ハウスメイトショップ 神戸店 - Kobe

Disappointed ?

Slow response to equipment failures after moving in. Not complete after 2 months.

The response to the noise problem of the condominium after moving in is the lowest. It is almost round throw and there is no aftercare. You will be asked, "Please negotiate with the noise lord yourself" and "Call the police and see." If you move into a property managed by this company, you should personally ask the telephone numbers of all residents (at least left and right, up and down) immediately after moving in. This is because it is likely that you will negotiate with the original resident of the trouble on your own. I personally contacted the noise owner's family (because the person in charge of the management company told me to do so. Why does the management company exist ...) When the noise is annoying, every day Noise I ask the main person directly or contact them to be careful and stop the noise. After all, "Please be quiet" and "I'm sorry" are repeated, and there is no improvement in noise. If the management company is sloppy, the residents will be forced to bear the burden and have a hard time. Negotiations with the Noisy family have been going on for over a year now. Of course, you are completely responsible for the communication costs with the noise owner. I'm sure there are other good real estate agents. I hope you can meet a good real estate agent.

I used to see it on the internet and came to the store. At first I was worried that it was on the 6th floor of the building, but when I went and talked to it, I decided on the spot. At that time, I was worried about finding a room for the first time, but I am satisfied that I was able to resolve my anxiety. thank you for your help.

I don't think there is a problem with the system of the Housemate headquarters itself, but there is a problem with this store. Noise problem. It doesn't solve at all for more than half a year. Far from not responding no matter how many times I contacted and consulted, the person in charge at this store lied. When I inquired about one holiday, I was connected to the general call center because this store was closed, and when I consulted, the company's response record data said that the noise problem had already been dealt with. Even though it doesn't actually support anything. This is a false report. surprised. I was insanely apologized. (While telling us that we will post the noise alert notice and leaflet as soon as possible, we did not put it at all, but in the response record data of the company side, we posted the bulletin on the day after the telephone consultation and dealt with it. It was said that he had made a false report that it was done. After all, the bulletin board will not be distributed after 5 days, and by the way, the leaflet will not be distributed even after 3 weeks. I'm just saying that I'll do it soon, maybe just to keep it in the voice record of the company. ) It's impossible. It is a response that licked the renter. When I first consulted with him half a year ago, I got a good response over the phone, but in reality, I contacted him several times, and it was more than a week after the first call. This is the second time, so I think it's a loose response like this habitually. Moreover, after that, the bulletin board is removed without any notice as to whether or not it has been resolved. Why is there an intermediary store? I thought. Of course, the worst thing is noise, but I'm very disappointed with the actual response of this agency. I heard that the previous renter was evacuated in a year, isn't it because the agency didn't deal with the noise problem? I thought. When renting a property at this store, if a problem occurs, you need to be prepared to talk directly with the residents and sometimes call the police to deal with it, without expecting a common sense solution. It seems.