auショップ秋田東 [ UQ モバイル取扱店] - Hiroomote

Name: auショップ 秋田東 [ UQ モバイル取扱店] - Hiroomote
Address: Hiroomote, 〒010-0041 Akita,Japan, Akita, 010-0041, Japan

3.3/5 ★ に基づく 8 レビュー

Contact auショップ秋田東 [ UQ モバイル取扱店]

住所：

Hiroomote, 〒010-0041 Akita,Japan

電話：

📞 +8877

Postal code :

010-0041

Webサイト：

https://www.au.com/aushop/shop.T-00331/

Opening hours :

Saturday	10AM–7PM
Sunday	10AM–7PM
Monday	10AM–7PM
Tuesday	10AM–7PM
Wednesday	10AM–7PM
Thursday	10AM–7PM
Friday	10AM–7PM

カテゴリ：

携帯電話店 ,

街：

Akita

Best Cell phone store in japan

奥	奥山大輔 on Google ★ ★ ★ ★ ★ auユーザーとして携帯トラブルの際はauショップに行きますが、店舗や店員さんによって対応が全然違ったりしますよね？ここは、店員全員が丁寧で親切な対応が伝わって来ます。個人的には秋田市内では一番丁寧なauショップだと思います。 As an au user, I go to an au shop in the event of a mobile problem. Here, all clerks are courteous and helpful. Personally, I think that it is the most polite au shop in Akita city.
c	chisato maki on Google ★ ★ ★ ★ ★ スマホが調子悪くて、予約なしの来店でしたが、隙間時間で、話を聞いてもらえました。スタッフさんたち、とても親切でした。 My smartphone wasn't working well, so I visited without reservation, but in a free time, I heard the story. The staff were very kind.
に	にゃん子“にゃん子” on Google ★ ★ ★ ★ ★ とても親切で、特にチーフ？の女性が知的で素敵な方です。てきぱきと困りごとを解決して下さり、わかるまで、何度も教えていただき、ありがたかったです。ただ、充電器一つ買うのにも、番号札をとってしばらく待たなければならず、小さな会計レジを設けて頂ければ助かります。 Very kind, especially the chief? The woman is intelligent and lovely. I am grateful that he solved my problems quickly and taught me many times until I understood. However, even if you buy one charger, you have to take the number tag and wait for a while, and it would be helpful if you could set up a small cash register.
高	高畑のりこ on Google ★ ★ ★ ★ ★ 母のケータイ機種変更で行きました！予約しての来店でしたが新人さんひとりで2時間半以上かかりました、他にお客さんはいなかったので高齢者の母に対してもう少し配慮してもよいのでは？母が可哀想でした、今でもなんであんなに時間がかかったか不思議で残念でした！ I went by changing my mother's mobile phone model! Although it was a reservation visit, it took more than two and a half hours for a newcomer alone, so there were no other customers, so could I give more consideration to the elderly mother? My mother was so sorry, I was regrettable and wondering how long it took!
佐	佐藤金孝 on Google ★ ★ ★ ★ ★ Au利用者ですが2～3年前の社員はとても親切で丁寧だったが、最近の社員は高飛車で知識も知ったかぶりで全然対応が悪い。今日は1時間も待たされて、対応の男子は半笑いで対応するも知識もなく、マイナンバーカード読み取りできず質問するもNFCに切り替えしないと読み取れないこともしらず。しかも自分の知識足らずも謝らない。最悪の対応でした。しかたなく他の店舗でマイナンバーの登録をしてもらいました。二度といきたくない、。また責任者の女性も対応が悪く身分証明だせと高飛車だった。わたしは受付の時だすと拒んだ。すると対応が急変の対応。とにかく最悪だった。１日中気分わるかった。なぜこうもお客さんを無視した自分たちの都合ばかり優先できるのか呆れた。本部さん考えて一度来店してみてください。店がつぶれますよ！時間だけ費やして何にも解決できない！近隣のAu店舗お勧めします。解決できるスタッフが必ずいます。私はマイナンバー登録で訪問しました。高齢者なので中々登録できませんでした。なので店舗スタッフは、新規客、乗り換え客が最良の客で一旦加入の客は雑魚扱い。ゆえに扱いは雑だった！それが優秀な社員なのか？ Although I am an Au user, the employees a few years ago were very kind and polite, but recent employees are high-flying and knowledgeable, so they are not very responsive. I had to wait for an hour today, and the corresponding boy responded with a half laugh and had no knowledge, and I couldn't read my number card and asked questions, but I couldn't read it unless I switched to NFC. Moreover, I do not apologize for my lack of knowledge. It was the worst response. I had no choice but to register my number at another store. I don't want to go again. In addition, the woman in charge was also poorly responsive and was a high-flyer to prove her identity. I refused at the reception. Then the response suddenly changed. It was the worst anyway. I felt sick all day long. I was wondering why we could give priority only to our own convenience, ignoring the customers. Please think about the headquarters and visit us once. The store will collapse! I can't solve anything by spending time! We recommend the nearby Au store. There is always a staff member who can solve it. I visited by my number registration. I was an elderly person, so I couldn't register. Therefore, the store staff is the best customers for new customers and transfer customers, and customers who join once are treated as small fish. Therefore, the handling was rough! Is it a good employee?
