break, and explain it variously? Aho clerk "sorry" I think this structure will be broken again because of the repair, but will it function as glasses for about a year even if it is paid out? Aho shop ry It is the store clerk's attitude that is the most annoying. At the time of the first failure, the corresponding man makes a jingling smile and says "it's interesting". Even inside the cash register, she smiles and smiles while she smiles and breaks down the broken frame. When the companion made me more angry than me and put a claim, I took a picture of the situation. (I did not put this claim after all, though I did not use it) At the second failure, I came over with a breakdown, but when I called out to a female clerk, I silently put out the palms of both hands and made a pose of "Choice". Who is your companion? What is it? It is silent even if it hears. I asked, "Don't you lend me something broken?" I was scared normally. I'm sorry I'm sorry to say that I have not enough people. Even if I handed this thing and the initial defective product twice and asked for an explanation that I could not use it for a year, I was limited to the attitude of being chased away. I put a complaint of insufficient explanation at the head office. The head office "speaks with the store manager and I would like the customer to go back to the store once more and I would like to explain it again" and the reply is sent by e-mail. But there is nothing from the store manager. No, no ... why not do as much as you can by email or phone, so why not leave personal data at the time of purchase? Did you go for explanation but come back again? I'm sorry I do not need a word I explain. I do not like the customer. You should also have a claim for the store clerk's attitude. The headquarters said that they would exchange the frame, but I do not want to use the corresponding store's stuff again. I definitely do not recommend it. If you buy glasses, there are many options from here, and the clerk is very kind, so I recommend a glasses shop in Yokado where you can buy Japanese made in peace and the total price is cheaper than here.

The glasses I'm currently using don't fit, so I went to a local ophthalmologist to get a prescription. I got a prescription from the same ophthalmologist two years ago and made it at Zoff in Urawa Parco, but I made a mistake by inserting the left and right lenses! If you switch the left and right according to the prescription, you can see it better. Ophthalmologist, I was amazed. It's an incredible mistake! Everyone, be sure to check when you receive the glasses made by Zoff.

The rating is too low, surprisingly very good! ️ The clerk is very kind and pleasant Rich in eye knowledge I've been making eyeglasses at a major company, but I'm not inferior at all. I'm going to use Zoff from now on It's cheap! !!

I regret that I should have seen this review. It is a really unpleasant customer service attitude. The female clerk seemed to be troublesome in everything. He sighs when he asks a question during the optometry, and serves customers with words and deeds that make him snort with a tree as if he were a fool. At the checkout counter, I handed over the receipt without looking at it and was only told "Please come to pick up in 45 minutes from now" and said "Thank you", but "Thank you." There is no word. It was the worst customer service until the very end. You can work well with that attitude. Did you do something here? That customer service attitude is too rude to the person I just met a few minutes ago. The glasses I received were defective and I went to consult with them, and I just felt uncomfortable, let alone the problem female clerk who didn't want to see them. After all, I bought it at another optician while consulting with him again. We received a very normal and pleasant customer service. This time, I am keenly aware that word of mouth is quite helpful. There was a person who was similarly uncomfortable. I wasted about 10,000 yen even though I had a lot of thoughts, time, and cheap glasses. I will never go again. Not recommended for anyone.