NTT DOCOMO

Mr. Maeda, a man from the Kita store in Umeda, did not guide me properly. Very unfriendly. I didn't know my account and I was told, but I can't tell. I'll stand in the middle of my password entry.

The screen of the DOCOMO mobile phone suddenly turned black. I had a clerk standing at the entrance fix it. When I called the police and asked to tell me the address here, I silently named it and told me. A policeman asked me to give my address instead of the phone. Calling the police was too bad for what was happening.

I was about to run out of power on my smartphone, so I told him to charge it at the entrance and he told me that I would be charged. Is it because it is a store in Umeda? I went all the way to that point. I was told for the first time that I was charged even though I had been using DoCoMo for over 20 years. I have never been told at another store. I thought it was the worst response.

I highly recommend other stores. ① Register for the child support program and get one quo card for each person → I forgot to hand it over, and when I noticed it later, I was asked to come and pick it up. Even though it was for two people with my husband, I was given only one and pointed out, and I was kept waiting again. (2) When making the d card, I asked my husband's mobile phone to withdraw from the same account, but in the end it was not possible. (3) I received an explanation that the iD cashback campaign will have d points. It turned out to be ID cash back when I checked it even after half a year. I had never used iD and didn't understand the meaning, so when I went to ask him to teach me, the staff didn't understand and I contacted DoCoMo. I was told that iD points can be used when it comes to paying with iD points. → There was no iD point, and it was a system that cashed back at a later date by saying that you would pay with iD. If I didn't notice it myself, I would have wasted 11,000 yen. ④ I came to the store due to a problem with my smartphone that turned off without permission. It is said that it will be initialized and you will see the situation with this, but there is no cure and you will come to the store again. It was said that he was treated by other people and he was told to wait and see, and he did not heal after all and visited the store for the third time. Also, another person told me that I should buy a new one because it costs 3000 yen to repair the smartphone, so I paid 8000 yen to complete the replacement procedure. → It turned out that it can be repaired free of charge because the model change is within one year. I had to go to waste three times and cancel the replacement procedure. If I didn't notice it myself, I would have paid 8,000 yen to buy a new one. I asked for repairs at another store because the response so far was too sloppy. There was so much waste that I wanted to charge for the train. ⑤ The scariest thing is that the young female staff told me to enter the password, so don't look at it. Came from a credit card company and went through the procedure to change the credit card and password. Coincidentally, the timing was too good and I was too scared to go there. Change my shop registration. I will never go there again.

This docomo shop is the worst ? When I came to the store due to a trouble with an android model on March 23, a male clerk was standing at the store, but to 5 to 6 customers including me, "This side is also detailed I don't know what that is, "he said. It has been 27 years since I used a docomo mobile terminal. I am angry at the shop that can only handle this. A friend of mine in Nagoya said, "The local docomo shop taught me how to deal with it." The shop is also an agency. Correspondence is different depending on each agency. At such times, the service to the agency's customers makes a big difference. Diamor stores don't get profitable or annoying. I got that impression.

I was unfriendly to this question, with my face drawn. As always, I have never had a good impression on the clerk at this store. Waiting on customers ... or rather, you don't even want to respond.

Mr. A who responded today was very polite. The inside of the store is also clean, as expected! is. I was relieved that there was a place where customers without reservations would wait.