山田温泉 風景館

4.1/5 に基づく 8 レビュー

Contact 山田温泉 風景館

住所 :

Takayama, Kamitakai District, 〒382-0816 Nagano,Japan

電話 : 📞 +8
Webサイト : https://www.fukeikan.co.jp/
カテゴリ:
街 : Nagano
Description : Down-to-earth hot spring inn featuring a lounge & a restaurant, plus indoor & outdoor baths.

Takayama, Kamitakai District, 〒382-0816 Nagano,Japan
おひ on Google

是非、長くながく続いて頂きたい旅館です。今回初めて、漸く宿泊が叶いました。 まず、従業員全員の方の接客が素晴らしいです。以前、世の感染状況を鑑み予約をキャンセルしたことがありましたが、またいらしてください、と、電話口では優しく対応いただきました。そういったキャンセルが多い状況下にも関わらずにです。残念そうな感情を出す宿泊所はどこにでもありますが前向きな落ち着いた雰囲気があり素晴らしいと感じました。 当日は雨の中宿の外までお出迎えくださり、傘を貸していただきました。お宿の説明も丁寧、県民割などの待遇も大変充実していました。 歴史ある建物ですが決して汚いとは感じません。ノスタルジックです。 手作りの飾りや誰もいない廊下にストーブを点々と置き常に焚いて下さっている心遣い、人としてのあたたかみを感じました。 お湯も心地良い温度と、貸切のお風呂は名前の通り小鳥の囀りとせせらぎが響き渡り、こんな天国があるものかと大変幸せな気持ちになりました。 また、絵手紙コーナーや無料の喫茶コーナー、おしゃれな暖炉など、老若男女が楽しめるような細かな工夫がされていました。 お風呂や移動のために荷物を入れる竹籠が一人一つ用意されていますが、これは特に女性や子供は嬉しいですね。かわいい巾着に入ったアメニティが用意されています。巾着はお持ち帰りできますしちょっとしたお出かけ気分になれます。 客層は家族連れから若者同士のグループ、ご年配など様々でしたが、皆さんマナーよく使用されていました。食事処も騒がしさなど一切なく、落ち着いてそれぞれの時間を過ごされていましたよ。 お料理は文句の付け所がありません。栄養満点、脂質抑えめのタンパク質やお野菜たっぷりの季節を感じられるものが出てきます。ご飯や味噌汁はおかわり自由で、お米や炊き方が素晴らしく、沢山おかわりをさせていただきました。食事処の従業員配置人数も適切で、お皿を下げていただくタイミング、お変わりの声掛け、接遇全てにおいてパーフェクトと感じました。 また、従業員の方は年代も様々でしたが、皆さん常に笑顔、お掃除の方も含めて客の姿を見かけたら必ず気持ち良い挨拶と綺麗なお辞儀、優しい笑顔を見せてくださいました。 ここで更に素晴らしいと感じたことが、従業員同士のやり取りです。フロントの裏、厨房など、ちょっとした会話は聞こえてきます。長野市内某結婚式場では、表向きはマニュアル通りの接客でも、スタッフ同士の会話となるとまぁ品が悪かったり裏の顔が見えてしまうものですが、こちらでは一切感じませんでした。フロントで、従業員の方の死角となるところで長時間過ごしていましたが、皆さん終始穏やかで、例えば客からの要望電話を受けても所謂陰口のひとつもなく、その場にいた方全員で心を込めて対応しようという気持ちが伝わってきました。 また訪れたいと思わせてくれる素敵な場所です。
By all means, it is an inn that I would like you to continue for a long time. For the first time, my stay has finally come true. First of all, the customer service of all employees is wonderful. In the past, I had canceled my reservation due to the infection situation in the world, but I was kindly asked to come back by phone. Despite the fact that there are many such cancellations. There are accommodations everywhere that make me feel sorry, but I felt that it was wonderful because of the positive and calm atmosphere. On the day of the event, we welcomed you outside the inn in the rain and lent us an umbrella. The explanation of the inn was polite, and the treatment such as the prefectural discount was very substantial. It's a historic building, but it never feels dirty. It's nostalgic. I felt the warmth as a person, with the thoughtfulness of the handmade decorations and the stoves that were scattered around in the empty corridor and always burning. As the name suggests, the temperature of the hot water is comfortable and the private bath is filled with the singing and babbling of birds, which made me very happy to see that there is such a heaven. In addition, a picture letter corner, a free coffee shop corner, a fashionable fireplace, and other details were devised so that men and women of all ages could enjoy themselves. There are bamboo baskets for each person to put their luggage in for bathing and traveling, which is especially nice for women and children. Amenities in a cute purse are provided. You can take the purse home with you and feel like going out for a while. The customer base varied from families to groups of young people to the elderly, but everyone was well-mannered. There was no noise at the restaurant, and I was spending my time calmly. The food has no complaints. You can feel the season with plenty of nutritious, fat-reduced protein and vegetables. Rice and miso soup are free to refill, and the rice and cooking method are wonderful, so we have a lot of refills. The number of employees assigned to the restaurant was also appropriate, and I felt that the timing of lowering the dishes, the voice of change, and the hospitality were all perfect. In addition, although the employees were of various ages, everyone always smiled, and when I saw the customers, including the cleaning staff, they always showed me a pleasant greeting, a beautiful bow, and a gentle smile. What I found even more wonderful here was the interaction between employees. You can hear a little conversation in the back of the front desk, in the kitchen, etc. At a certain wedding hall in Nagano city, even if the customer service is ostensibly according to the manual, when it comes to conversations between staff members, the goods are bad or the back face can be seen, but I did not feel it at all here. At the front desk, I spent a long time in the blind spot of the employees, but everyone was calm from beginning to end, for example, even if I received a request call from a customer, there was no so-called secret, and everyone who was there was heartfelt. I was able to convey the desire to respond with all my heart. It's a nice place that makes you want to visit again.
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Diane Nguyen on Google

Excellent!
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Thanatip Jantarapakde on Google

Really nice view, good onsen , great hospitality
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Noel Duran on Google

The hospitality is top notch. The food is exquisite. The scenery is breathtaking. I highly recommend to anyone visiting. 5 stars all the way!
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Armon Chojnacki on Google

Not as advertised! Excessively overpriced and run down. I felt overall uncomfortable during my stay. I am thoroughly disappointed with my experience here and wouldn't even stay here again at a heavily discounted rate.
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Nihal Karim on Google

Go to the outdoor onsen in winter. It's amazing snowing outside in hot spring is a movie like experience. Also the staff is amazing we don't speak Japanese, but they did their best to accommodate us.
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Trip.com Member on Google

We loved our Christmas stay at Fukeikan. The room we were assigned to was just perfect for our stay. We stayed in a room with a private toilet and tub; however, the tub was unnecessary as the experience at the shared bath downstairs is far superior with great views.
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Trip.com Member on Google

The staff really made the trip an amazing experience. The food was very good for dinner and breaky. We simply loved the hot springs. Variety of food are available around the hotel. The public bath was excellent. The mineral waters just magical and so silky. The response from the ***ager has been excellent.

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