SMBC Fuchū Branch - Fuchu

Due to inheritance, I visited to issue a certificate of my deceased mother's balance, but after waiting for over an hour, I was told that no branch has an account. When I asked another branch to check it again, I had an account and I could have issued a balance certificate and a mutual fund balance certificate. What and how do you find this difference? It should be well educated.

Convenient at station Chika. There are quite a few ATMs so you don't have to wait a lot if you want to put money in and out. Regarding other procedures, SMBC, which has a window, is here only around here, so I'll wait a bit. If you do not know which window to go to during the procedure, ask a staff member near the entrance for a careful guide.

Today at 15:00 When you close the shutter, there seems to be a customer nearby, but it seems that you want to close the window as soon as possible, and continuously call "Please close the shutter!". He was a man with glasses in the late 50's. Also, I went to the same store yesterday, and at that time, there was an employee who treated customers. If you don't use it for work, this is the lowest level store that you will never go to again.

There is a store on the 1st and 2nd floors of the Foris in Fuchu. Around November 2018, the floors on the 1st and 2nd floors were renovated, and the interior was white like the Shinjuku branch of the bank. ATMs for automatic teller machines are lined up along the wall on the first floor, so I think you can use them without having to wait too long except for the end of the month and the year-end and New Year holidays. → I'm not sure if it was from the time of the interior change, but as of January 2019, the number of ATMs has decreased to 10 units. There is a separate bookkeeping service. Although it is a manned window, it is divided into the first floor and the second floor. The manned counter on the 1st floor is on the left side of the entrance on the 1st floor, and this is a simple counter (so-called high counter). The manned window on the 2nd floor is used for more complicated procedures and consultations. In particular, there are a limited number of manned windows (6 booths), so I get the impression that there are many cases where waiting time is required. Even so, it may be possible to alleviate it by making a reservation in advance or devising the time to visit the store. Depending on the content, you will be guided to a separate room on the 2nd floor. Also, due to the renovation, the waiting space has become considerably larger. Also, the fact that the back office has disappeared from the waiting space seems to follow the recent trend of interior decoration of financial institutions. By the way, the 2nd floor can also be entered from the Foris side. There is a safe deposit box (semi-automatic type) on the 2nd floor. The safe deposit box is available from 9:00 to 15:00. To use the safe deposit box, insert the card into the reader and enter your PIN to enter the safe deposit box. Due to the renovation, the orientation of the seats in the waiting space has changed, so you don't have to worry too much when entering the safe deposit box (conventionally, when entering a private safe deposit box, there are many on the back. The line of sight of the person waiting was ..., so it improved).

I was told that if I went to open an account directly, I would need an insurance card and a "resident's card" if I didn't have a driver's license or my number card. For an old man with glasses. At that time, I went all the way, but I had a hard time. I can't do anything and go home immediately. When I asked him later on the phone, he could do it with a utility bill receipt. I have a welfare notebook, so I can do it. It's totally sloppy! Let me visit you many times! ?? That's why I hate Sumitomo Mitsui. So I canceled the contract once! Only the customer service that is not a big deal! !! !! Maybe it's only the Fuchu store, but the answer is correct after canceling! It doesn't suit me. I don't open an account here. I thought the service was good for internet banking, but it's no good. That's it.

Absolutely worthless staff. I tried to open a new account, but I was immediately fired from the bank because I couldn't help someone who didn't speak fluent Japanese. I talk a bit, so it's usually fine in most places. But not here. Not friendly to foreigners !!!! Absolutely worthless staff. I tried to set up a new account and was very quickly dismissed from the bank because they cannot help anyone who doesn't speak FLUENT Japanese. I speak a little so usually not a problem most places. But not here. NOT FOREIGN FRIENDLY !!!!

I think it's really the worst. I made two overseas remittances, but the materials are neither good nor bad ? It's the same line when I go next time. It was very unfriendly to foreigners. Don't discriminate! It was a day of humiliation. Especially on the 2nd floor, it's really annoying. I don't want to go again (;;)