Tomytec Tokyo office - Katsushika City

The quality is bad these days, and the response is also bad. I can only think of licking customers.

I purchased the 115 series Nagano color N50 formation as a new product and there is no instruction manual Wrong parts When I contacted the customer service department, I heard that repairs would be free of charge. Kuroneko Yamato cash on delivery is 4820 yen. Tomitec-san-isn't it funny? Playful response measures If you expose it, it will not come out if it comes out.

Well, an adult who has been a model train enthusiast for a long time wouldn't have it in stock if he asked for simple parts because he couldn't replace it himself, but repairs are possible. Don't lie to a big company (maybe under your umbrella). Moreover, shipping costs and wages are higher than parts of hundreds of yen, and if there is no stock, normal repair is impossible, right? ? Why did you say repair support? I've heard that you bought a lot of the same parts before, but if you can't ask for it, there are many ways to ship it to a registered store, etc. Even if the parts are broken and the details are bad and you are really troubled, the product is commercialized and sold and it is at the level of a used car store. If we are going to release a large number of new products for which we cannot secure parts, why not try improving after-sales service? This is because I like your product and don't want to hate it. I don't know if anyone has the same feeling, but I dare to speak frankly.

When I inquire by email, the answer to the question is missing I came to my head, so I'll call you. The explanation for technical talk is to see the system guide. One-point response: It was a manual response like a social decree. Only 300 yen and 300 yen booklets are available at Yamato Takkyubin. Disposal of billing by cash on delivery for 1760 yen. When I saw the contents, it was a booklet that I didn't need. I knew everything. Only the vehicle is made in Japan. Others are made in China. By the time the warranty card is not attached to the product, it is already over. On the Tomytec TOMIX homepage Adobe's digital PDF document, which is becoming common sense He keeps refusing to even retrieve the contents of the specifications he wants. It is not described in detail by digitization like Mr. KATO Sekisui Kinzoku. I can't read the specifications and instructions unless I buy the product. Is it even called "step on a mine!" That lets you buy unnecessary things? Essential control equipment and point drive unit, etc. The part where both accuracy and durability are required By outsourcing to Chinese products, I don't feel like saving money. Points do not start due to lack of power "Buy a 24V power box!" The contents of the 600 yen class will be sold at a price of over 5000 yen. When I ask a question related to electrical equipment, I do not receive a reply even after two weeks have passed. Only product design is done in Japan, but product manufacturing Electrical wiring Ampere rated output calculation, capacity setting, etc. I'm throwing everything to the Chinese technical staff A company that has fallen to a level where Japanese people cannot answer at all.