Subaru - Kawasaki

I bought a used car. I had a lot of time to see the real thing (3 hours!), So it was really good. It was the first time I bought a car in Japan, so I didn't understand each, but he responded and explained very carefully. There was no “brute force” attitude in the transaction process, and it was the best response.

If possible, don't add ☆ 1. I encountered a rear-end collision and went to get a repair quote, but no one came out when I got to the store or when I got home. The store is not crowded. Drinks etc. were appreciated in the store, but when the estimate paper was handed over, it was just said, `` I think that it will be replaced for the time being because it is a rear-end collision '', `` The back is also a scarf that was damaged this time When asked, "Is it included in the estimate?" In the first place, it is an estimate for repair, so it is best to go to the current car, explain it and check it while looking at the estimate. I put up with it. If you don't say anything here, it will end with a quick explanation of about a minute. I do not recommend this store. The sales person here is not "~" but "I think". That's all about anxiety. It ’s the worst to say the least.

The store is large and clean I thought it was a lively store A lot of wonderful cars lined up The good waiting time was all-you-can-drink with free drinks

I think the customer service inside the store is very pleasant. There is a comfortable and reassuring feeling that you will respond in a polite and kind manner. The car is also very comfortable to ride, so I'm glad that we have a connection as a store that will be indebted for a long time.

I sometimes visit as a Subaru car owner. I like the shape of the spoon that comes with the coffee that is served during the waiting period. The handle side is a wrench (also called a spanner) ★ This is ... Po, Pochii ... maid in japan.

It is a store with a rather unusual policy that does not accept responsibility for scratches on the car after purchase and abuses it for an hour with a loud phone call. The Forester XT was certified and used at the Shin-Yurigaoka store, and finally delivered by remote transportation at Saitama Subaru after "maintenance" in January and a half. At the time of delivery, there were more strange scratches that were not listed on the evaluation report, so if you ask Mr. Subaru Saitama to see it as it is on the day of delivery, it will be judged that painting is required. I suspected that it was a transport injury, so I asked the Shin-Yurigaoka store to repair it, and I cursed it endlessly on my own responsibility. Mr. Subaru Saitama, who saw the wound, also received a phone call to curse him to cancel the judgment. It's amazing not to hear about the same Subaru affiliated stores that cooperated with remote delivery. When I got it on behalf of the store manager, I continued to interrupt the words without listening to this explanation and continued to talk endlessly for an hour with a stupid attitude. The phrase "We have zero accidents during transportation or storage in the past!", A physically impossible claim. It may be the policy of Kanagawa Subaru as a whole, but in short, it seems that the store is responsible for all accidents during storage and delivery. The maintenance is also inadequate, and the interior lights are stuck in. Cleaning looks polite, but it is dangerous to get on and off because the steps are slippery due to too much silicone spray. Since it is a systematic action that is in line with the store manager and below, I can not expect a policy change, and I think that I will probably have to take some kind of public response, but why is it overwhelmingly expensive certified used car? Do I have to do it? .. .. Again, everyone has a terrible rating, but I should have looked at the reviews before choosing a store to buy. 5/16 postscript When I started repairing, the back hatch damper was also broken. Since it is damaged with a strange noise that can be noticed by opening and closing, it is probably shipped without opening and closing and operation check, let alone maintenance. 5/16 postscript 2 Both the store manager and the person in charge just shouted out and couldn't talk about it, so I said that I would suddenly pay the repair fee if I set up legal affairs and proceeded quietly. I don't know if I will really pay it, but it seems that he was yelling at me, knowing that he would lose the damage if he fought. 5/30 postscript 3 It turned out that the ETC was on and off while driving due to the failure of the high speed gate. This is amazing because the ETC setting fee is taken separately. It really feels like I'm handing it over after warehousing without any maintenance. 6/17 postscript 4 I decided to sell it because the troubles continued. When I sent it for a trade-in inspection, the back hatch was also distorted, and it was treated as a minor accident car at half price. Didn't you buy and sell your acquaintance's car with the knowledge of the accident? Comment with. I'm so tired.

I have tried the new BRZ. The 2.4-liter boxer engine also had a good boost with the feeling that the rigidity was significantly improved compared to the previous model.

I bought a used car here, but I really regret it. At the time of delivery, there was no problem with the battery, and it was explained that it was as good as new, but in reality it was delivered with an old battery that was 3 years old loaded. Sure enough, the battery was found to be abnormal during the next year's inspection, and I had to replace it, which was a waste of money. I explained the situation from here and asked for a response, but it did not talk at all. Please do not trust the words of the clerk here. I think it's here to see idiots as much as you trust.