Nojima - Fuchu

I asked about the purchase and contract of a smartphone the other day. I am grateful to the person in charge (Mr. K) for their polite response despite the long time. I was able to shop very comfortably and was on my way home. The people other than the person in charge were also polite, and it was very nice. I would like to continue using it.

I asked you yesterday about changing your smartphone model. Ms. Enoko Kuwayama from MitteN Fuchu immediately responded. After hearing the information, I decided to switch from DoCoMo to SoftBank and purchase. I was supposed to get the MNP number, but I gave up getting it from my smartphone because the phone call was out of order and tried to get it on the WEB, but I made a mistake in entering the secret number and it was locked and I could get it. figure. With Mr. Kuwayama's consideration, lend a landline phone to the store and call the docomo Call Center. However, the operator cannot complete the procedure from a landline phone. I was instructed to go to the docomo Shop. Mr. Kuwayama said that this is not the case, so did you call the operator again? It's impossible. Mr. Kuwayama contacted a nearby docomo shop and explained the situation, but he was instructed to go to another docomo shop in response to the docomo shop that he could not respond without a reservation. I had no choice but to go to another docomo shop a little away and managed to get an MNP number. At that time, the person in charge of the docomo Shop was supposed to be able to get it from a landline phone in the manual, and I was apologized for the misguided call center operator. After that, I returned to Nojima and completed the procedure. I was able to get the long-sought iPhone 13. Mr. Kuwayama took a considerable amount of time due to this mistake and the mistake on the DoCoMo side, but I am very grateful for the maximum response. I think that I saw the basics of the service industry, which is not that I can not meet the customer's request, but that there is a way to do something about it. It is no exaggeration to say that Mr. Kuwayama's response is a mirror of customer service. In the future, when purchasing home appliances and other items that are expensive to some extent, I will buy them at Nojima, who has employees like Mr. Kuwayama. Also, when changing the smartphone model of my family, I would like to have Mr. Kuwayama respond and have a new smartphone. Mr. Kuwayama, please continue to serve customers who will make you happy, including other customers, and increase Nojima's fans. This time, thank you very much.

I visited by replacing my smartphone. When I consulted with the clerk who spoke to me, I was told how to make a purchase, and I was able to purchase comfortably with just the right amount of support. Speaking of the smartphone sales corner, I had the impression that the sales staff of each carrier were standing in their own corner and it was a little difficult to enter, but here it seems that the sales staff can consult with multiple carriers by themselves. It's also a good impression that you don't have to consult with each carrier when you think about changing trains.

It seems that Nojima has set its own conditions for purchasing products, but it seems that all employees do not understand it with a unified interpretation. I think that it is necessary to have a detailed explanation that makes the purchaser understand if the purchaser is not free to choose, such as the explanation that other employees have heard is different, or the conditions confirmed on the net have more options than the explanation received. This time there is only distrust. Unfortunately, it's not as reliable as you might think of buying a high-priced product in the future.

Since it is a relatively neighborhood, I often go to Mitte for shopping, and Nojima also appears every time there. The sales floor is wide and beautiful, and it makes me excited every time I come, and the customer service is not overwhelming, so I am grateful for the accurate advice. I am very grateful that I was able to purchase a product that I have not been able to obtain for a long time. I would like to continue to use this store when purchasing some home appliances.

The person in charge has a very deep knowledge of air conditioners, and under limited conditions such as the fact that our installation location is a narrow wall surface and concealed piping. He gave me a long and painstaking explanation to the customers who were confused about this, and finally I was able to select the best model that met my wishes with a sense of conviction. Also, the construction work was arranged promptly and I was able to make a very good purchase. The construction staff also visited on time, and the installation was completed after a quick work, and the tidying up and the final explanation were also polite. Thank you very much.

I bought a washing machine! Mr. Hirose, who was in charge, was a very good person, and he responded sincerely to any questions, and finally suggested confirmation at other electronics retail stores nearby. As suggested, I went to a local electronics retail store and offered a pretty good price, but I felt that the first response was so good that I talked with my husband to talk to Mr. Hirose again and visited the store. , You really did your best to study. There is a location near the station, and Nojima-san is doing the entire building, which is a great thing for Fuchu citizens! We look forward to your continued support, including small batteries and large household appliances.

I visited to buy a drum-type washing machine. Mr. Hoshi who guided me explained very carefully and in an easy-to-understand manner. He kindly listened to my wishes, and I was able to make a very pleasant shopping experience. I made a payment with an Epos Card that has nothing to do with Mitte, but I was surprised to hear that when I registered an Epos Card point-up store with Nojima, I was given a lot of points. I am impressed with the knowledge and hospitality. I also wanted to ask Mr. Hoshi when buying home appliances.