Utsuwaya - Hikone

The response of the store is not very good (in some cases I think it is a scam) I do not recommend it. When you travel around Lake Biwa, you can drop in and purchase products. It was said that it would be mailed at a later date, but it was finally mailed after 3 months. If I don't contact you twice by phone, I won't process the mail, and I will lie so that I can agree with the shop. Below is my background. 7/31 Purchased goods, but because there is no stock, I paid only for the price and promised to mail it at a later date. 8/18 Since the arrival of the product is delayed from the store side, we will contact you by phone to wait for a while. 9/24 Because there is no contact at all, contact the store by phone. The item will be received today, so it will be mailed as soon as it is confirmed. It will be delivered in a week. 10/1 13:00 Contact us because the product will not arrive even after one week. Although I received a reply that the office sent it, I was told that I was uneasy, but when I heard the home delivery slip number, I couldn't contact the office and I couldn't find the number. Since I contacted the office directly, I found out that the office is actually my wife to ask for the contact information. There was no office. In a shop where family members are not able to collaborate, they are worried about their loyalty. Make an appointment to refund if you haven't sent it yet. First of all, as soon as I can contact my wife, I will tell you the slip number. 10/1 18:00 Receive notification of slip number. When sending multiple items, the items addressed to me and the items addressed to Osaka and others The shipment was delayed at 15:00 on 10/1. (I think this is also impossible as a store) The person in charge at the store recognized that the product was shipped around 15:00, and sent the product on its own without the promised refund process. In order to complain, only excuses can be found at the beginning, and only "I'm sorry" in the second half. It remains unsolved. It is literally not a story. 10/2 11:00 The product has finally arrived. The product is still good, so it is very unfortunate for the store to respond.

①Purchase a Mino-yaki square plate set and send it to a friend who is taking care of it by mail. ② After a while, there was a crack on the back, so I was making it now. ③ When more than one month has passed since purchase Even if I ask a friend, it still doesn't come, so I call the store many times, but I can't communicate at all. ④ A month and more than 10 days later, finally arrived. However, the square dish is not the one of the beautiful color that I chose, and there are multiple spots of glaze It was a bad product. ★ Castle Road is located on the main street near Hikone Castle and is a great store, but I really feel that it is not a neat store with proper authors. I think that it is a store where you need to inspect not only the front side but also the back side with your own eyes and bring back the actual product. When mailed, a completely different quality was sent!

At first I was told that I could only deliver 1000 yen but I felt uncomfortable there, but I thought it was a super-friendly person and eventually bought 6,000 yen. The rest was similar to other people (laughs). If it did not arrive this week, it would be delivered to a place where I thought I would call a consumer consultation center. It was a good experience to use goods without any problems, and to get caught in Japan just for fraud that was not caught in developing countries until now.

I also visit Hikone for sightseeing, buy dishes of about 4,000 yen, it is said that there is no stock, and I wait for it, but it does not arrive, as the word of another person says. I can not connect even if I make a phone call. Since I saw Rurubu, I also inquire for Rurubu. If you think it's funny and see a review It looks like a fraudulent shop. If I can not contact you as it is, I will contact the Consumer Center. Even in such a store, you can continue to operate. It also seems to affect the reputation of Castle Road. For foreigners, the image of Hikone's store will be worse.

I bought it because the design of the tableware on sale was good. The price was also cheap for this type of product sold at tourist spots. The shopkeeper's attitude, which others have mentioned, isn't amiable, but it didn't hinder buying and selling things. Also, probably because it was a rainy day, I got a transparent plastic bag over the paper bag, so the service situation is not bad.

I should have bought it after seeing the review. Writing the review was cumbersome, but I think I should write it for you. On September 15th and 16th, I went on a trip to Hikone for two days and one night, but I wanted it because there was a very beautiful crimson liquor at the castle walk shop on the first day. However, because it was the first day of the trip, I decided to put it on hold once I decided to go back to sleep and buy it again tomorrow. I checked my meals during the day, evening meals, accommodations and reviews, but at a majestic shop on the main street of the castle town, I wouldn't bother to see reviews to buy Seto in front of me. did not. At least I should have reviewed it while it was pending overnight. I enjoyed sightseeing in Hikone Castle and its neighborhood, and when I visited again on the second day, I noticed a beautiful glossy crimson liquor and decided to buy it because I thought there would be no similar thing when I returned home. If you communicate that intention, you will send additional items that are not in-store and over-order. I thought that it was a conscientious store because the shipping cost was ok. Pay the bill on the spot on September 16 and fill out the invoice. It will arrive in September. Although it will enter in October but will not come, I will wait for a while, thinking that the arrival will be delayed. I can't call on weekdays because of work, and when I call on October 19, I apologize, "I'm sorry, I'm sorry" so that I can cover this inquiry. Will be delivered. " Apparently, I felt suspicious about the humble feelings of the apology and the fact that the actions were not consistent, such as not receiving a phone call from the other side even though the arrival was delayed. I thought this might not arrive. Even if you are in the store, if you are going to send it because it will be packed without selling it, or if you take it home, it will be shipped later because it is only in the store and there is no inventory As you might expect, just receive the fee first, do not ship the goods, just as the review. I thought this was caught. He said he would never come by Friday, but he did not arrive as expected. I thought it would be good, Two days later, I call again on Sunday, October 27, telling me that the product hasn't arrived yet, but I just express my apology. Once again, in such a situation, cancel the contract with the content certification mail, proceed with the claim for damages, but ask what to do It will be shipped first Monday morning on the 28th. Again, when I called in the afternoon of 28th and asked, "Did you send me?" I finished the call again, saying that I should send it by 19:00 tomorrow 29th tomorrow. And since the product arrived at 19:00 on the 29th today, it is dark brown that is different from the color that was lined up in the store and it is unavoidable that the color problem is subjective, so it is unavoidable Give Up. Probably it would not have been sent without a tight reminder. I thought I had to pick up cash and merchandise whenever I bought something on the road.

In the spring of this year, I bought a horny, slightly larger handleless cup in commemoration. However, the corners have come off in less than a year. There was writing that correspondence was bad, and thought whether there was no problem if buying in kind, but the quality is also very bad.

I've been looking for a sake set for quite a long time, but I couldn't find anything that was right for me, so when I was walking on Castle Road, I happened to pass in front of the store and entered the store. I bought a beautiful light blue one-sided mouth (1980 yen) and a sip (980 yen) that I haven't seen anywhere else in Mino ware. The owner is quiet and polite, and I am very happy to be able to purchase a nice sake set. I went home and immediately drank sake deliciously ♪ I read other reviews with the intention of posting a review, but at least when I went there was no mention of shipping.