(株)TERA corporation - Toshima City

こだわりや要望が多く担当者さんにはご迷惑おかけしましたが、快く対応してくださいました。お陰でいい部屋に出会えて良かったです。また機会があればよろしくお願いします。

最寄にあり立ち寄りました！良心的な接客、良いスタッフの方ばかりでした。

問い合わせにも迅速対応で、普通の仲介会社に問い合わせても忙しいとないがしろにされがちな質問とかもしっかりと答えてくださいました。いいところだけではなくデメリットも説明してくれて心配性な私はすごく安心できたし信頼できる会社でした。話は逸れますがコンサルティングの会社でもあるとは知らず驚きました。そして驚いたのが契約時契約書の内容全てしっかりと説明してくださること。今まではそんなことはなかったのでそういう点でも信頼できると感じました。確かに時間はかかりますが丁寧に対応してくださる会社なんだと感じました。きっちりしてる分ダメなことはうやむやにせずダメと伝えてくれます。他の方のレビューにもありましたが、オーナーさんの間に立ってる立場として決められてることはしっかりと伝えてると思います。満足のできる家に出会えてよかったです。ありがとうございました！

They have no qualms about representing racist property owners. This is an automatic 1 star for me. Highly recommend anyone who has an issue with housing discrimination to stay well away from TERA Corporation, and especially from their client property "Cartanova". Details: I had a brief exchange with a TERA Corporaiton representative (大槻 様) regarding a property they manage and were listing for rent, a new building "Cartanova" near Sengoku and Sugamo stations. While they were prompt and informative, in the end the property apparently was "Japanese nationality only" 「日本国籍限定」。 I checked with them to see if this meant the actual resident must be Japanese, or if it meant the signee must be Japanese. Both conditions I feel are racist, but I would have been able to ask my employer to sign in the latter case. In the end all they could tell me is that non-Japanese residents were forbidden "according to owner preference". It didn't matter whether or not I had a guarantor, more than sufficient visa status, adequate Japanese ability, or an income sufficient to pay the rent. I replied that I felt this was a very sad situation and I would work with another 不動産屋さん to find a property without racists restrictions. (To be clear, TERA is not a 管理会社 not a 不動産屋さん but for some properties like Cartanova, they serve that role. They have several listings on the popular house-hunting app SUUMO) Rather than apologizing and that being the end of it, the TERA Corporation staff responded claiming that by-nationality resident requirements are not racism. They further implied the actual sad thing about the situation is that the Japanese owners must have at some point in time been harmed by foreigners： 「差別では決してございませんことご理解ください。 悲しいことは、そういった苦い経験という事実がおありになったことかも知れませんね。」って言われました、大槻様が。 Without the final remarks from them, I would have left the fault with the owner but the fact that they thought they needed to go out of their way to educate me the justifications of housing discrimination lead me to write this review. This also made me consider that property managers and real estate agents have a responsibility too, to discourage or whenever possible refuse to work with clients who have blatantly discriminatory policies.