Cycle City - Okayama

The customer service is not the attitude of the person who serves the customer. A bad attitude.

There are children's bicycles, mamachari, various bicycle parts and high-class bicycles, and they also repair punctures and perform various maintenance, and you can purchase a new bicycle for about 14,000 yen. It also does delivery and security registration. There are times when you can buy cheaply with a small discount, there are used bicycles, and we also sell electric bicycles at a distance. I think the after-sales service is perfect.

I went to buy DAHON's folding bike because I bought it cheap and regret it before. I wanted to do maintenance, so I decided to buy it at a bicycle shop. One week after buying, there was no bell when I got on. I heard that it was attached, so I forgot to call it. When I went to pick up parts and put it myself, there was also a belt that was folded and stopped. What if I did not call? I'm sorry that I was good at customer service, and I am a little worried that the bicycle is okay.

There are high-priced bicycles to low-priced bicycles, but I don't think they are cheap. I went to buy a cheap one, but I found the bicycle I wanted and I was a little over budget. I also wanted to double the basket and key of the loading platform, so I spent money around here as well. However, the shop staff was kind and pleasant.

I bought two children's bicycles, but the maintenance fee is extremely high! There is no wage of 1,000 yen in 5 minutes. I want you to reconsider the way of doing business.

He seemed to be busy because there was only one clerk, but he answered questions and hopes properly. It may not be suitable for those who are expected to serve customers, but it was good for me.

I visited for the first time to ask for a flat tire repair. It was easy to understand because there was a guide at the repair entrance. When I looked inside the store, there were two male clerk. I was dealing with other customers, but I immediately noticed and took care of my bicycle. Since it was a bicycle that I had been using for many years, I was advised to replace the tires and the chain because it was loose rather than repairing a flat tire. I wondered if it would last longer if I bought a new bicycle, so I made a suggestion from here. Then I was asked if I would like to look around the store, so I answered yes, but then I returned to the response of other customers asking if there was something I liked. It was. I was a little disappointed that I could at least lighten the explanation of what kind of things are in the store. I decided on the bicycle to buy, called out to him, and moved on to accounting, but at that time I didn't check if there were any defects in the bicycle I bought, and I felt distrustful. I may have checked it before the store opened, but I wondered if I wouldn't look at it for a while. After completing the insurance procedures, I said thank you and went away. Eh? I was a little surprised that I would push it myself and go out of the store. Other shops will move you to a place that is easy to carry ... I also called out to thank you and went out of the store. I didn't come by car, so I decided to ride the bicycle I bought, but I had to adjust the height of the saddle, how to unlock and close it, and gears, but there was no explanation. At that time, I realized that some people might not know how to use it ... I was disappointed. It may have been handled in various ways with only two people, but I wasn't able to get a proper response because I was worried about other customers even while serving customers. On my way home, I noticed that there were bicycles lined up on the 2nd floor, and I didn't see that ⤵. I was disappointed that I could have seen it if the information inside the store was light. It may be that the clerk at that time just happened to have a bad response ... There were various types of bicycles for home use, from children's bicycles to electric bicycles. It's not a bicycle shop that buys expensive bicycles, but I got the impression that the product lineup was neither good nor bad.

Others have also written it, but the customer service was very bad and I felt unpleasant. Even so, the previous store manager was kind enough to take care of me, so I was trying to buy it here, but I felt uneasy because of the sloppy response, so I stopped. I thought that I wouldn't think anything because I was insensitive to the word of mouth that the customer service was bad, but I felt really unpleasant.