ネッツトヨタ多摩株式会社 小平学園店

It is a car dealer who is indebted to me. The customer service is good, so it is always busy.

On a rainy day, the staff greeted me with an umbrella. The oil was changed immediately, even on the day. Oil exchange is also good with a coupon (6 times) valid for 5 years.

Thank you for repairing this time, but I was able to respond from the customer's perspective.

I bought it at another store though it was in the neighborhood Take good care of nearby guests, goodbye ?

In conclusion, I can't recommend buying at this store. After all, after the purchase several years ago, after-sales service was too bad, I reported the complaint to the staff several times, but there was no explanation at that time, and after that you could respond completely On the contrary, the information was not shared with the staff, and when the staff changed, the same explanation had to be made again. After all, in the customer consultation room questionnaire after the end of the car inspection in February, we filed several complaints and there was a simple interview with the person in charge around April. However, since there was no explanation at all, I was wondering whether the accurate report came up from here, so when I first inquired about the report contents and what instructions were given, the answer from the store side, “The questionnaire is useful for future improvements and does not explain to customers,” and it was completely unsatisfactory. This is the same as the store manager says, "If the customer is dissatisfied, no action is required." Ordinarily, at the time of reporting a complaint, it is natural that “we will investigate and explain at a later date”, and that is the basis for dealing with customers. A company carrying the name of a large company called Toyota, which is making a huge profit with tax incentives, has no reason to think that profits are prioritized, and customers can purchase cars etc. with peace of mind It would be impossible.

Two and a half years have passed since I bought a new car, and I evaluated the service received during this period. Regarding the evaluation method and standard, we tried to eliminate the abstract things such as impression of customer service as much as possible, and to make an evaluation based on concrete facts. The evaluation resulted in one star for the reasons described below, but in the future it is possible that the service after purchase will be dealt with as follows, and for such service failure Please keep in mind that you will never be compensated for by making a reference when purchasing. First of all, the first reason was that I was advised to "owner's registration" at the store and told the store the address of my mobile phone and PC, but when the rejection setting of the mobile phone is not working properly, the PC is more than the clerk. I was told that I could send an email for registration because I could do it. However, no matter how long I waited after that, I did not receive the email, and in the end, I happened to have a postcard for sending opinions (a place different from the store), so I wrote down the importance of personal information and sent it I apologize from you and sent me an email. Secondly, I was offered a "Full Maintenance Passport DX (Gold)" at the time of purchase, and I entered a vehicle insurance and TS3 card to meet the usage conditions, and I also made a loan that is not necessary here, but in case of an accident The details of the service were not explained in detail, and I was forgetting about it and forgetting it. After a while, I accidentally slipped on the winter road and rubbed a lot on the side. I later noticed this and asked the clerk, but at this time, since the insurance premium from the next year will be high, it seems that I could have chosen to use this "passport" service instead of insurance. But he didn't tell me such a story at all. When I asked the store clerk, "Is it self-reported?" If you use insurance, it is said that you can only apply for the deductible amount, but at the time of purchase you were offered 0 yen for the first time and had a vehicle insurance, so it was a meaningless service if you used insurance. ③ Thirdly, I couldn't make it in time due to traffic jam on the day of the inspection, so when I passed through a narrow road that I don't normally pass, I rubbed the bumper a little. For the time being, I got an estimate for the repair, but it was a little expensive, so I repaired it myself with a touch pen. However, I also noticed that after this, there was a service "replacement with 10,000 bumpers, free as many times as long as a touch pen" in "passport". After all, there was no talk from the store side at this time either. As a result, including the second reason, "blue" was sufficient for "passport" instead of "gold". Fourth, when I told it that the navigation jumped around several times and made strange movements, at first it was fixed by film exchange, but after a while, it became abnormal again (unlike the last time, the arrow was dozens I was moving away from the road at a meter interval), so I told him, "It is not a malfunction, but it is a common problem, you can fix it by turning off the engine once". While driving, such movements were very troublesome for the driver, and in fact I didn't know that if I turned off the engine in Toyama, I was at a loss. Since it is not a malfunction, I discarded the video file taken at that time. However, since the situation was the same again, I told him at the time of the last inspection, and he said, "Maybe there is something wrong with the main unit, please bring it next time you come out." It's a common thing in the industry, and you may not think it is a malfunction, but it only happens once or twice a year, and if it does not come out in the next half a year, it seems that the warranty period has expired and you can not fix it for free. The fifth is that the person in charge changed three times within two and a half years after purchase. It is unavoidable that I will change because of a transfer or retirement, but I will not be contacted at all even if it changes. You can check it on the PC owner's site, but is any company like this recently? The above is the actual situation of the service I received during this period. If it's so bad, I'll laugh rather than get angry. I don't know if this store alone is the problem, or if the customer waits at the maximum and customers come in, so I don't know if the company as a whole is like that. It seems to be plain white. That is until it is said that it is common sense in society and companies, but even if it is an inconvenient fact, I hope that there will be even a few people, including salesclerks, to refer to it in the future for "kaizen". is.

I'm a Toyota dealer You can have a good impression with a polite response

I changed the oil, but it was nice to tell me the price at the beginning, but there were two sales during the exchange, that's also good, but the price at the end of the exchange is a little wait, If you ask for a change of oil, such as the condition of the oil or element replacement, it is natural to do the result. In addition, it is a shop where you can't trust anything when you change it next time without any good advice. Even if I asked for a new car purchase by my friend before, I wouldn't decide at that time. I can't go to this nets anymore. It is a pity that Takaga Oil, but being careful with its customers may lead to the purchase of a new car tomorrow.