s	s v on Google ★ ★ ★ ★ ★ 若い女性店員の一人が話しにくくて説明もわかりにくい。お客はどこがわからないのか想像して、それを踏まえて対応して頂きたい。データ移行手続きが全然わからなかったのですが、木村さんが殆どやって下さいました。お客のニーズを把握していて、機械オンチには、とてもありがたい。これからもこういうサービスは続けて頂きたい‼️ もしそれでデータが消えても責めるつもりはないし、有料で電話やアプリで説明するプランもあるそうだが、やはり一緒に携帯を見ながらでないと、出来ないことは多々ある。特にお年寄りは、わからないと思う。 One of the young female clerk has difficulty talking The explanation is also difficult to understand. Where the customer does not know I would like you to imagine and respond based on that. I didn't understand the data migration procedure at all, but Mr. Kimura did most of the work. Knowing the needs of our customers I am very grateful for the machine onchi. I would like you to continue this kind of service in the future! ️ If that causes the data to disappear, I'm not going to blame it It seems that there is a plan to explain by phone or application for a fee, but after all you have to look at your mobile phone together There are many things you can't do. I don't think the elderly in particular know.
ま	まま on Google ★ ★ ★ ★ ★ まぁ、ひどいです。予約しないと「は？」みたいな対応。家族が料金について（高いのでプランの）相談に行くも「御家族が沢山使われてるからじゃないですか？それか、沢山有料のサイトご利用されてるんでは？」とのこと。腹がたって解約すると伝えると「どうぞ、それはそちらの勝手ですので」だそうですよ。以前の店舗の時はもう少し柔和な態度の店員さんがおられましたが、新店舗になり、接客とは言い難い店員さんが多数ですね。買ったばかりの端末のICカード不具合で相談に行った時も、「これ、繊細だからベタベタ触って壊す方もいるんですよねー。ここ、触りました？」とあたかもこちらが壊したかのように疑われましたしね。まぁ、お世辞にも良いとこですよ、とはいえません。 Well, it's terrible. If you do not make a reservation, it will be like "What?" When my family went to consult about the price (because it is expensive), he said, "Isn't it because my family is using a lot? Or is it using a lot of paid sites?" When I told him that he was angry and canceled the contract, he said, "Please, that's yours." At the previous store, there were clerk who had a slightly softer attitude, but now that it is a new store, there are many clerk who cannot be said to serve customers. When I went to consult about the IC card malfunction of the terminal I just bought, I was suspected that it was broken as if it had been broken, saying, "This is delicate, so some people touch it and break it. Did you touch it here?" I did. Well, I can't say that it's a good compliment.
ね	ねここねこ on Google ★ ★ ★ ★ ★ スマホの機種変更で予約して来店しました事前に必要な物は身分証明で保険証だけと確認していたので持って行きましたら他にも必要な物現在の支払い状況によって新しい携帯の分割手続きが出来ないなど結局同日に２回も往き来しても契約できませんでした当方の落ち度もあるでしょうが窓口担当の説明も足りない部分が大きいと思いますデジタルデジタルと何でもパソコンタブレットも時短でよろしいですが結局は人としての相手に対する真摯な応対が大事なんじゃないですか？店内空気清浄機などコロナ対策をなされていましたが咳をしている店員が接客されていてウレタンマスクだったのがとっても不快に見えました風邪で咳をしているなら接客しないのが一番ですがせめて不織布のマスクをしましょう Make a reservation by changing the smartphone model I came to the store All you need in advance is identification I had confirmed that it was only my health insurance card If you bring it Other necessary items Due to the current payment status, it is not possible to split the new mobile phone, etc. After all, I couldn't make a contract even if I came and went twice on the same day. There may be some mistakes on our part, but I think that the explanation of the person in charge at the counter is also lacking. Digital Digital and anything PC Tablets can be done in a short time, but in the end, it is important to have a sincere response to the other person as a person, isn't it? A clerk who was coughing although he had taken measures against corona such as an air purifier in the store It seemed very unpleasant to have a urethane mask while serving customers. If you have a cold and are coughing It's best not to serve customers, but at least wear a non-woven mask