江戸川区社会福祉協議会

I don't want to have a single star. We are aware that we are busy with the current corona sickness, but there are women who put their mistakes on the shelves and treat them as shallow human beings. Due to the influence of Corona, my income has decreased and I have children, so I can't go any further, and when I finally tried to consult about welfare, I'm happy to say that it's welfare! I was told the phone number of the person in charge with a popping voice ... What kind of education are you doing? It was only unpleasant. In the first place, I should be consulting about welfare, but ... I understand that it is troublesome, and what about as a person? There may be no one who officially makes a complaint because it is quite troublesome to make a complaint to the Council of Social Welfare, but it is better to remember that there is a word of mouth.

Poor for those who live in Edogawa Ward It is a welfare council that does not snuggle up, does not listen, and has an arrogant attitude. The worst evaluation in the neighborhood is also convincing. If it's related to welfare, I don't think it's such a strict problem ... At the Edogawa Ward Welfare Council, you should stop. It should be the last fort of those who were exhausted by the corona disaster And you don't get the money for the time being, you "borrow" Even though I am in a position of being mentally fragile, The response here will add to the challenge. However, those who are in trouble are exercising their rights, I don't think I'm in a weak position, I think I'm talking to a machine Please respond. The Edogawa Ward Welfare Council, including those who are answering the phone, I think I'm thinking of lending money to the poor. You think you are in a good position. Please do not give up and get over the Edogawa Ward Welfare Council and Corona

It is very helpful to protect our lives and make various efforts!

I just talked to a person named T and was hung up saying, "It's a hindrance to my work. I don't want to talk to you. Good!" It's a real story. The story doesn't fit at all. It says, "I don't feel like talking to people," but that's true. Where should I go ...

I received a special loan, but suddenly I received an invoice of hundreds of thousands of yen. I wonder if this will be redeemed from next year I don't understand at all even if I hear it If you can't answer on the phone, then where do you ask, they won't answer anything

worst. Normally, it is not worth adding a star. It makes the other party foolish and intimidating and one-sided, and makes the worst response that combines the bad parts of both the private sector and the government office. Since the guidance is sloppy, it is strongly recommended to record "everything from the other party's name to the content of the statement" by memo / recording when using this facility! !! I consulted on the comprehensive support fund (extension) for corona conversion, and I had trouble due to the difference in the interpretation of the explanation, but I felt very uncomfortable at that time. At least the level of staff in answering telephone calls is the lowest, even in the responsible class, inferior to new graduates and new employees who have no social experience. [The following is the content] ・ It is rude and high-pressure to speak in a way that even the staff is in a bad mood. (Female staff, N) ・ I don't seem to be afraid when I ask the user about it, and I don't think there is even a concept of etiquette or honorifics in the first place. (Male staff / A) (The following are all [self-proclaimed] responsible persons) ・ A call back in the name of an apology without understanding the content and situation of the complaint. ・ Speak one-sidedly words that do not convey the feeling of apology and try to hang up. -Justify the inadequacy of their telephone response. (The nuance that we are doing our best) ・ Force the other party to unilaterally convince you of any inconvenience that has occurred. ・ Because I have worked for many years and have a long history of answering phone calls, I am proud of mystery even though I have not even been able to speak politely. ・ Despite the alternative, it takes more than an hour to propose it. I don't understand why the government has to be treated like this when trying to use what it has set up to support the needy in corona. It seems to be only a group of inferior and inferior races who are entrusted with public things and mistakenly think that they are great. * I visited later to correct the procedure, but the response at that time was also the worst. (The corresponding person is the above [self-proclaimed] responsible person) ・ It is said that the entry field of the submitted documents was marked in advance, but there is an omission in the mark. ・ I didn't fill in because there was no mark, but I take a disdainful attitude such as "Why don't you fill in here?" ・ I checked why the mark was not attached, but there was no response.

A stunning response I get back in trouble that I can't think of applying for a loan or something. Since I have a disability, when I use the national system, the contact person always says "to the nearest social welfare council". When I call at that time, I always feel like "I can't do it, I'm sorry" I am surrounded by sadness, helplessness, and despair where nothing can be understood. With the name "social welfare", I thought I should inadvertently rely on it, or ask for it. The social welfare council also has a loan business, and I wonder if it is unavoidable that the evaluation will be low. Even if you read the reviews of Koto Ward, Minato Ward, Shinagawa Ward, Ichikawa City, Urayasu City, etc., the contents of other social welfare councils are "thank you" and "correspondence is too divine", but only Edogawa Ward Social Welfare Council stands out. I get the feeling that I am dealing with something unusual. On the contrary, I'm not the only one who feels that way, so I'm grateful. I don't feel like talking to people. Even if it is a loan, the purpose and conditions of a regular loan and a special loan are completely different. Knowledge is completely different depending on the person who answers by phone. Even if you send a document, the person who receives it may have its own interpretation. Even if you have a conversation, it's a story of 1 + 1 = 2, What the user thinks "should be 2" Here, it feels like 1 + 1 = "5" or "13" depending on the person in charge. Even if you say "It's 2", the people here "It's 2 in you and we're 13. We follow that standard." It's just such a story. It can't be helped, so check with the Ministry of Health, Labor and Welfare "The Ministry of Health, Labor and Welfare probably says 2," but "that's what the Ministry of Health, Labor and Welfare is wrong." Unthinkable. Everything is in this condition at one time. I feel happy when the user refuses to do what he wants. The Edogawa Ward Council of Social Welfare has absolutely no awareness of "I'm sorry I couldn't help you." Only that can be affirmed. Even if I consult or confirm by phone, the feeling of despair after hanging up is terrible. No matter what or how much correct facts you tell, this person will not be able to tell.

I saw the news. It seems that you have lost 17 application documents for the special loan for living welfare funds. I can't trust an organization that handles such personal information in a sloppy manner. I can understand that the word of mouth is full of one star.