三井住友銀行 吉祥寺支店

9/16/2019 The 47th Kichijoji Autumn Festival was held. A vibrant city of Kichijoji. Good morning. The 47th Kichijoji Autumn Festival is held. I visited the tavern. Together with the dad at the Musashino Central Rotary Club. It is in front of Sumitomo Mitsui Banking Corporation Kichijoji branch.

Even though it is a corona sickness, there are too few personalized staff alone. The waiting time was long. There are other staff members, but they are not able to cooperate.

There are many ATMs, so I do not line up much

At around 10:20 yesterday, I visited the Kichijoji store to pay an invoice to my husband, but the young woman at the window told me to lower my money at the ATM, so I dropped my money at the ATM I went back to the counter, but I didn't actually need any cash and wasted a lot of time. Then she picked up the number, waited for her turn, and was called by another woman at the teller's desk, and when she went, she heard that this was for whom and answered her husband, proving that she was his wife. I have said. The acquaintance says that if you only pay by ATM, you don't seem to need any proof, etc. If you are a foreigner, you are discrimination. Furthermore, if I wanted to pay an invoice, I was given a Japanese-only form to fill out the form and submit it, so I told you that I can not write kanji and asked for help, but at all Did not help. Later, she told me she could pay at an ATM in the bank, and when I went, another senior female staff member helped me, but she urged the young woman who first responded to help me. She was very rude to the senior staff, saying "Yada" and was uncomfortable. After that, the elderly staff spoke about the transfer fee pamphlet, but I couldn't understand it in Japanese, and I was sorry to waste my time. For example, if you have Japanese blind people, you help. While foreigners do not understand Japanese, they need the same help. This was the most discriminatory and offensive experience I've ever lived in Japan. With the number of foreigners increasing in the future, the response to foreigners should be further improved. Speak to foreigners more slowly and easily with simple words. It is formal, difficult language and cannot be understood if spoken quickly. In fact, it takes more than six years to learn kanji. Also, do not use rude words, such as "Yada", even before foreigners. I understand. Please consider and improve the response to foreigners once again.

[About exchange for 2000 yen bills] Correspondence before price revision around 2021/2 Since the money changer does not support 2,000 yen bills, they exchanged up to 50 coins in total at the counter, including 2,000 yen bills, for free. After the revision, the number of free cards was limited to 10, but designations including 2,000 yen bills were treated as denomination designations, and fees were always charged. At first, I said that it was free because it was free until February, but as if I suddenly returned my palm on the way, I said that even if I exchange less than 10 cards, there is a charge for exchange including 2,000 yen bills. I came. It is very distrustful to change the correspondence with the rolling. In the first place, the money changer does not support 2,000 yen bills, so should we exchange up to 10 cards, including 2,000 yen bills, for free, which can only be done at the counter? Since interest rates have become cheaper and I can no longer earn money, I am skeptical about the response of city banks, which only consider devouring profits with exchange fees.

There is a money changer, but it is highly likely that there are no new coins in it.

Not only did I have to wait a long time, but the woman in charge of the entrance was very rude. I don't want you to take it for granted that you have to wait for more than an hour even though it is a procedure that can only be done at the counter. If there are three employees at the entrance, I would like them to go inside and judge as soon as possible.

Until now, I was able to carry out corporate procedures at the Mitaka branch, but suddenly it was changed to the Kichijoji branch, which was inconvenient. I had to wait for a long time because I was guided by two counters to complete the procedure for the same company. I was told to call and wait, but it was difficult to find a place to sit or stand out of the way because it was too narrow. If this happened, I would have used another bank as the main bank!