楽天モバイル 池袋東口店

The explanation was easy to understand and the correspondence was wonderful. thank you! !! I will definitely introduce it to my family!

Used for 2 days. (Because it was necessary to issue NMP to use the service / campaign) During the explanation on the first day, it turned out that little important explanation was given. The story of payment and "reward points" when purchasing a smartphone terminal is usually thought to be the most important story, but there was no such story at all. The old type, which has a large payment amount, has been persistently appealing for "products with great benefits for Rakuten." There was no practical advice such as registration of the NMP issuance screen. Also, when it was said that there was no toilet in the store, a Chinese female staff member who was not in charge had a nasty smile. Even if I visited on the second day, I started from the place where the reservation itself was not valid in the first place. A female clerk who seems to have the ability responded. In the situation where there is no takeover, I think that it is okay to evaluate the point that she did her best. However, Norton later gave a false explanation about the important points, the unpleasant attitude toward customers who are confused by poor customer service, and the false explanation about the app (paid app, which will be Rakuten's income) that should be able to do enough. It turned out by interacting with the operator of the company. I have been taken care of by Chinese people several times in my career. They were sincere and more compassionate than the Japanese. However, it must be said that our Chinese staff were very poor in terms of professionalism, customer service, and personality. Originally, I have always felt that Rakuten itself is a company that gives off a deadly stench of gold. (Rakuten Ichiba's shipping problem, etc.) I feel that it has been done badly to the end organizations. It should not be possible to make a comprehensive evaluation inductively from some tempo staff, but I hope that Rakuten will realize the need for self-improvement and change in the future, based on the information that is leaked. It is reasonable that low cost = low quality service. However, the concrete content of low quality should be reconsidered. High-quality customer service is useless, but malicious services, omission of important explanations, appeals for profits of the company, false explanations, etc. are not called low-quality services. They are not services.

I was able to consider switching, but I was surprised that the remote started suddenly when I was seated in the remote seat without being told anything. The quality of customer service is too low. I'm glad that the remote person taught me kindly and politely, but the store staff is not very responsive. Even if I change it, I don't want to do it at this store.

Visited to sign up for Rakuten's pocket Wi-Fi. The staff, Mr. RYU, responded very politely. I am very satisfied with the proposals for various free campaigns.

It was a polite response, but the turnover of clerk seems to be fierce. The clerk at Wakaba Mark responded, but there was a mistake and it took a long time to complete the procedure. I learned that Rakuten's application system looks good, so if it doesn't work, you should suspect a clerk's human error.

If the Ikebukuro East Exit store is crowded, we recommend the newly opened Rakuten Mobile Ikebukuro West Exit store, which is the lineup of the BicCamera Ikebukuro West Exit stores! I switched from Ymobile to Rakuten Mobile, I don't have to worry about data giga, and the phone is a great deal with unlimited talk with a dedicated app, although the disadvantage is that Rakuten Mobile's radio wave is weak. High-speed communication and calls are interrupted. There is almost no such thing, so you can use it comfortably! I'm a heavy user who uses more than 300GB a month to download music and watch videos, I use a 5G smartphone tethering to connect my device to a computer, such as a tablet device or a sub-smartphone, and go out unlike a WiFi router. Smartphone tethering is recommended for small families as you can sometimes watch on-demand on the phone, LINE, radio broadcasts and TV! It will carefully teach you how to do smartphone tethering, unlock SIM of other companies' smartphones, set APN, etc. Also, VoLTE for one minute of Chinese smartphones There is a problem that (high quality call) cannot be used, but the problem can be solved by using the Rakuten calling app.