サイクルショップカンザキ千里店

We are always polite and willing to work with you.

This time I bought the first cross bike here. I checked the stock of the bargain items on the phone in advance, and I was told that there was a sale but I was sold out. We purchased the normal one reluctantly, but correspondence was very good and wanted to go again.

I went to talk about the size of the bicycle today. I went to other stores, but I couldn't speak to them and left ... I stopped by while thinking that it might be useless. At the entrance, there was a clerk repairing a bicycle for a small child, and he said, "I'm happy." I decided without hesitation. Immediate contract! I look forward to working with you.

Us, road bike riding. As the front and rear tires were worn out, they were replaced. Remove and replace. Both front and rear brakes are applied to the tire, so the front wheel is punctured one month later. The rear wheel is also scraped on the side and needs replacing. There is no way that only amateur work can be done. If you do not want to be paid wasted, you should stop using this store. It is possible that the brake may have been set as if it were worn.

I wonder how to do business by seeing this as an amateur, imposing your own ego, or proceeding with business negotiations without consultation. Isn't it common sense to proceed with the story with the consent of the other party, not limited to business? So there is only surprise and anger in the correspondence between the store manager and the manufacturer here. When you buy a road bike, you don't even measure the frame size and the manager decides everything at your own discretion. The size of the parts and the frame were all decided at my own discretion. It was taken over 300,000, but the size didn't fit at all and I had to give it up in just one month. Also, the customer support of the manufacturer delivering to this store is the worst, and even if we offer to return or exchange it, it will not be talked about at all. Despite having a guarantee, he does not take any appropriate action. It seems that the agency is more important than the customer because of the attitude of not thinking of the customer as a customer. It is left unattended without contacting the store. Even though the stamp of the store is stamped and the frame number is entered as to what the warranty card is for, it is not possible to respond appropriately. At the end of the story, he takes the attitude of licking the customer. Even if I call, I'm laughing all the time. Was it interesting for the manufacturer to pay more than 300,000 and decide the frame size and parts without permission, and to be given something that does not fit and can not ride? Isn't it laughing at me for 300,000? I thought it was safe because it was a domestic manufacturer, but I am very disappointed that I was able to take such measures. We have taken every possible measure, such as the Consumer Center, Houterasu, and City Hall, but none of them try to cure this matter completely. Therefore, the manufacturer and the agency misunderstand what they can do. As a customer, we recommend that you buy at a larger store than at such a store. I will never buy a road at Anchor and Kanzaki again.

I came all the way from Kobe on January 24th. However, it is temporarily closed. No notice on the net. However, only when I take a rest without permission of the shutter. Isn't it rude ?