Lexus Otsu - Otsu

We rushed into the store just before closing but it was a great customer service. I did not give up any unpleasant feelings, but did not feel it, and responded to me smoothly. It was really saved. Thank you. A shop that makes you want to use it again.

A female employee was lying waiting for the bus. I bought a Lexus at another place last year and moved, but I decided not to go here.

When I first went to see a car in Lexus I really feel like a Lexus Received hospitality and customer service I want you to cherish this service and not lose it!

I went to get a quote for Lexus UX. As expected, it was only a store that handles luxury cars under the Toyota brand, and the inside of the store and the service were quite good. Speaking of force, I was sometimes talked to from the top when I saw the customer, so I wonder what that is.

Renewed and has a high-class Japanese taste It's a true sense

First visit, No. 1 in Yappa domestic production I want this ?

I received it the other day. Despite the diving situation Thank you for your polite response. Also, I would like to keep in touch with you next time. It was a very nice shop that I could think of. So I really want to thank you I was allowed to write it. thank you very much. I'm embarrassed, so the name and date and time are Please let me lie down. We look forward to working with you in the future.

I think that the atmosphere of the store and the attitude of customer service are suitable for a brand that handles luxury cars. I bought a new car and the experience I got from it was special. In the future, as the manufacturing industry is shifting from things to things, we believe that it meets the standards required for luxury brands as a service design that is conscious of improving CX. However, while the service design was solid, operational vulnerabilities were very noticeable. I didn't feel any dissatisfaction during the negotiations, but the sales consultant's response in the contract-delivery process was just to divert what the stakeholders were saying, and I received a suggestion that this could be done. For the first time, it was a response that moved to adjustment. Also, when the car was delivered, I received a thank-you letter from all the store staff, but the address was incorrect and I apologized after pointing out the mistake, but I could not get the corrected one. It's not that I really wanted the letter, but I was a little disappointed. I didn't give it a perfect score because I noticed cracks and vulnerabilities in the operation design at a level that I couldn't write here. In addition, I left a star in the hope that I will have an experience that will overturn the current evaluation in the future car life. I wrote only things that are not very good, but if the sales consultant in charge goes a little deeper and makes a suggestion, he will try to move according to that, or visit his home many times to provide various support. He did it. Also, the car body and the services that accompany it are wonderful. Although it is a high-priced product, I think it is clear from the public evaluation that it is not only a product that is not a high-priced product in total due to the level of service in terms of software as well as hardware. I will.