Lexus Hoshigaoka - Nagoya

I am always indebted to you ? Two days ago, I had a business with the sales person in charge, and I was contacting them hands-free by car, but the radio wave condition deteriorated just before the end of the call, and I had finished the business, so there was no problem. However, the staff who responded was worried and gave me a call back. ? I would like to give a super high evaluation to the fact that even such a trivial matter was taken care of as a user. I am looking forward to the business talks that I am currently proceeding with, but one of the pleasures is to be able to talk with everyone at the Hoshigaoka store. It is a dealer that I would like you to continue to associate with.

I brought the car registration documents to the store, but as soon as I was guided to stop at the flat parking lot and was guided to the inside of the store and sat down, other staff members filled up the parking lot, so please lock the car. Can you keep it? When. I was told the same thing last time, so is this every time? I was wondering, and if I refuse this time, I'm being taken care of. Is it not okay? And ... I've decided to cherish it! And frustrated. I don't want such a person to get in my car! Even if you ask why, is it a single point of "I'm sorry"? I'm sorry to say that I try to screw down anything. What kind of service? Then, what should I do if I come later? Next, I will sign a car contract at another Lexus store.

Dock in the car for vehicle inspection. Well, the stone was Lexus. Waiting for time in the lounge from the reception, I think it is wonderful to be able to complete the vehicle inspection in 2 hours by taking the number of people. If you are an ordinary dealer, you can leave it for one night, or you can leave it early in the morning and pick it up in the evening. It's wonderful.

It will be open until 20:00 every day and will be on duty 24 hours a day, 7 days a week. Many other Lexus shops end at 18:00 or 18:30, and tape is used during non-business hours, while in the unlikely event of an accident, a salesperson from Hoshigaoka, who is familiar with us, will handle it as much as possible ?. There are also services such as free hand-washing and an oxygen bar. When I talked about Hoshigaoka at other stores, I was told that "Hoshigaoka is special, so please do not compare ‼️" ? The service here is so outstanding. There seem to be customers in Shizuoka and Gifu, and I also purchase Ryudo Uzaki in Tokyo here. However, since there are more than 5,100 customers, and we have started to exceed the hardware aspect and we are no longer able to maintain the previous service, so I would like to open a branch store soon. I've been a customer for 9 years, but I think it's a great store again.

Yes or no, it was a response. It was a bit disappointing because there was a great image of hospitality. It is a kind of hospitality for the customers who don't know if they are buying or not buying. I wanted you to respond to how you would like to buy such a customer. If you come out with an aura that you want to buy, it seems that the customer service will be different!

Is this the place to buy a Lexus? After all, this shop has a different level of style.

This post is like my diary. In March 2022, I went to pick up an out-of-print car. I am satisfied that the problems have been mostly improved. There was something wrong with the case I requested separately, so I made a complaint. Regarding that, I acknowledged the mistake and apologized, and I was able to respond sincerely. Being human, I can't help making mistakes. I think it is important to take action after that, so I can say that Lexus Hoshigaoka is safe. From this time, contactless payment iD can be used for payment, just like Lexus Tajimi, which is convenient. In January 2022, we consulted about a problem with an out-of-print car. I will leave it for about a week. I borrowed RC300H as a substitute car. It is a good car that is easy to handle. In December 2021, the oil and oil elements of the three trains were changed. Test drive the NX450h + Fsport. Glasswork is exhibited and appreciated in the owner's lounge. I am glad that you are as polite as ever. If there is one request, I would like you to introduce non-contact (iD etc.) for payment. Lexus Tajimi has already been introduced. July 2021. I made a contract here. I am looking forward to delivery. How does it compare to Lexus Tajimi? I hope there is no such thing as Takanawa. I would like the management, especially the management, to do their best to make it easier for them to work in the field. Also, renewal of equipment. May 2021. It may be natural for Lexus to serve customers, but it is wonderful. However, I feel that the equipment is aging. The interior and exterior design was changed before the corona, but most of the equipment was diverted, and the sofas and toilets are old or damaged. In particular, the toilet emphasizes non-contact in the corona disaster, We see automatic doors and refurbishment so that the inside cannot be seen even without doors, but here the toilet on the second floor is still a manual door. The number of customers who purchase the product is increasing year by year, and we may not have time to renovate it, but we would like you to try to update the equipment.

I have been using it for over 10 years. To be clear, the quality of the staff has deteriorated. I haven't been able to share what I said I would do with other staff. Especially the honorifics of the young staff are funny. Are you training? There is also a tongue-in-cheek in sales. I keep riding because there are people who take it seriously, but every time I visit the store, I sometimes get disappointed. If you want to value hospitality, first look back on your daily behavior. If you also conduct an anonymous questionnaire, I would love to tell you an interesting episode of a tongue-in-cheek business (laughs).