大建工業株式会社 東京事務所

Bikke

We become indebted to.

I was able to tour the real soundproof room! I was able to hear the stories of professionals, so the dream of creating a soundproof room at home seems to come true!

Last summer, I went to the showroom in Akihabara with the designer of the house maker to consult about the soundproof room of my new house. The telephone response to the reservation reception was only accepted on weekdays, and the response from the top was bad. I had no choice but to schedule my work and make a reservation at 10 am on weekdays. I arrived at 9:55 on the day, but the front desk was unmanned. Nobody came after 10:05, and after 10:10, I was finally taken to the room, and then I waited for more and the person in charge finally came after 10:15. The person in charge began the explanation with a light word, "I'm sorry." Very bad impression. I inadvertently looked at the person in charge of the design. What do you think the customer's time is? I was thirsty because I went out in the hot weather, but I didn't seem to serve a cup of tea, so I couldn't stand it and asked, "Would you like me to have a cup of water?" A casual response. In addition, it was an hour frame, but another employee came to urge the end 10 minutes before the scheduled end. Although it was delayed for more than 15 minutes from the start, it was an impossible response, but I was quiet because I thought that there was no real benefit even if I complained. As for the quality of initial sales, I can only think that they are licking customers at the lowest level. The essential experience facilities are as expected without any major surprises. Soundproofing performance is also halfway compared to the soundproof room of YAMA ● A. YAMA ● A is even more expensive, but it's almost like a lord's business, probably because there are no competing companies in the price range developed by Daiken. At a later date, I reluctantly contracted for the company's premium soundproof room due to budget constraints. It was handed over in February of this year, but when I was in the soundproof room with my daughter in August, I witnessed a large cockroach invading through the exhaust duct. When I consulted with the company's support center about countermeasures, "I want the contractor to inspect the duct. It cannot be said that insects will not enter even if the ventilation is turned on. Insect repellent nets attached to the external intake and exhaust duct hood No parts have been set. If you want to attach an insect repellent net, please buy a net yourself at a home improvement store and attach it. We cannot help you. " We can't help! ?? It's like a comment about another company's product. Anyway, there was an air here that I was trying to throw the whole thing and finish it quickly. There is no meaning of the support window. After selling equipment for around 2 million yen, I was already at the limit of my patience due to dissatisfaction from the sales stage. Pay close attention to the person in charge, report to the boss and ask him to change the person in charge, but no reply after 2 days. It is unavoidable to purchase insect repellent materials at home improvement stores. Three days later, another person in charge finally contacted me and answered, "There is an insect net. I apologize for the inconvenience caused by the unclear explanation. This matter has been reported to my boss." In response, he said, "It's not unclear, it's inaccurate. I was told that I didn't have something, and I bought some parts at the home improvement store. I want you to report to your boss that you tried to finish it properly with a sloppy response." I replied and asked for the insect repellent net to be delivered as soon as possible, but after that, there was no explanation or apology from my boss without any contact. Then, one week later, the insect repellent net was delivered to the contractor without any contact. Please note that the soundproof room of DAIKEN has cockroaches from the outside in the standard specifications. The arrogant constitution of this company is deep-rooted. I think it is the worst company that has no responsibility or pride in its products. I strongly regret buying the products of this company.