VolksWargen Suginami Used Center - Suginami City

There is no momentum to try to sell it to the store. There is an atmosphere of good from selling.

I went to see a used car polo. The correspondence of the clerk was also a good impression.

We do not recommend using it as a dealer with no sincerity. I bought a vehicle labeled "Golf GTI DCC Package", but what I noticed when it was delivered was that this vehicle did not have a DCC. I wore the same 18-inch AW as the car with the DCC package, so I couldn't tell from the outside. The sales person in charge didn't seem to notice it, so I don't think it was malicious. First of all, the response to the contact requesting a response is very poor. Every time I waited for a week, I couldn't get in touch with him, and I was urged to get a reply. I asked for a considerable amount of compensation because the consideration had already been paid for the vehicle with the wrong equipment notation. When purchasing a vehicle, there will be a difference of 60,000 yen depending on the presence or absence of DCC, so 60,000 yen will be refunded. However, this is not a compensation for the wrongly charged purchase price, I said that it is not convincing because it is only a refund for the assessed amount (= equivalent to the cost borne by the dealer) that the dealer mistakenly made at the time of purchase. Then, more than a month after the car was delivered, the answer finally came out, "Why don't you get a full refund and return the car?" The answer is not from the store, but from the used car headquarters sold by Volkswagen Japan. I doubted my eyes when I saw this answer I received by email. It is a true remark as a car dealership that tramples on the attachment of the car purchased by the customer and the enjoyment of the car life in the future. It seems that he has such a view that he will inconvenience the customer due to his own mistake, but will postpone the response and ask the customer who is confused to return the money and return the car, and it is extremely dishonest. If you are looking for a VW car, we recommend using a sales company other than Volkswagen Japan.

When the salesman Volkswagen of gray hair passes here, I am on the street. Respect to you

I bought the GOLF 7.5HL LED package here. Looking at the word-of-mouth, it seems that the person in charge is extremely atari-missing. It's a difficult decision for any famous-large company to move with people after all, but I want you to manage employee education properly. I feel sorry for doing well. Fortunately, except for the ambiguity of after-sales follow-up, I am not particularly dissatisfied with the response level of the car shop. However, I am worried about the future that the paid prices such as maintenance are too high. A maintenance pack contract is required for foreign cars.