TOYOTA Mobility Tokyo Tanashi Shibakubo - Nishitokyo

It was a bright and beautiful place. The correspondence of the staff was also good! ️

Visited with a test drive of Yaris. The correspondence is very polite. The explanation of the car will also answer the details. I thought it was a Toyota dealer.

One-stop for both new and used cars. I have been indebted to you for over 20 years. I think it has been integrated and made easier to understand.

I bought a car at this shop. It's a Lexus 300 hybrid version L. It's a very good car, although it's pricey. It runs 15 km per liter. It ’s the best I ’ve done on the road.

It was great to get drinks for free and vegetables for free! The clerk's response was also perfect!

I use it because it is a Toyota car. But recently I'm a little worried. I'm suspicious if I don't check it properly.

Thank you for your polite response. The inside of the store is clean and the staff are very friendly.

I was thinking about buying a used car because I needed a car for shopping on the weekends and thought that it wouldn't have to be a new car if I used it mainly on Saturdays and Sundays. When I went to this shop for the first time to see a used car, I felt very unpleasant. It was September 22, 2021. When I was looking at the car sensor, there was a car I was interested in, so I called the store before heading. When I entered the store, no one came out and I didn't know where to park, so I parked at the end. At that moment, I felt that the customer service was not good because the dealers who had been indebted until now had people come out from inside and guide me. I immediately checked the condition of the car I was looking for and entered into a business negotiation, but the price quote presented was higher than the price posted on the car sensor. I checked with the sales person thinking that it was because unnecessary options were included in the quotation "Actually, this car will have a car inspection until next year, and the car sensor price is for the case where the car inspection is not retaken, and it is sold after the car inspection is retaken, so this price will be higher than that." I understand the meaning of what is being said, but from my point of view, it has nothing to do with the fact that the vehicle inspection remains until next year. Because I went to the store because I liked the fact that it had a car inspection and maintenance (2 years) and the price posted on the car sensor. why? ?? However, when I explained that it was posted on the car sensor's web page with vehicle inspection maintenance at this price by showing it on the smartphone screen and confirming it, I just admitted that it was a mistake on the store side. I did. I wanted to repartition again, select maintenance and warranty period options, and know the final amount, so I asked for a quotation again. It was supposed that there was no posting error on the store side that I admitted earlier. When I asked why the store offered it again at this price even though the store admitted that it was wrong a few minutes ago. There was no response at all and the atmosphere of the place became worse. Isn't it outrageous to say nothing to a customer's question? If the selling price can never be changed, couldn't it be possible to come up with an alternative while admitting mistakes? I think there were many ways to do it, but isn't it wrong to transfer all responsibility to the customer without any suggestions? Was there a check system in-house to prevent such mistakes in the first place? Don't you notice until the customer points out? Is it a policy to have the customers who point out pay the difference? Do I have to bear the wrong amount on the store side? I didn't want to scream, but I pointed out that it was a mistake on the part of the store and asked me to correct the price. At that time, the salesman said, "I forcibly adjusted the price to this price." When I checked the quotation, the amount for price adjustment was stated in the discount column. I didn't ask for a discount, but I just told you to fix it to the price that was originally posted. So this is not a discount or anything! I wanted to say, but I stopped because I was already exhausted. To be honest, I was thinking of buying a car sensor at the listed price even if there was no discount of 1 yen. I felt uncomfortable with the sales staff, so I came back without a contract. Customers went to the store with the intention of purchasing because they liked the price and other conditions by looking at car sensors, goo, used car sites of Toyota Motor Corporation, etc. Why does the price change when it comes to business negotiations? To be honest, when I checked the current car, there were a lot more scratches than I had imagined, and my wife and I were wondering what to do, but I was approaching a divisive business talk as to whether there was no choice at this price. Despite this, I was sad, empty, regrettable, and angry because of such a terrible treatment ... I wonder why it took less than 4 hours for a round trip ... I wasted time, petrol and effort. I've bought new and used cars several times before, but this is the first time I've felt uncomfortable. In fact, I've never been able to shop comfortably. I don't know if it's the policy of this sales person or Toyota Mobility Tokyo Co., Ltd., but I wonder if I was a troublesome customer who had a low unit price per customer and wasn't worth the time to deal with it. After I got home, when I saw the car sensor, it was reposted at a higher price than when I saw it before going to the store. I don't think a car is a cheap purchase even if it is a used car. I decided to buy it seriously today, and I trusted that there would be no mistake because even used cars are sold at Toyota dealers, so I went to the store. However, this response is very disappointing. I wanted you to respond more seriously.