Docomo Shop Morioka Mitake Shop - Morioka

Insufficient explanation every time. Many times they are wasted. Even though he manages to do it in less time, he has to go over and over due to lack of explanation. Also, there is too much difference in the knowledge of the staff. I can't do that when I come next time with the thing that one staff member told me. I was told. When I told the staff who was different last time that I was okay, I didn't have any apologies and I checked, but it was impossible. I was told. I was purely angry. However, there is no other store nearby so I will come here next time.

There are many docomo shops, but this one may have a spacious parking lot!

With the recent corona vortex, all mobile phone shops are forcing a "reservation system", but the first reservation has been made. The second visit was unreserved. For the first time, the cancellation procedure is completed after the paperwork is done. Regarding smartphones and tablets after cancellation, there is no explanation for making SIM free, and the response is "You can use it anytime by inserting the SIM". This was inappropriate content. Actually, it was necessary to release it, and I arrived at SIM-free while struggling by searching the Internet. It's an era where you don't have to visit the store and you can complete each procedure, and I think it's an industry attitude that "that's what you do ..." The second time I stopped by to hear the estimated cost of canceling the cancellation procedure for two other cars. If you tell the corresponding staff the purpose and answer OK to the answer that is possible if it is a simple response, you will use your whole body to make an "OK" gesture to the senior staff in the back. I felt a bad impression as if I felt the attitude of "this customer is quick". Even though the senior staff responded with a baton touch, the conclusion was "It is impossible unless you are the person." When asked, "What should I do if the agent performs the procedure?", The expression seems to be troublesome. Because of the position of a diving customer, he refrained from leaving the store, saying, "I will come back again." With a small number of operations, I can understand the need for teamwork and a sense of unity among the staff, but the atmosphere that does not show the customer-first attitude did not seem to be a large company. No, it may be because it is a large company. I want you to make an effort to increase the number of fans.

I stopped by because it was close to me, but I thought it would be nice to have a professional counter, but there were many clerk who did nothing (not in charge). I would like to expect a little more flexible response.

I went there for the first time, but the receptionist did not respond well ? I want people who don't understand to explain it carefully

Thank you for the smooth model change with a very large and fine store and accurate explanation.

The other day, I came to the store due to a problem, but this smartphone is infected with a virus. If you do not change the model as soon as possible, it will be difficult, and the amount of the model change etc. has already been said. When I asked him to check it at another store without saying anything, he said he was not infected with the virus. What kind of education are you doing? It's impossible to do a great business.

The other clerk's response, including the telephone, was good, but the male clerk with glasses that happened to come to me on the day was the worst. Simply proceed with the model change by ignoring the contents of the advance Web reservation and the previous day's phone confirmation. I wanted to ask for other things, but I was refused, saying, "Your reservation time will be exceeded." In this case, I should have bought it at the online shop. The next time I hit the same clerk, I'd like to ask you to change it.