Sumitomo Mitsui Bank, Nerima Branch - Nerima City

The staff members told me carefully and I was really helpful, but I felt that there were not enough windows for the number of customers. If you are in a hurry, we recommend going early

Due to relocation from the current store to the new store ... The current ATM corner will be closed at 18:00 on Friday, July 16, 2021 ... The new store will be closed from 07:00 on Monday, July 19, 2021. It will start at the ATM corner.

When receiving the numbered ticket at the window, the reception staff gave me an appropriate answer. As a result, after being lined up at the ATMs, they are lined up at the window again. In addition, we have tried to collect unnecessary fees. When lining up at the counter, if you feel the staff's guidance is appropriate, it is best to ignore the staff and take a numbered ticket for the job you want. By the way, the trouble is as follows. Staff “You can change up to 500 currency exchange machines” → The actual daily limit is 200,000 yen, so the limit is 200 for 1000 yen bills and 40 for 5000 yen bills. Therefore, I visited the counter to get the desired number at the counter, but the staff said, `` Because the counter is crowded, please use the money changer by pulling it out at the ATM. I was not allowed to take a numbered ticket. As a result, the exchange machine has an upper limit of 200,000 yen, so I ignored the explanation of the staff and took a numbered ticket to change the shortage again and rearranged it at the window. In addition, I was charged at the counter for an exchange fee that was not required if I had to withdraw from the counter from the beginning. Of course, by explaining the process from the beginning, collection of fees was avoided, but the series of explanations was explained twice at the reception desk, once at the window, once at the window manager, and four times in total. . You can just say that the explanation about currency exchange is “up to 500 cards, but the upper limit is 200,000 yen”. In addition, in order to reduce the work of the counter as much as possible, the user is guided to the ATM by forcible & appropriate response.

When I visited for the first time in a long time, I was surprised that the bank had moved!

There were about 50 people waiting in line at the ATM, which was obstructing the passage, but there was no staff. In my personal opinion, I would like people waiting for ATMs to hold the card when it's their next turn, instead of taking out the card after arriving at the machine. 10 seconds x 50 people = 500 seconds ÷ 60 seconds = 8 minutes or more to issue the card! !! I have to wait. It's a simple calculation.

It is located immediately from Nerima Station on the Seibu Railway Ikebukuro Line. It will be on the first floor of a new building. ATM is the mainstream.