Softbank Musashishinjo [ Wye Mobile Agency ] - Kawasaki
3.8/5
★
に基づく 8 レビュー
Contact Softbank Musashishinjo [ Wye Mobile Agency ]
| 住所 ： | 岡田ビル １階２階 3 Chome-1-14 Shinjo, Nakahara Ward, Kawasaki, Kanagawa 211-0044, Japan |
| 電話 ： | 📞 +878 |
| Postal code : | 211-0044 |
| Webサイト ： | https://www.softbank.jp/shop/search/detail/T2D1/%3Futm_medium%3Dorganic%26utm_source%3DGMB%26utm_campaign%3Dgmb-sb-website-cpp%26adid%3DSBSOBS_GM_02%26routeKbn%3DGM_02 |
| カテゴリ： |
携帯電話店
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日
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日々感謝 on Google
★ ★ ★ ★ ★ スマホケースが欲しくて入店。店員全員接客中だからしょうがないな混んでるし。と商品見たりうろうろして待つ。
店員何人か行き来するがみんな素通り。いっしゃいませも少々お待ちくださいもない。
とりあえず待つが、誰も声かけなし。我慢できずレジに移動した店員にここでつったってればいいの？と聞くと今混んでるんでぇ?ってそりゃ見りゃわかる！それなりの案内あるだろ？
そして奥から休憩開け？の男の店員出てくるが対応なし。
接客終えた女店員が来て在庫見てきます！と言って戻ってこない。男の店員は棒立ちのまま。
ダルっと思い、ないならいいです。と伝えて退店。当然ありがとうございましたはなし。
昔は良かったけど、久々に行ったら酷くなってた。混んでて忙しいのはわかるが大変不快な気持ちになりました。
 I entered the store because I wanted a smartphone case. All the staff are serving customers, so it's unavoidably crowded. I look at the product and hang around and wait.
Some clerk go back and forth, but they all pass by. Please don't wait for a while.
I wait for the time being, but no one speaks to me. Should I go to the clerk who couldn't stand it and moved to the cash register? It's crowded now ? If you look at it, you'll understand! Is there some guidance?
And open a break from the back? A male clerk comes out, but there is no response.
A female clerk who has finished serving customers will come and check the inventory! I will not come back. The male clerk remains standing.
I think it's dull, and it's okay if it doesn't exist. And left the store. Of course thank you.
It used to be good, but when I went there after a long time, it got worse. I know it's crowded and busy, but it made me feel very uncomfortable.
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清
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清田航 on Google
★ ★ ★ ★ ★ 予約必須だが 待ち時間は殆ど無く スムーズに案内された
Reservation is required, but there is almost no waiting time, and the guide was smooth.
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野
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野津恵一 on Google
★ ★ ★ ★ ★ とっても対応が丁寧でした。自宅からも近いのでコロナ禍では電車に乗らずに訪問出来るので助かります。
2月27日に別件で相談に行ったら
店舗内がリニューアルされて
カウンター席から
商談ブースになっていました。
また、アクリル板もきちんと設置されてました。
The correspondence was very polite. It's close to my house, so it's helpful to be able to visit Corona without getting on the train.
If you go to another consultation on February 27th
The inside of the store has been renewed
From the counter seat
It was a business talk booth.
Also, the acrylic board was installed properly.
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齋
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齋藤久美子 on Google
★ ★ ★ ★ ★ とても親切丁寧なスタッフさんばかりで、とても良かった。ラインミュージックが6ヶ月間無料サービスが嬉しかった。
All the staff were very kind and polite, and it was very good. I was happy that Line Music was free for 6 months.
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稲
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稲垣佳子 on Google
★ ★ ★ ★ ★ 初めてスマホにしました。すごく丁寧に接客してもらい安心して契約できました。スマホ教室もあるのでオススメです。
I made it to my smartphone for the first time. I was able to sign a contract with peace of mind because I was able to serve customers very carefully. There is also a smartphone classroom, so it is recommended.
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ス
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スノウホイップ on Google
★ ★ ★ ★ ★ Pixel 6 Proとその他スマホ1件とホームルータ他者から乗り換えでこちらのお店で利用しました。
どんな小さな質問でも丁寧で分かりやすく説明して、機械に苦手でも理解して、利用出来ると思いました。
土日祝にご来店した方がプラン等でいい事ありますのでおすすめです。
I used it at this shop by switching from Pixel 6 Pro, one other smartphone and another home router.
I thought that I could explain any small question politely and easily, understand it even if I am not good at machines, and use it.
It is recommended that you come to the store on Saturdays, Sundays, and holidays because there are things such as plans.
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中
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中村洸平 on Google
★ ★ ★ ★ ★ 昔契約したルーターの解約で利用しました。
丁寧な対応をしてくれる方で、
解除料の説明や金額を減らす方法も案内してくれました。
結局そのまま解約したのですが
とても好印象でした。
I used it to cancel the router I had a contract with in the past.
A person who responds politely
He also explained the cancellation fee and showed me how to reduce the amount.
I ended up canceling the contract as it was
It was a very good impression.
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神
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神崎しずね on Google
★ ★ ★ ★ ★ 外国籍の親類の代理で彼名義の携帯の解約に行ったのだが、事前にカスタマーセンタに何度も問い合わせ、店側にも事前に事情を相談した上で指定された書類を全て揃えて出向いたにも関わらず、別の書類が必要だ、用意が出来ないなら解約も機種変更も出来ないの一点張り。結局解約は出来なかった。
そもそも、事前に来店理由を伝えてあったにもかかわらず何回も用件を尋ねてくる、特殊な事例だと分かりきっているのに不慣れな若い店員を差し向けて無駄に時間を取る、身分証明書の確認を1回で済ませず何回も出させるなど、接客の面から見てもおかしいことだらけで全く話にならない。
顧客流出を避けたがるソフトバンクという会社のセコいやり口にもほとほと呆れたが、この店の対応はそれに輪をかけて最低最悪だった。
本来であれば星1つどころかマイナスを付けたいくらいだが、家族全員分の名義の携帯すべてを解約する決意を固めるきっかけになったことにだけは感謝したい。
I went to cancel the mobile phone in his name on behalf of a relative of a foreign nationality, but I contacted the customer center many times in advance, consulted with the store in advance, and went out with all the specified documents. Despite this, another document is required, and if you can't prepare it, you can't cancel or change the model. After all, I couldn't cancel.
In the first place, even though I had told the reason for coming to the store in advance, I asked for business many times, and I sent a young clerk who was unfamiliar with knowing that it was a special case and wasted time. From the perspective of customer service, there are many strange things, such as having to check the ID card many times instead of just once, so it's not a story at all.
I was a little surprised at the sequel of a company called Softbank, which wanted to avoid the outflow of customers, but the response of this store was the worst.
Originally, I would like to add a minus instead of one star, but I would like to thank only for the opportunity to solidify the decision to cancel all mobile phones in the name of the whole family.
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