モバイルステーション大阪店

I had them buy it at the price I confirmed on the phone. It was good because the price was higher than other companies even without accessories.

Buy online from a convenience store at night I shipped it, but the reception was the next day It was reduced by 2,000 yen. ↑ It was also the word of mouth of other people. I bought it unopened Because the shrink was torn by 1 cm As a result, the amount was reduced by 5,000 yen. Even if it was torn by 1 cm Even though it is unopened by any means, it is reduced I don't understand what it means to be There was no description on HP. Purchased in Sapporo and Akihabara in the past I was asked to do this, but this is There wasn't. Because it's about the amount of money The details of the assessment should be described. Even if you inquire it Only apologize for that. An apology that costs less than 1 yen I'm not asking. The contents of the HP should be corrected as soon as possible.

If you are thinking about applying for online purchase, be careful about the latest model, new, unused, unopened (model whose price fluctuates in one day). There was a difference of 2000 yen from the amount seen on the store's homepage on Tuesday from the assessed amount made on Monday when it arrived on Tuesday. Of course, it arrived on Tuesday, so I was told that I could get the assessed amount on Tuesday. To be honest, I didn't mention it, and I was surprised because it was the first time for such a store. People who sell at stores may be good, but those who are thinking about online application should think about it when selling. To be honest, I regret that I should have sold it on Dragon Mobile.

Those who want to sell at a high price should not bring unopened items to this store. Peel off the film of the outer box wrapping (plastic packaging) of the unopened item without permission. This behavior is considered to be a problem of the store (group) where the clerk is not well educated about the assessment method. Correspondence that the answer of the store does not get hungry. For the act of opening the unopened item without confirmation, "Sorry, we will not open it intentionally because the unopened item is more valuable. This product is judged by the assessor as an opened item. I checked the contents for the assessment of the opened item. " I suspected a mistake in the store's assessment operation (individually judging unopened items as opened items), but all of them were neglected, and not only the time but also the value of the product was reduced. A series of exchanges are recorded. The following is an excerpt of the circumstances. The other day, I brought in multiple unopened smartphones with the intention of purchasing them, but the assessment result was that they were treated as opened items. When asked why, "one of the sides was torn" and "the film was a little floating". (Oral and vague explanation without bringing the assessed product) When I apply to cancel the purchase and have it returned, there is no film in the outer box. When I asked the clerk, he said, "I threw it away because it was sick. I'll bring it if I have one." (Why throw away people's things without permission? I felt that there was some mistake on the part of the clerk at the time of assessment and there was a reason why I could not show it.) When I was suspicious and asked to return the film, I was given the opened film by cutting the side of the wrapping with something like a cutter. Not opened from the adhesive part of the wrapping. Of course, it does not return to the state it was in when it was brought in (the outer box was covered with film). (It's not torn, and I'm suspicious that I brought another film.) Regarding a series of actions in which a product is damaged without permission, the answer as a store is the operation at the time of assessment, and the judgment criteria are left to the judgment of the individual clerk, and the store does not take responsibility for the sloppy management method. ・ I made an assessment based on "what kind of injury there is and why the customer's product cannot be restored (opened with something like a cutter)". ・ Clerk "Do not use a cutter because the product will be scratched at the time of assessment." ・ I said, "Even so, the returned wrapping is cut off on both sides. What was the original condition and where did the clerk open it?" ・ Clerk "I don't know because it is assessed by assembly line" ・ I said, "When the original film is covered and cannot be restored to its original state, the value of the product has been reduced and it has been damaged." ・ Clerk "I don't know how it was now." ・ I "That's because the store doesn't check before opening." ・ Clerk "Yes, I'm sorry" ・ I said, "I'm checking the details of what I'm saying and the condition of the returned product because there is no tsuji, but I haven't received any convincing answer." ・ Clerk "We will not open the unopened item because the unopened item is more valuable and we will not open it intentionally. We apologize for not confirming it before opening, but the opened item is It is necessary to open the inside and check for assessment. I would like you to return it to the original state, but now that it is not what the original state was, I will return it in this state It will be. " At this point, I decided that I would never admit even if there was a mistake on the part of the store, so I gave up. The store apologizes for not verifying the identity before opening, but does not admit that it was an unopened item, and there is no problem with opening the opened item. However, I do not know the criteria for judging opened items because the store does not manage the assessment act by individual judgment. The store side wanted to admit the mistakes of the clerk, so all the important points were "I don't know" and the transaction result was very disappointing.