ヴィノテカリゾナーレ八ヶ岳店

This is a review when I visited you two months ago. ↓ There were many positive reviews on blogs, etc., and I expected to come to the store because it is on the RISONARE Peman Street, but I was disappointed with the customer service and taste, so I never thought of visiting the store again. First of all, when I entered the store with my family for a take-out order, the clerk said, "To prevent corona infection, only one representative is prohibited from entering the store, so please go outside!" Suddenly, I was yelled at. There is no word to welcome you. As a matter of course, the rules for prohibiting entry to the store other than one representative are not set for the entire RISONARE Yatsugatake, and since it is the store's own rules, there is no way for customers to know in advance. After that, after selecting some take-out items and telling them, I asked, "I have a family of 2 adults and 2 children. Is the amount just right?" I was just there, but the clerk said, "I can't answer because I don't know your composition!" I thought that I couldn't reply if I didn't know the specific family structure, and when I said, "There are 2 adults and 4 children, 1st grade and kindergarten students." Huh ... (sighs), so I can't answer because I don't know how much I'll eat! " Of course, we didn't make a complaint, and we didn't make the question aggressive and time-consuming, we just asked a few questions as above. I completely lost the waiting time until the take-out pick-up and the feeling of fun, and when I came to the store at the pick-up time, a person other than the terrible customer service staff mentioned above responded. As expected, I didn't exchange words just by receiving the ordered items, and I wasn't disappointed, but none of the hall staff and kitchen staff in the store said "Thank you". was. Those who cook in the kitchen are busy, so I'm guessing the situation, but the other hall staff did not take orders for seated customers, just standing next to the cash register. I was doing it like that. Still, there was no word of "Thank you" and I was just looking at this silently. We apologize for leaving the store awkwardly, so after receiving the order, we said "Thank you, thank you" and left the store. On the other hand, the store just returned silence. Like a ramen shop with a stubborn owner, I expected the taste to be top notch, even if it was unfriendly, but in reality the taste and quantity were not good enough to be praised. The dishes I ordered were the classic penne bolognese, Margherita pizza, grilled beef fillet and salad. Below, I will itemize the impressions of the food. Penne Bolognese: I felt it was very small compared to a typical Italian restaurant. The pasta dough has a moderate chewy texture and is not unpleasant, but if it is raw pasta, it will remain the same chewy texture no matter who cooks it. The sauce was good, but overall it was thin, with little minced meat, and it was a penne with little impact. Margherita Pizza: The diameter was too small for four people to share. I think Margherita pizza is a dish that brings out the individuality of the Italian restaurant, but the Margherita pizza at this restaurant has nothing to mention and is not unpleasant, but it tastes quite mediocre. As mentioned in the reviews of other people, I don't use basil as it is, but I just put the chopped basil on it, so it tastes like cheese and tomato sauce, but basil's There is almost no scent. Grilled beef fillet: The grilled meat was exquisitely cooked and cooked softly to the middle, and it was delicious, but considering the amount of 5,000 yen for 250 g, it tasted less than expected. I felt that the food was very bad for the taste. General comment: Compared to other wonderful restaurants on the same Peman Street and the restaurant directly managed by RISONARE Yatsugatake, I felt that the taste and service were one or two ranks lower. The next time I come to RISONARE Yatsugatake, I will never come to the store again. In particular, I was very shocked by the difference between the service and the detailed and friendly response of the Hoshino Resorts staff. I think that many people come to RISONARE Yatsugatake on important vacations, so I dare not to feel unpleasant or waste money if you read this review. I have raised the review. (In addition to the store, I couldn't meet you this time because other people's reviews said that it was a pleasant customer service, but some staff members who serve customers properly at other times. You may be working as a name.) Regarding the taste, the price was several hundred yen higher than the popular Italian food for the common people in Yamanashi prefecture and the city of Tokyo, and the taste was a little inferior, so I felt that the cost performance was very bad for the taste. .. Due to the brand effect of Hoshino Resorts and the fact that it is the only Italian restaurant on Peman Street, there may be many customers at first glance, but in reality, we will eat at this restaurant until we stay at RISONARE Yatsugatake. I don't think it's necessary. ※note Since the store was newly registered on Google Map, we have reposted the content posted in the original store review column to this person as well. Added 2022/2/17 Among the meals I ordered at the Vinote Calizonale Yatsugatake store, the Margherita pizza, which was supposed to be the store's melon, was particularly disappointing. Maybe to save the expensive basil leaves, I only had a small amount of shredded pieces on it, but if I had learned the basics of Italian cuisine correctly, I wouldn't use it this way. Although the review was very strict, the location is very good, so we are supporting the customer service and cooking once again to become a good restaurant.