Volvo Cars Ōta Kawasaki - Ota City

The response of the female employees was pleasant and I felt good.

You can rest assured that the measures against corona are well taken. If there is a problem, it will be patiently fixed until it is resolved.

A dealer who has contacted us through the HP contact form, but did not even notice that she had contacted us. Correspondence is poor. There is a low threshold like a Japanese car dealer.

Volvo, I don't know Kazu. I've never been

Today, 8/10, the 2014 model V60T4SE was delivered incompletely after many twists and turns. I signed the contract on July 21 and transferred the full price on July 22! When the person in charge contacts you on July 24th after the transfer, can you deliver the car in 8 / 5th? If you ask! It was said that it would be around 8/10 because land transport was crowded. I was waiting, but there was no progress report. The person in charge was resting when he called 8/8, and instead, the N director who responded said, “We are progressing to deliver 8/10.” Naturally, we agreed that the car was under maintenance at this factory. (I later heard that the car came to this dealer from Oita dealers on 8/6. He said that he could do it without looking at the car.) If I thought that the car would be delivered as scheduled, the person in charge received a call on 8/7, and it was necessary to repair the back monitor. Naturally, he was angry and demanded delivery as planned. In the first place, when the dealer of Oita put this car on sale, did not you notice a malfunction of the back monitor? Is it too ugly? Or was it intentionally hidden? In the first place, why did it take 16 days for land transportation? If there was no negligence, wasn't there enough time for maintenance? Since both dealers have the same parent company (next stage), isn't the cooperation smooth? Since Volvo Japan has created a format that allows other dealers' cars to be ordered and negotiated, shouldn't a logistics system between dealers be established? After the feeling of annoyance continued, the 8/8 staff contacted us, and the back monitor was repaired at a later date !! With the back monitor still out of order, Today, the car in an incomplete state! ! I was supposed to receive. (Scheduled to be repaired on 8/22 or 8/25 for half a day. The user says that the dealer's neglected butt is wiped off!) So what I noticed today! ! The purchase of the product should be paid in exchange for cash and in-kind, or paid in half when the product is delivered. For now, the seller receives the full amount first, but if there is no objective mediator such as Amazon or Yahoo, the dishonest seller is all you want to do. In other words, since the Volkswagen sincerely always washed the car cleanly at the time of inspection, this Volvo dealer says that the car is delivered cleanly with the wheelhouse mud and the windshield dirty. In Volkswagen, mechanics voluntarily judged and processed tire rotation if necessary, but this Volvo dealer cannot expect voluntary and conscientious treatment unless the user instructs. The tires of the delivered cars were already woven from the model year, but the number of remaining grooves on the front tire that had been worn out was not written on the inspection sheet, there was no information about the tire condition, etc. I felt that I ran about 40km today and I think the car itself is good. I also want to change the tires and enjoy touring. However, it was disappointing that the current dealer's response was admirable. In the future, I think it would be better to be taken care of by a conscientious Volvo dealer of another parent company.

I purchased XC60 diesel! It will be the age of electricity in the future, but it is inevitable that diesel will be lost though it is so quiet, fuel efficient and powerful. We are not yet used to equipment, but can hear casually over telephone and are saved. The instructions were a little hard to see, but overall I was very satisfied.

When I sent the V60 for repair, it was destroyed. I asked for a replacement of the fuel pump two weeks ago (110,000 yen parts & work), but as a result of using the car for one day after the repair was completed, the exhaust-pipe was unscrewed and the pipe itself was hanging. It was. It was in a dangerous condition to drive, but when I came to this shop again and checked it, it turned out that the screw was loose due to a mistake by the repair staff. At the time of the previous repair, the repair was done appropriately and the quality was low, so I asked the store manager to return the previous work fee (about 30,000 yen), but I refused categorically. Service quality Staff quality All of the store manager's response was very disappointing. I was planning to buy a new car, but I will never buy it at this shop. And I don't recommend it. I took my V60 to replace a fuel pump two weeks ago. The repair cost was around 110k JPY and consisted of parts (80k) + work. After getting my car back I used it for one day and then noticed that one of the exhaust pipes detached and was hanging almost on the floor level. I checked under the car and saw that one of the screws got loose and fell out. I took the car back to the dealership and after checking the car they immediately acknowledged that they did not tie the screws properly which led to the loose exhaust. The car was fixed for free, but I thought it would be only logical for them to compensate me for the troubles. I told them that I don't need the money for the parts back, but that it would make sense for them to return The cost of the previous work (30k JPY), since they essentially returned my car in a broken state. Unfortunately, the manager did not agree to return the money and resolve this unpleasant experience. Conclusion --TERRIBLE service, both on the car repair and on the sales part. I was thinking to trade in my V60 for a newer XC90 next year, but I will definitely do it somewhere else now. Not going back to this terrible shop.

Thank you very much for your kindness. He explained the features of VOLVO in an easy-to-understand manner, and I thought that he was a reliable dealer, eliminating any concerns about after-sales service.