Japan Post @Bunkyo Green Court - Bunkyo City

Canton

While some people are very kind and polite, the person at the counter has a high pride and does not admit any blame. I don't have a good impression of customer service. When I asked Mr. A at the counter to give me a cardboard box for Yu Packet, I was given two types of cardboard boxes. I chose the larger one because the size is different, Even if you refer to the delivery guide on the box, it will not work. I thought it was strange, and when I asked employee B, who was nearby, this cardboard was originally for an auction site and could not be delivered normally. It seems that there was a separate box for normal delivery. I wondered if the word I offered at the beginning, "Please give me a box for Yu-Packet," wasn't enough, and when I asked how it was handled, in that case, I would like to guide you to the auction site and normal delivery. It seems to do. At first, when Mr. A responded, there was no guidance at all, and when I asked for details such as shipping costs, he only responded that the customer should complete the procedure as described in the box. No matter how many times I thought about it, there was a complete defect in the response to the counter, so I explained to Mr. B as simply and calmly as possible that the response was different, but there was no apology with a straight face. There is no refund, and in the end it costs only 20 yen, so why not just put it out in the auction box? And (´∀ ｀ *) I'm sorry (laughs) In addition, Mr. A, who is important, does not follow this story and apologize, but somehow he leaves the place unknowingly. I was also surprised and didn't want to take care of it, so I asked for it and went home, but I felt really unpleasant (^^) The announcement mistake itself has no intention of blaming it. However, I think it would be a wonderful place if you could study the basics of the hospitality business and the basics of people once again and improve your response.