Ski Hire Madarao - Madarao Kogen

Great service, short walk to the lift and best price around

Shady business with very unpleasant service. Oz Snow should be mortified even being affiliated with this mob

Their gear is RUBBISH! Their service is RUBBISH!! You’d do better with some fence pailings and gum boots! Don’t waist your money or your time!!!

Cancel your holiday before you hire from this place........... Equipment- atrocious Customer service - worse than their equipment Refund policy - non- existent My opinion - they deserve minus 1 but this website won’t allow it.

Disgusting service and poor excuse for a hire shop. Run by bogans and incompetent intollerables. Tried to return gear after one day of use to be refunded for the remaining 6days as the boots and skis were of obhorrent quality. Refused any refund and refused to return credit card details. Quote from the manager, "Australians steal stuff" quote from the shop assistant, "If you wanted good gear you should have bought it new". I recommend visiting Fukashima before this mob as it would be a far less painful experience.

This is the first review I have ever written but i felt that it was important that other people do not make the same mistake that we did by renting from here. First of all, do not believe any of the information from the website. The photos do not match the shop at all. The shop is not convenient to the slopes, it is about 500m from the slopes and there were 3-4 other places closer. This I could forgive since competition is stiff for shops, but renting out really substandard gear is not. We had pre booked (and paid) to get 10% discount but were absolutely shocked by the standard of the equipment. There was absolutely no choice for skis, only carving skis that were at least 10 years old, which in a resort known for powder is unacceptable. We asked to upgrade but they physically had no better equipment. The boots and bindings were actually worse, they were so worn in they rattled with any speed. I cant say anything positive as the service was not even good. If I could give it 0 I would.

NEVER HIRE FROM THEM!!!!!! Like one of the other reviewers on here I have also never posted a review and would absolutely give 0 stars if possible. Without a doubt the worst hire shop I have ever dealt with. The location alone is reason enough to not visit this business. They are located too far away from where the slopes begin and there are at least three other shops with a great range of quality gear available approximately 20m from the ski resort. The photos on the website do not match the hire shop. The photos show a great store with a great range. The actual store is tiny with a shelf of battered boots and a rack of skis that are ready for the tip! They couldn’t find any boots in their range to fit my feet and so the boots I was given were too loose. The skis were rubbish and not suited to the powder conditions. I tried to return them the next day, unused, for a refund and was refused with staff saying they could have provided better gear. I don’t know where they were going to get this from but I wasn’t interested in wasting anymore of my time. In addition, they couldn’t understand my concerns at having my credit card details stored in an unsecure plastic box with no explanation as to how they are managed and destroyed. Even after I returned the gear they still wanted to keep my credit card details! Never hire from them!!!