Docomo Shop Saginuma Shop - Kawasaki

I was worried about the model change (contract change) from Android to iPhone, but I was relieved that the staff in charge responded kindly and politely. I would like to consult with you if anything happens again.

Location is convenient. It's on the 2nd floor of the Den-en-toshi Line express stop station building, and I'm doing it on weekdays until the evening after returning to work.エ レ ベ ー タ ー There is no elevator to the 2nd floor, it is going up and down by stairs. (The station building is scheduled to start redevelopment a few years in 2020 this year, but where is the temporary store business until completion?) Residential areas and condominiums living around this area that use this station are all using here, because the access to transportation is convenient and good. It is better to make advance reservations for large consultations such as purchases and contracts, but in the feature phone era and the first smartphone era 10 years ago, the users here were ska, but now the apartment is built bonbon, it is always full and full of capacity Te The consultation at the waiting table was conducted first, and the contents that could be dealt with by smartphone operation with simple consultation contents seemed to be the staff in charge coming in sequence and finishing there. Even if you come without a reservation, you can wait at the waiting table, but first you may want to ask about the estimated time at which time it will be about to start, but the expected time is said to be longer so as not to complain, so it is actually 30 minutes ago It is natural that the turn comes before ~ ​​40 minutes before, so I finish my work outside and return early. Attention, on the weekend when Apple's new iPhone model is released (usually a consecutive holiday?) It is a reservation that I made a reservation for a long time from morning to evening and it is better to remove it at that time I think (you can't make a reservation anyway). How to deal with malware and strange virus infection warnings (lie warnings → actually selling new and unnecessary software) is a question-and-answer that the contents are well understood in the explanation of the measures (technical terms commonly used by experienced people are known) ,relief. The consultation counter seats seemed to have a limit on the number of staff members to be replaced, not one after another if the previous person was vacant, maybe the office space for staff members was small? When the device breaks down (the Android charging USB connector sometimes loses contact inside sometimes → completely peels off from the board and can no longer be charged → just running with the remaining battery), when it is updated to a new model, the business start time of the next morning I was able to make an appointment in the afternoon after 3 to 4 hours, which was the earliest, and it took about an hour with the purchase of a new model and the transition from the old model. I prepared by transferring the SD card) If you have a paid service contract, you can lend a smartphone instead of repairing a smartphone failure, so you do not have to purchase a new model. Serious long-term recovery that requires the use of a PC machine is custody, or if you are in a hurry, go to docomo at Mizonokuchi Station. You can't unlock just by forgetting the unlock pattern.

It was the worst response. I didn't know how to operate it, so I made a reservation and visited the store. I checked and explained the details of the visit, but it seems to be troublesome. DoCoMo I have been using it with my family for decades, but I was very sad because of the response.

You can make a reservation for visiting the Saginuma store by selecting "Failure" from the web, but when you go to the store, Saginuma does not handle iPhone malfunctions, so you are told to go to the Azamino store, which handles malfunction repairs. It's gone. Misrepresentation of product quality and standards is prohibited, isn't it?

I will visit this shop if there is anything, but I have not received the response like the comments of other people. It may take some time depending on the content of the procedure you are requesting, and I think that waiting time is unavoidable because I am also taking time as it is. Can the feelings of the customer be conveyed to the other party? Please think. It's easier to make reservations than nearby shops, and if you go on time, you won't have to wait. However, there may be more female clerk who respond softly. ?? Thank you again ❗