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The attitude of the middle-aged store manager is not suitable for customer business, probably because of his work popularity. When I went to repair before, if there was a customer waiting in front of the store, I wouldn't give any information even though I was aware of it. Moreover, it was the time to talk about the wasteful talk with the previous customer. I waited for about 20 minutes and said nothing even when it was finally my turn. Really the worst impression.

From the conclusion, it has no utility value. I used to use it with my family. However, I switched to a major chain nearby. Reasons include changing customer service depending on the price and looking down on customers. I was made to feel uncomfortable every time after using it, so I came to the evaluation that I do not want to use it again.

I don't feel rowing even when I step on the pedals, so I visited the store for the first time. I was told "I can't do it without deposit", so I said "I'm not in a hurry. It doesn't matter if it takes a couple of days." I was asked to write my name and phone number, so I offered it. I wrote it on the drawing board, put a bicycle in front of the store, and left the place. After a while, I thought, "If you replace the saddle with the front car, ask how much you want to do it." I returned to it about 20 minutes later. Then, my bicycle was placed in front of the store as it was, and my name and mobile number I wrote down were leaning against the drawing board in the basket in front of the bicycle, and people walking on the street could see my personal information. Was ready The store manager was talking to other customers in the store. I immediately filled in my mobile number and wrote my landline number. The customer noticed me and the store manager came out. After asking the price of the saddle and the front car, I asked, "This is the front car that leans against me like this, and my personal name and mobile number are completely visible to the people on the street. So I said, "Oh, yes." and received the drawing board. (At this time, there were no words such as "Sorry.") It is possible that someone forgot my personal information during the 20 minutes that the drawing board was left alone, so I called the nearest police box over the telephone. The police asked me where the store was, so I told him. The police say, "Originally, the store side protects personal information, but it can not be said to be appropriate. If it is a chain store, I can complain to the main store, but when it comes to personal business, I will It's just an exchange. You have to get the evidence and consult with the consumer center. It's not until the incident happens that the police come into play." I was worried about whether it would be searched on FB, etc. The next day, I called the manager to cancel the request. Then he said, "I've fixed it. If it's too noisy, please come and pick up a bicycle with Sassa! It's 1580 yen!" Immediately I went to pick up my bicycle and said, "I'm sorry about the fact that yesterday, today and my personal information was completely visible!" ? "I'm sorry. I'm sorry. You can take it as it is." "Remember what I said to you on the phone just before? "I'm so noisy, if you come to Sassa to get it," I just pointed out what it had done to begin with. It is. The store manager said, "To say that there is no gold ring edge." (I don't know what's wrong with that.) Finally, the store manager said, "I've fixed it." Normally, we would protect the customer's personal information, apologize if there was a failure, correct the rant, and pay the money. I don't know how hard I was when I consulted with the police. When visiting the store, we will communicate with the store manager alone, so it is recommended that you record conversations and phone calls and leave evidence as per the police's advice. After that, at a major chain store nearby, I comfortably exchanged the saddle and the front basket.

When I asked for the repair, I thought that the explanation of the breakdown was bad or that the stupid thing was not a customer business. If you don't know, as a bicycle shop professional, you just have to ask an amateur customer to understand the breakdown. I don't use it anymore, but I have to go through the street in front of my store, which makes me feel bad each time.

The store manager's attitude is extremely bad, so be careful. If you are making money by repairing so-called high-end bicycles, or if you are repairing ordinary Charinco, you will be blatantly angry or take any attitude. I'm sorry, but my arms are not big. My bike was completely broken two months later by this great shopkeeper. I usually go to complaints, but I don't want to talk to the owner again, so I got tired and bought a new bike. It ’s really annoying, but it ’s even more unpleasant, so I do n’t want to go there again.

The manager, who has a good work ethic and has a good skill, will maintain everything from electric bikes to road bikes. The interior of the store is small but the parts are carefully selected. It's super convenient because you can order items that aren't available at the store and LINE will notify you as soon as they arrive. Pay with cash and pay with PAYPAY

I asked you to repair your bicycle. As others have said, he is certainly unfriendly, and it seems that he looks down on what he says. I'm not a real racer, and I'm a user who hasn't even reached my hobby. Naturally, management is also sweet. I don't know if it was a customer service in light of that. And I don't know if I'm good at it. I'm an amateur. However, after the repair was completed, the bicycle was clean in every corner, and I strongly felt the compassion for the bicycle, not just the repair. That's all, but I can rest assured that the repairs were done perfectly. And I felt like I was told to treat my bicycle more carefully. Lol My job is also a technical job. And not only technology but also customer service is required. I always wonder how easy it would be if I could pursue only technology. So I even felt envious of the store owner's response. Isn't it natural in a sense, which is rare in this era? I was so busy with work and family that I didn't go touring at the end when I was a student, but when I had time, I wanted to go running again. If you care about your bicycle, I think it's a very good shop where you can leave it to us with even more peace of mind. Also, the repair of the flat tire was overhauled as a result, but it was cheaper than I expected. Lol It may not be suitable for those who seek customer service. Or rather, why not give a low rating to technical staff if they are not serving customers?

It wasn't something I bought at the store, but he went on a business trip to my house to work on it. I'd like to ask a reliable person for adjustment and processing, so I'm grateful to have you come.