Town Housing - Nakano City

The person in charge who used it last year and was too terrible seems to have already changed, so I posted it. As a whole, I think the company has many good staff, so I would like you to change the way you educate your employees. The person in charge was probably the one who could not guide me unless I applied it to my framework in the "form I learned", but on top of that, my attitude was bad and I felt very uncomfortable. ・ Although the reservation time was delayed by nearly 15 minutes, there was no word of apology. ・ I was exchanging properties that I wanted to see in advance, and I told them that I would come from afar by plane "to have a preview", but when I met them, "Most people decide without previewing." "Why are you so particular about previewing?" ・ Among them, I told you the conditions that you can loosen and the conditions that you can not give up, but "Please tell me three points that you can not give up this much." Even if I told him that "○○ and □□ can be loosened, but the absolute conditions cannot be narrowed down to three", he continued to be told "Please narrow down", and the person in charge laughed at the end. To be honest, I have moved many times and know how to find a property on the Internet, so it is an extreme story, why is it enough to have a preview of the property I want you to show, but why do you have a high-pressure manual customer service? Do I have to take it? In fact, there are few proposals from the person in charge, and even if there are, only properties that I have already confirmed to be filled. ・ Depending on the property, the brokerage fee, which can be 0 yen (some properties are still profitable for brokers), is also "reduced to 50%. No more. This is also a business. I'm doing it (laughs) "and responded to the manual with a silly attitude. Don't you know the legal basis and market price of brokerage fees? Not only did I have little work history and no knowledge, but I also thought that I had hardly moved. I was really angry at the feeling that a student who didn't know anything was forced to do what was written in the manual, and that the customer thought that "the customer didn't know anything". There were many other points that I was worried about, but above all, I felt uncomfortable because of my attitude of being close to customers and my lack of awareness that I was still immature. As a company, I think it is necessary to teach the manual first, but I think it is many times more important to educate what the manual is for and what the customer service is in the first place. As a result, I was in a hurry to be taken care of by another small real estate company, and managed to conclude a contract for a property that met my wishes. Now that we are in an era where we can get property information that is not so different from real estate companies on the Internet, I feel that we should decide which real estate company to ask by looking at "people".

I came to the store by diving a month ago, but I was impressed by the prompt response because I was able to take a look at the response immediately! I thought I would visit here when deciding on a property in earnest this time! Thank you ☺️

Mr. Hashizume was in charge. When I went to Tokyo to get a job, I cooperated in finding a property, but it was very friendly and polite. I am very grateful to you for your polite response, such as by exchanging information on the line, before actually visiting. I think you can count on it when you are looking for a room. Thank you very much.

A young person from overseas who was friendly was in charge. I was not particularly dissatisfied with the exchange of Japanese, but I felt that the follow-up system for young people in the branch was insufficient, as I could finally answer all the inquiries from here regarding the progress of the contract and the shipping of documents. rice field. Also, the person who seems to be the store manager had a bad impression because he was in high-pressure contact with his subordinates in the store and was saying bad things about the absent customers. It was a pity that the service was not worth the fee. There is no next use.

I was looking for a property on the internet, and there was a room I wanted to see, so when I made an inquiry over the phone, he responded very politely. Other real estate agents said that they didn't have the desired conditions right away, but they didn't give up and searched for it together. The shop was beautiful and the atmosphere was good, so it was easy to enter!

Thank you very much to Mr. Hashizume in charge. I wasn't very familiar with Tokyo and didn't know which area to look for, but thanks to Mr. Hashizume's polite and enthusiastic guidance, I was able to meet a room that was even better than I had imagined! I entered the store in the morning, first asked me in detail about the desired conditions, and from there I came up with a lot of candidates. All the properties were really my favorite, and it was hard to narrow down. Actually, before I entered the store, I searched various things on the internet and made some candidates, but as a result, Mr. Hashizume suggested that I did not preview any of the things I searched for. The property was good. The inside view was guided by car, and I was able to go around the property very smoothly. Thanks to Mr. Hashizume, I really enjoyed finding a property that should have been stressful! Thank you very much, Mr. Hashizume!