Zoff Marche グランツリー武蔵小杉店

The nose of my glasses has come off, but he fixed it for free! It's a really nice store! This is the place to buy glasses!

The other day when I asked for a lens replacement repair, the response was really kind and polite. We thank Mr. Sato for taking charge. I'll be visiting you next time to create bifocals, so I'm looking forward to working with you ?

Every time I went, I was told that the frames and lenses were out of stock. Not recommended for those who want to buy immediately or who do not want to waste their time. Do you not manage inventory? The customer service is also unfriendly.

Entered the store with a plan for PC glasses without prescription. However, I was worried about the eyesight test, so I asked the clerk. Then, he was willing to accept me despite the congestion. I like the fact that he gave me polite guidance and explanations without getting messy even when I was busy.

He adjusted the problem with the glasses made at another store (which has been closed). The explanation and reception were very easy to understand and kind, yet they were sincere. When making glasses, please be sure to ask this store manager. Actually, before I visited here, I told the same thing to a spectacles shop near the same floor, and he refused, "I have to destroy the other shop." I was surprised that every spectacle shop had never refused to make adjustments, but in short, I thought that I was not confident in the technology. If you look at the reviews over there, those who have similar impressions are chilling. It was good to come here after being refused.

I think this is by far the best customer service at Musashi Kosugi's eyeglass stores. I went to make glasses for the first time in a few years. I wanted two types of Disney Fantasia collaboration glasses that are only available at stores, and I visited the store and asked about the stock because there was only one store nearby, but both were already sold out. If I had completely dropped my shoulders, it seems that there was still inventory left in the stores in Shinjuku and Aichi. I'm not sure, but if you wait 5 days, I think you can get one of them ☺️ ”. I was very happy with this word because it was a design I really wanted. I made a request on the spot. And 5 days after waiting, both kinds of glasses were prepared! When I had my eyesight checked with excitement, it turned out that myopia had advanced considerably from the previous power of glasses ... In particular, my left eye has advanced by -1.25, and I was surprised not to think that it was so bad, but the clerk who had my eyesight test (I regret having forgotten my name). ) Said, "You can make it as it is, but if you don't mind, we recommend that you have an eye examination at an ophthalmologist and get a prescription." This was my first time. At other stores, there were many people who were obsessed with their sales performance, and there were really many clerk who persistently recommended making eyeglasses, but this clerk suspected that my eyesight was abnormal due to the sudden deterioration of eyesight. I was a little impressed because he gave me this. Can you reserve the frame? Of course! I was returned to good health, so I asked for a reserve on the spot. The next day, I had my eyes examined at an ophthalmologist, and with that foot I got a prescription, I visited the store for the third time. Although myopia was still progressing, although there was some blurring in the Zoff test results, myopia had newly developed in the left eye. I wasn't aware of my left eye, so I'm really glad I noticed it here. Thanks to the clerk for recommending the inspection ... The third time, a bright female clerk accepted it! The payment was smooth, and I received it in just 30 minutes with the blue light option. (At that time, he also adjusted the nose pad!) It's a very cute frame and I've become a favorite! ♡ I wrote it lazily for a long time, but the store manager who kindly called out to me first and suggested an order, the male clerk who recommended an optometry, and the woman who smiled at the accounting. Thank you very much, the clerk! I will use it when I make glasses again in a few years. The customer service was good, it was hardly crowded, there was no push sale, and I was able to purchase comfortably from beginning to end! I really recommend it! !! ?

I made glasses with Zoff for the first time, but it was a great answer for this store. Above all, all the staff members who responded were soft and very polite and pleasant. In particular, a male clerk named Mr. Tsunoda, who handled the optometry and exchange at a later date, was very polite and impressed. Also, I would like to use it. Thank you very much.