Kumagayageka Clinic - Kumagaya

When I went to see the doctor in the morning, I was told to come again at 14:00, when I went to 14:00, I had to wait for two and a half hours, and when I confirmed it, I was told that it would take another hour, so I came back without seeing. It seems that it was postponed because reservations are prioritized I'm sorry I didn't confirm it, but if you explain it well at the reception, I'll make a reservation at a later date. The nurse apologized many times, but the receptionist was too terrible. During the two and a half hour waiting time, three people were complaining to the nurse about the waiting time, and I saw that it was not very popular. In the end I thought it would be I will not use this hospital in the future First of all, improvement should be done from the reception education

The other day I was struck by a severe abdominal pain and called an ambulance. It was nighttime and I thought it would take some time to decide which hospital to transport to, but I decided to go to Kumagaya Surgical Hospital unexpectedly early. And thanks to the doctors, nurses, and caregivers who work at night, I am grateful that the examinations were carried out smoothly. However, in the morning, a gastrocamera examination was suddenly performed, and the nurse brought the consent form and said, "Sign it with a slap," while grinning, and soon after reading it. I'm sorry that I signed it too ... After the test, my stomach became inflamed, and in severe pain, my doctor in charge of internal medicine (I met for the first time at this time) appeared and said, "You are highly suspected of having diabetes." The number here and this number are abnormal. I fasted today and only drip. … It was only a couple of minutes. After that, the pharmacist brought me a medicine, which was taken with a hungry stomach (strong among stomach medicines, of course, after meals). Sure enough, the severe stomach pain did not go away and I had a fever. And insulin injection without any explanation. At that time, I had a fever and asked the nurse, "What kind of treatment is it? Please call my doctor in charge of internal medicine. ”However, the doctor in charge did not come, and at the end, even if I ring the nurse call, I completely ignore it. I don't really ask how to treat this, and it's not normal to know the nurse call and cut it. The nurse here (day shifter). Moreover, the chemicals in the drip bag are empty. I thought it was useless just to wait, so I pulled out the IV tube myself. After that, my anger did not subside, so I called the female doctor in charge of internal medicine and talked to her ... The female doctor in charge of internal medicine said, "I gave a firm explanation." I was already amazed, had a severe stomach pain, and in the evening, I was mentally involved and said, "Please change the hospital." However, when I was persuaded by my father and regretted that I was not very popular, I thanked the nurse and said, "The transfer procedure has already been completed. I was discharged from the hospital in the form of being expelled without just one Hitachi. What's more, the female doctor wrote a letter of introduction to the town doctor, not a transfer notice. In other words, I had to be hospitalized because of diabetes, and the severe pain in my stomach hadn't subsided. … The wonderful response of the night emergency staff and the difference in the response of the day workers including the female doctor in internal medicine… I thought it was a different hospital. I will keep a history here in case I see a sudden physical abnormality.

Visit the hospital every 2 to 3 months for regular health checkups. Outpatient reception can be completed smoothly just by loading the medical examination card into the machine. Medical examinations and treatments by medical personnel are also quick and easy. Even when my left thumb had tendonitis, my internal medicine immediately contacted the surgery and I was able to see him. There are two affiliated pharmacies. The parking lot has been improved to make it easier to use. Doctors, nurses and reception staff are all very kind and polite. The sphygmomanometer that was previously prepared in the blood collection room has disappeared. You can use the blood pressure monitor in the lobby to measure it yourself, but since you are at the hospital, please ask the staff to measure it. I would like you to promptly re-equip the blood pressure monitor in the blood collection room. The accounting system has become a machine settlement using an automatic settlement machine. That's fine, but since there is only one important checkout machine, people in line for accounting have started to line up. Since it is a hospital, many people get stuck because they don't know how to use it. There is a person in charge, but I can't deny the sluggishness, so I'd like you to add about 3 checkout machines.

The female receptionist does not respond well. I understand that I am busy because I also accept coronavirus vaccines, but there are many times when there are no staff at the reception. I won't come even if I call you. I was told that it would be okay to listen back to the inaudible story, and when I was waiting at the place where I was told to wait, another staff member told me that this is a waiting place for vaccinations, so wait over there. It was terrible to go back and forth. However, the doctor looked very kindly and carefully, so I gave him 2 stars in that respect, but I didn't think it was very good.

It was the worst hospital in my life. Being a Benpi, it was so painful that I went to the hospital by ambulance. I don't know if I think I'm a foreigner, but my teacher told me that it was a waste to get on the ambulance and that the ambulance was a nuisance. Also, the nurse told me that I got on because I didn't know the hospital. It was very painful and my heart was broken. Tears did not stop. I wonder if I should get on a Japanese ambulance before I die. .. ..

I was sick on a holiday, and when I inquired about a place where I was undergoing a holiday examination, I was informed. The response of the nurse who responded to the phone was terrible. Since it is this time of the year, it is unavoidable to consider the possibility of corona, but I felt that it would be okay to listen to the patient's story with a single point because the doctor will judge the symptoms.

Before the outbreak of Covid-19, I was taken care of by using night medical care for influenza. However, the telephone answering nurse at that time asked how many hours had passed since the fever of 38 degrees, and the ladle ruler had to pass 8 hours or more. The response mode that I didn't want you to come to was terrible at full throttle, so I went into anger mode even though it was painful due to fever. After all, I had a forced medical examination and the test result was influenza, but it was really the worst at that time.

Certainly there were people who responded to the situation when I made an appointment for the first visit over the phone. We do not deny that the quality varies from day to day. However, when I visited the clinic today, the receptionist and the nurses were all very responsive and smooth. From the scene I saw, I could see the impression that the patient did not look at the notes, suddenly looked into the examination room and urged him to see the doctor quickly, and took time and effort. I think that he is doing well, even though there are some people who get frustrated and hit. The doctor in charge and the nurse who assisted me were very relieved. Conversation is minimal, but necessary and sufficient. There are many patients waiting, so it can't be helped. It was a hospital that I could recommend to other people.