Ikuno Ward Office - Osaka

いつも親切な対応です。閉庁間際でしたが、手続きを済ませる事が出来ました。

今日、介護保健の事で行きました。コロナウイルス(オミクロン)の為、がら空きでした。窓口の人も、親切で良かったです。

いつもはとっても混んでいるのですが水曜日のお昼は空いてました、月曜日や金曜日に行くよりお勧めですね。

国民健康保険の担当のK氏、ものすごく親切で丁寧です。 気持ちの良い対応をして頂き本当にありがとうございました。

とても不親切と感じることが度々あります。訪問前に電話で何度も問い合わせをしてるのにも関わらず、必要な書類の伝え忘れなどもあり、個人の対応にも驚くほど差異があります。対応された方も上司も派遣とゆうこともあり責任の所在は微妙で話にならないことも多いです。不誠実な対応も当たり前にあり、代替え案があっても余程突っ込まないと提案すらされません。正直なところ詳しい方と無知な方との差が酷すぎます。遠方から訪問する方はくれぐれもお気をつけ下さい。相談に乗ってくれた、窓口対応の親身な職員さんには感謝しかありません。今後この方のようの方が増えることを強く望みます。

窓口の職員さんは親切に笑顔で教えてくれました。電話対応も親切です。

It’s helpful when the times you need

I have never had a straightforward experience at this office. When I first moved to the ward I was told that I would have to return to my previous prefecture to sign out of my residency. Obviously that wasn't correct, and when I returned to do the procedure properly I was told that I should have come sooner because the time had expired on the period for filling out the documents, which was because they sent me away. When I decided to move closer to Osakashi, I was asked by my real estate agent to collect certain information. I explained to the staff here that it was very important to me to have it and they told me it wasn't the right information. I persuded them that I was simply collecting the requested info for my new contract, and they eventually submitted to my urging. The number system is entirely random for being called up for your turn to see an office worker, with many numbers showing up on the screen several times before yours is called, and they are drastically out of sequence. When I was finally called up to submit my document the office worker crossed out the majority of my requests and sent me away. After more waiting I was finally given the document, which didn't have any of the information I requested, meaning that I had to pay twice and do the procedure twice. Considering that a holiday on a working day is very rare and precious this is a massive drain of time which is even more vital when planning to move. To make things worse, in the lobby there is the most depressed sounding man selling honey or something saying "mananenka" literally non-stop. He doesn't even take a breath So a process that would usually just be as boring as watching paint dry has the added Bliss of the feeling that someone is trying to squeeze a brick into your ear. I have to give the review one star as a minimum, but if I didn't have to, I'd give it one star anyway, because the 2 or 3 members of staff that actually help and don't pretend to get stressed when you ask for help are really kind, and I do appreciate that they are trying in a busy atmosphere.