JR Tokai Tours

3.9/5 に基づく 8 レビュー

Contact JR Tokai Tours

住所 :

Marunouchi, Chiyoda City, 〒100-0005 Tokyo,Japan

電話 : 📞 +8
Webサイト : https://www.jrtours.co.jp/
カテゴリ:
街 : Tokyo

Marunouchi, Chiyoda City, 〒100-0005 Tokyo,Japan
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Paul van Dam on Google

Very friendly and welcoming place. I picked up my tour tickets and the English-speaking staff was happy to help me on the way. Thanks!
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Dongjing He on Google

Good price compared to regular Shingansen tickets, if you are willing to spend an hour more on the train. The staff was very friendly.
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Dan Jay on Google

When you get to Tokyo station follow the signs that say ‘yaesu north exit’ and this will take you to the JR Tokai tours shop. We got here around 2pm and there wasn’t a line.
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Natalia Chernenko on Google

Good way for foreigners who live in Japan to buy cheaper Shinkansen tickets. The service is not very fast, but if you are patient, you can get a good deal.
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Fernan on Google

I bought a 2-way ticket with Kodama service from Kyoto to Shin-yokohama. On the outward journey ticket, instead of Shin-yokohama as final destiny, it was written Tokyo. It was wether my mistake or from JR tours, but they ticket didn't go through the machine and the station staff didn't allow me to get out of there because "you have to go until the station you paid for because these tickets are strict". I could not believe what I was hearing. I explained the mistake and even showed the return ticket from shin-yokohama to Kyoto in order to proof that it was my desired destination since the beginning. I also talked to the station supervisor, who just repeated exactly the same thing that the first one. "You cannot get out here". Imagine the weird situation! My girlfriend, who I see once a month because I work in Kyoto, is in front of me, holding hands over the ticket barrier... It looked like a movie from the war with the "soldiers" watching so I don't escape. I know that the station staff is not at fault but JR tours and their nonsense rules. The only way they would allow me to get out at Shin-yokohama is by paying the full price of another ticket for the same price (12,680 yen). It is unacceptable and a proof of lacking common sense. Even if it's a mistake, what do they care if I get out on a previous station? What kind of crazy control is that? I would understand if I pay only until Nagoya and I get out at Shin-Yokohama, but stopping at a previous station? If you tell a taxi driver the destination, do they force you to stay in the taxi until you get there? Unbelievable. Finally I had to go until Tokyo station, get another ticket for 1,380 yen and go back to Shin-yokohama station, where I was 1 hour earlier. What a waste of time and energy. JR tours should reconsider his policy and change that stupid rule. They lost at least 2 customers.
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Chad D on Google

Great place to get discount train tickets and tour information. It is on the second floor if you are lost. The staff was helpful and understanding. The one thing that would be great is if you could electronically fill out and sign the forms or have self service kiosks. Great experience and prices.
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t w on Google

I went to buy a flex rail ticket as per their advertisement. The multiple staff had zero clue what this even was, and was trying to make me buy something completely different at a higher cost. After trying to ask multiple times about what I went there for, the staff kept insisting I could not do what I wanted. Once I got home, I looked up the pamphlet and realized they completely lied to me. It is such a Japanese thing to lie to customers when the staff has no clue about the products they are selling. Extremely disappointed with lack of knowledgeable staff.
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T Brown on Google

Great deals and English speaking staff were fantastic. A must for anyone trying to see as much as possible without the hassle of organising travel or if you arent proficient in Japanese. The tours include on-the-go information as well as options for an included traditional meal and plenty of photo opportunities.

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