RAKUU HAIR DESIGN（ラクー ヘアデザイン ）

Even if it is an appropriate order, he will always come up with a detailed and concrete plan, and in the end it will be perfect. I'm having a good time talking with the owner, who may be of the same generation.

I went to have them cut today, but the owner felt that he was faithful to the individual hair and the finished product. I was satisfied with the cut, and the shampoo and massage were also pleasant.

Although the cutting technology was low, the customer service was the worst level ever. There was a special menu for fade cuts, so I expected it, but when I went home and looked closely, there were quite a few "leftovers" and the gradation part was not well arranged. * I didn't notice because I thought that the mirror was far away at the store and that there should be such a thing. It was hard to connect even if I called, and the worst thing was that I asked for correction from the official LINE that there was a defect in the cut. A message from the store manager, "I'm clever. I'll fix it, so please tell me when you can come to the store tomorrow." At the first shot, I felt uncomfortable that there was no apology, but when I said, "I can't do it tomorrow, please do it the day after tomorrow." I understand that it's a holiday, but why can I say an apology from above without a word? Don't you know that customers are spending time, money and effort to come to the store? If you are a member of society with good manners, it is normal to ask, "I'm sorry, but is it okay to respond after tomorrow?" There was a more rude response from there, and I decided to call him because I didn't want to get frustrated anymore. It seems that he did not notice what was wrong. After talking for about 3 minutes, it can't be helped, so if we settle on adjusting the schedule, ... The last call was cut off from the other side. As a store manager, I often thought that I wouldn't do it. It is the worst level for customer service. I didn't want to feel bad anymore, so I stopped going. It's a waste, but I'll pay you to fix it at another store. If you want a hairstyle with a technique like fade cut, we recommend other stores. I wrote it for a long time, but I hope it will be helpful.