DEMAE‐CAN Co., Ltd. - Shibuya City

The following is a reprint of the communication with the customer center, but despite asking the member stores for guidance, the delivery hall responded, "Please do it yourself." You can't provide good service with this, right? customer This is the delivery hall customer center. We apologize for the inconvenience caused by using this service. I'm sorry. Regarding the store you ordered, it is not delivered at the delivery hall It is an in-house delivery store that even delivers at the store. We apologize for the inconvenience, but after ordering, please give us your opinions about delivery. For inquiries, please call the store directly from the customer. We are contacting you. * The store contact information is also included in the order completion email. (You can also check from the order history) We apologize for the inconvenience. Thank you for your understanding and cooperation. ////////////////////////////////// Delivery Hall Co., Ltd. Delivery Hall Customer Center ////////////////////////////////// > > > > Inquiry type > About ordering > > There was an inquiry. > The following contents > > ------------------------------------------------- ---- > Member ID > > > Your name > > > Email address > > > Phone number > > > Contents > I placed an order for Manrai Senkaku at 19:29 on October 31, but I arrived after 20:04, the estimated time of arrival, and there was no contact. > Arrived at 20:21. Unfortunately, the food was cold and it wasn't delicious. > If you are late, please contact me, and if it gets cold, I would like you to instruct me to remake it. > Can you please? > > ------------------------------------------------- ----

When I ordered sushi at the delivery hall, it arrived in a miserable state. It's so terrible that I think it's leftover food. It's difficult to deliver sushi, and I think it's unavoidable that it's a little biased, but I was surprised because it was in such a miserable state. I think you should be careful about how to deliver.

I made a mistake in my order and do not accept refunds. The customer center is not a toll-free number, and it is not connected and malicious. Uber and Walt's services from overseas value customers more, so I don't use them anymore.

The worst company in my experience. You will never ask again. I am currently injured and need surgery, and my wife is pregnant and unable to move due to morning sickness, so I ordered dinner at the delivery hall on September 11th today after 17:00. However, it is scheduled to arrive around 18:00, but it does not come even after 30 minutes. When I called the store I ordered because I thought it was strange, I was told, "It was canceled by the delivery hall. I don't know the reason." There seems to be no telephone that can be inquired, so please inquire from the inquiry form. Looking at the mail folder, I received an email from the delivery hall at 17:42, saying, "We are currently holding your order ... If you do not receive a reply by 17:53, , I will cancel your order without permission. "" Also, if you do not reply within the above time, please understand that we will not accept any orders at the delivery hall or related sites in the future. " Email. What does it mean to have only 11 minutes to reply? I don't even have a phone. I was injured and caring for my child during that time, so of course I didn't notice it within 11 minutes and couldn't reply. By the way, I have used the delivery hall several times before, and recently I used it on September 8th, and since the transaction was completed successfully, I have no idea why it was canceled. I wasn't convinced, so even if I contacted the inquiry form, "I can't go shopping because my leg is injured. I want you to deliver it as soon as possible." I managed to find it and called the customer center in the delivery hall, but he said, "The person in charge is back home. There is no direct phone number for individuals." Even if you call another person again, the gacha will be cut off unilaterally. I have a habit of giving only 11 minutes to this place, so even if I contact you from here, I will go home, hang up, and do not call back. I think such a company should be destroyed. Please be careful of all users. Next time you will be canceled without permission. I tell my family and friends never to use it.

After seeing the response of the customer center by word of mouth, I decided not to use the delivery hall for the rest of my life. The quality of the delivery service app is worse than that of the delivery service app. Please do something about the server being slow. It is troublesome to take time to wait

I asked for delivery, but as usual I was informed that delivery would be delayed. This time it was special, and when I looked at the app, it was still before I received the item. The receipt is not in time for the delivery time. The service is no longer in bankruptcy. It says delivery in 35 minutes and will arrive in 1 hour and 40 minutes. I don't understand the meaning of taking the shipping fee, and the deliveryman is an excuse because he is a newcomer. If you can't come, don't get a job. I'm going to Uber.

I think that conversation with customers is important in the hospitality business. But do you need it for delivery? I want you to stop the useless conversation at the front door, which is probably recommended or semi-forced by the company. Even if you specify the placement, press the intercom and there is a placement letter. It may be said that it is a service, but it is unpleasant.

The unsolicited product was placed in front of my house without permission. It may be a misdelivery, but I think it is common sense that the orderer will contact you and find out that the misdelivery will come to you when you redeliver it. I contacted the customer because it didn't come even after waiting for a few hours and I didn't want to bother people around me because of the smell of the apartment, but there was no response. It turned out that it was a company of that degree. I will never use it in the future.