TOYOTA - Nerima City

I am always indebted. I am relaxing with coffee.

I am always indebted to the inspection of my car. The clerk's response is polite and the store is beautiful.

We did not deal with the model we were looking for! The front is better! Carefully and kindly, I printed the dealer and received the map. maybe? Thank you very much. @Vitz! It was the first thing with a small thing.

Correspondence after buying a car is the worst! If you want to change your address and ask for documents, leave it for 2-3 months. It didn't come even if I was urged, and finally put in a complaint at the head office and it worked. If you don't know if you're not in charge, you will be left behind. We are still applying for the owner's procedure, but it has been left for more than a week.

The explanation is very polite at the time of repair and inspection, so it is safe to leave it to me

Gulliver's estimate was at least 2.5 million and a young person laughed at me, and when I was looking for something else to buy, I was able to buy it at a regular dealer for 1.8 million. After support is also perfect. The person in charge will also be very kind and willing to consult. By the way, it is Voxy that I purchased, and the Gulliver for shit is Nishikawaguchi, so it's good to compare.

My father recommended that a new employee buy a new car at the time of vehicle inspection, but there are many incomplete procedures. Since the person in charge could not get it, the garage proof that I went directly to get rid of it is also ruined ... The documents were still incomplete, and I intervened for the reason and asked the deputy manager to take it, but instead of apologizing, the car It was natural for customers to prepare documents if they wanted, and it was a high-handed response. (I haven't even confirmed any mistakes by my subordinates.) The estimates are also unclear and I was urged to buy them with a high residual cash (6.9%), so over 3 million at Vitz! When I took the same estimate locally in another prefecture, the interest rate was 3.9% and there was a difference of more than 200,000. When I told them about it and offered to reconsider my purchase, I was told to buy it with cash because it would not make a difference if it was cash. It was too bad a response, so we talked to the store manager, but the above-mentioned blunder was reported vaguely, and the store manager did not know the situation. Even after the business negotiations were broken down, the new personnel did not change and brought them to business negotiations with other cars, and the 200,000 down payment and personal documents were not returned until this was urged. If you don't take the inadequacy of responding, you will be terrified if you think that you pushed the expensive car to the elderly. Where did the unanimity, sincere business, and customer-first principle of Toyota's corporate philosophy go? The local Toyota was impressed with the poor response of this store because it was a friendly response.

I went several times when I was looking for the car I wanted, but the response was different depending on the sales person in charge, so the evaluation differed depending on the person in charge. Eventually there was a car model I wanted, so I was able to purchase it. The sales and maintenance staff were also helpful and polite, so we were able to discuss concerns and unclear points. We are also consulting where we cannot judge whether it is over-maintenance or necessary maintenance!