Teikyo University Hospital - Itabashi City

I am grateful to all the nurse receptionists and doctors for their kind and wonderful support. It is a wonderful hospital that is like a model in the medical field, as it is difficult to accept urgent patients due to the corona, and they are willing to accept it without a letter of introduction. It is no exaggeration to say that the inside of the hospital is clean and tidy, and it is the best hospital I have ever visited. Thank you very much for your help as I was suddenly injured and no hospital accepted me.

I don't want to add 1 star! When I was about to undergo a cranial nerve internal medicine examination, I made an appointment over the phone and went to the doctor on that day. It's a bittersweet w Make a reservation next time and go home Unfortunately, at the next inspection, I became a corona and was asked to change my reservation over the phone and come at 14:00. So, if you come today ... Yes, the test was from 10:30, so I can't take it today. Because it looks like this, it may be better to make a persistent confirmation call when making an inspection reservation by phone. To be honest, the attitude of doctors today was also quite bad. It's not related to me, it's an attitude that I want to see, there is no apology and it's not very popular, but this one also lightly expressed anger. The receptionist is very friendly and that is the only way to save me. I will never go to this hospital again

I will write it because it was a terrible hospital environment. I was hospitalized for eye surgery. The outpatient nurses and doctors in charge responded politely and meticulously. The quality of the hospital ward is too low. ・ When you are hospitalized, if you go to the reception desk at the designated time, you will be guided to the room and "Please wait for a while as the person in charge will come." Then no one came for more than 2 hours. ・ The nurses in charge in the hospital and more than half of the nurses respond to so-called tame words instead of honorifics. "Ah, that's right", "Eh, sorry", "Do XX yourself", etc. It's familiar not only to me but also to other patients, such as "Hey, it's already bad!" ・ At other hospitals, when the nurse's charge changes, they come to tell the name even if it is simple, but no one gives the name except the nurse on the first day. The person in charge may have changed without noticing it. ・ I didn't know at all when I asked about the schedule of the day. On the day of the surgery, I left it for 4 hours after being told, "Because the surgery is about to begin, please be prepared." Nothing was told about the postoperative schedule, and even if I asked about the time of medication, I got a vague reply and made it on the spot. The nurse himself did not know the scheduled date of hospitalization and discharge, and said, "Ah? Will you be discharged tomorrow?" Even when I asked if there was a medical examination even on the day of discharge, "I don't know." I had no idea what time I would be discharged from the hospital, so I just waited and left. ・ Outside the hospital room. The chats between the staff members were quite loud, and I could hear the well-end meeting "Mr. XX", "Well, I'm in trouble!", "Mr. XX's medicine should be taken with XX". ・ When I entered the room, I didn't say "I'm sorry", but I slammed in and left the room again in a hurry, saying "Ah, it's number XX!". Of course, there is no word "I'm sorry". ・ It seems that he made a mistake in the type of medicine distribution with another patient, saying, "Don't you take medicine this morning? What time do you take it?" Another patient did not know the name of the drug, saying, "What is the name of the drug? ・ If you don't call the medicine from here with a nurse call, you won't be able to bring it with you, and even if you explain it each time, you can't hand it over to the nurse the next day. ・ Information on injuries and past hospitalization history is not shared at all even though I filled out the sheet on the day of hospitalization, and the same question is asked every time the nurse changes. ・ Staff members talk loudly in the shared elevator where patients also ride. The content of the conversation is not only information related to the patient's condition, but also salary, other staff leaving the office, human relationships between staff, companion talk such as "I will drink with XX people this time", "Asago" Information in the hospital such as "Tara XX desa", "That's XX's family, say XX. I'm in trouble." Obvious information leakage rather than confidentiality. The facility itself was clean and well-cleaned. The food served was good. Other staff members, such as pharmacists and hospital admission / discharge reception desks, used polite language and took great care of them. By that amount, I noticed the terrible quality of the nurses in the hospital ward.

I was hospitalized for about 3 weeks due to a broken bone and had 3 surgeries. The medical staff were very responsive, and while I couldn't meet at Corona, the nurses supported me both physically and mentally. The doctors gave me detailed explanations until I was satisfied, and I was able to concentrate on the treatment with peace of mind. However, I was very disappointed with the response of the clerks. I am very grateful for the explanation of the limit application certification and the support of the procedure because the hospitalization fee will be high, but please pay the tens of thousands of yen for the outpatient department without any prior explanation when you leave the hospital. I was mentally tired. After all, I settled it at a later date, but I would like you to disclose everything when you inquire about all the expenses for the clerk during hospitalization. In the end, I was allowed to pay the hospitalization fee, which was hundreds of thousands, in installments, but the clerk repeatedly asked me to pay it by the time the year changed, which was very painful. I forgot the pledge when paying in installments due to a mistake on the part of the hospital, and I was asked to come back by phone many times after returning home, which was a nerve-wracking result. (All medical expenses were paid the month after discharge) When I go to the hospital to check my health insurance card or medical examination ticket, the receptionist's attitude is bad and I feel uncomfortable every time I go. It is very disappointing because it is an institution that provides high-level medical care. I would like the clerks to think about their response and attitude once again. It will take more time to heal, but honestly I don't want to go anymore. The level of healthcare service that they provide is amazing, and the healthcare professionals treated me extremely well. As I broke my arm and had to be hospitalized for almost 3 weeks and go through 3 surgeries, the nurses supported me physically and emotionally, as we could n’t receive visits from family and friends due to the pandemic. The doctors explained to me until I was satisfied pre and post-operation. However, the employees at the reception and accounting has a poor service. Even though I asked them how much would everything cost during my hospitalization, when I was allowed to go home I faced an unknown bill that wasn't explained to me before of about 25,000, and they were insisting for me to pay on the day of leaving. I could talked to them to pay in the next visit but it was so frustrating how they treated me. Also whenever I go for a check up, the service at the reception is always unpleasant to experience. I hope they improve their service because of the high level of healthcare they have.