スマホ修理工房 柏マルイ店

After replacing the battery, the battery consumption has become much faster than before the replacement? Also, communication such as the Internet (4G mobile) (Wi-Fi is even worse) Can't connect? (The operation of the smartphone has also become heavier) The amount stated on the homepage and the amount paid were different and high An additional 1000 yen packing fee was paid (not listed on the homepage) Isn't it written on the receipt? It was written as a tempered glass gift, but it didn't give me Maybe even if I make a complaint, it will not deal with it, so I will go to another store next time PS By the way, did you run out of parts when you sent it for repair at the Apple shop three days later? There was a report

I had you exchange the screen I thought it was expensive, but I kindly looked at the other parts and it became beautiful. I also got a screen protection one. I would like to use this if there is anything else.

The screen was cracked, but it was repaired in about an hour. It was good that the explanation and correspondence were very polite. I would like to ask if there is another opportunity.

It was a very kind and polite response. Also, if anything happens, thank you. It was good that the location of the shop was easy to understand.

・ When requesting repair In the case of LCD repair, the flow was as follows. (1) Selection of liquid crystal to be used * Two types, equivalent to genuine products and low quality → It is explained that if you select the one equivalent to the genuine product, you can buy it at the shop even after repairing the iPhone, but basically it is almost impossible to buy it when it is repaired at a private repair shop, so select low quality. ② Guidance of repair time → It seems that it was completed in about 0.5 hours, but if you went early because you seemed to be out of your seat after the repair was completed, wait for a while. The LCD and screen were fixed, but I couldn't use the selfie camera because the other party couldn't hear the voice when making a call. Also, at other stores, you can often get protective sheets and waterproof packing for free, but this is charged. The repair cost is about 3,000 yen higher than the market price. ・ We have changed from 2 stars to 1 star with the support of 6/24 or less. I received a reply from the owner and the screen suddenly dimmed less than a month after the repair, and it became impossible to operate and display, so I visited again. Since the screen is slightly scratched, it will be repaired with a 1000 yen discount from the regular price, although it is a warranty period. Also, I was asked to see the word-of-mouth and the owner's reply, but I could not get the free tempered glass until I said it from here. * There was no free tempered glass guide, only a paid protective sheet, so we did not need a protective sheet, but if there was a free tempered glass guide, there were no small scratches on the screen, so I told you that it is a pity. did. * The motivation to use this store has diminished, and when I went to a nearby store to request repairs, it was said that one of the lower screws of the iPhone was crushed and broken. I saw a similar event in the word of mouth of another person's main store, so I thought that I would like to receive guidance last time. The owner seemed to be very polite and cherish the customer from the reply, but I felt that the clerk did not grasp the owner's mind. I also reaffirmed the importance of Google reviews. that's all

Previously, the power of the smartphone did not start at all, and I had the Android terminal repaired here, but one week after the repair, the power did not start at all again. After confirming with the store the cause of the previous problem and the details of the repair, ・ I don't know the details of the repair, and I can't contact the factory. ・ If you pay the fee again, we will ask the factory again. It was that. The female clerk's response was not very good, and I didn't feel like using this store again.

I went into repair without explaining the risk of Face ID becoming unusable (listed in the disclaimer) When I consulted that Face ID could not be used after repair, he said, "Because it is written in the disclaimer." It seems that you noticed it in the operation check after the repair, but there is no mention from there. I think it's really rough. Personally, I don't use it anymore. Please refer to it and use it.