Docomo - Kawasaki
3.3/5
★
に基づく 8 レビュー
Contact Docomo
| 住所 ： | アドヴァンススクエア武蔵新城 1階 2 Chome-14-23 Kamishinjo, Nakahara Ward, Kawasaki, Kanagawa 211-0045, Japan |
| 電話 ： | 📞 +87 |
| Postal code : | 211-0045 |
| Webサイト ： | https://shop.smt.docomo.ne.jp/shop_detail/0382204150000/index.html |
| カテゴリ： |
携帯電話店
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maroneko kun on Google
★ ★ ★ ★ ★ 昔と違いスーツとかでは、まず無いですが
店員さんの教育などしっかりしてるので
安心して来店できます
 Unlike in the past, it's unlikely that you'll be wearing a suit.
Because the education of the clerk is solid
You can come to the store with confidence
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ユ
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ユーザー on Google
★ ★ ★ ★ ★ ☆はつけなくてもいいのでは？
この店舗に限定した話ではないですが、キャリアショップの実店舗は無駄に客を待たせる印象以外、頭金と詐称した手数料をとったりこちらよりスマートフォンについての知識のない店員ばかりだったり存在自体が不要な印象です。
高齢者やリテラシーのない方にはそれでも助かるのかもしれませんが、サポートも料金を取るようになるらしいので、詐欺に近い商売をしてるなといった印象です。
Isn't it necessary to add ☆?
It's not limited to this store, but in addition to the impression that the actual store of the carrier shop makes customers wait unnecessarily, there is a fee that is spoofed as a down payment, and there are only clerk who have no knowledge about smartphones, and the existence itself is unnecessary. It's an impression.
It may still be helpful for the elderly and those without literacy, but it seems that support will also be charged, so I have the impression that you are not doing business close to fraud.
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か
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か“おすしかない” on Google
★ ★ ★ ★ ★ 店の規模が小さいと店員の器も小さいのだなと感じた。
特に店員の老婆態度が最悪。こちらが質問しているのに呆れた感じで対応され、何故かツンツンしてる老婆でした。
他の店員も客に対する対応が悪かった。ほとんどが客に任せ、詳しく説明してもらえない。
手続きしに行ったがそれに伴うリスクなど詳しい説明を全くされず、ただ紙を渡された。もちろんデータなど大切な内容は消えました。下調べを疎かにしてしまった己を悔やんでます。
新城店に行こうとしているのならやめた方がいいのかもしれません。なるべく小杉やほかの店舗へ行った方が身のためです。
I felt that when the scale of the store was small, the clerk's vessel was also small.
Especially the old woman's attitude of the clerk is the worst. Although she was asking a question, she was treated with a frightened feeling, and for some reason she was an old woman who was sick and tired.
Other clerk did not respond well to customers. Most of them are left to the customers and cannot be explained in detail.
I went to the procedure, but I was given a piece of paper without any detailed explanation of the risks involved. Of course, important contents such as data have disappeared. I regret myself for neglecting the preliminary inspection.
If you are going to the Shinshiro store, you may want to quit. This is because it is better for me to visit Kosugi and other stores as much as possible.
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yuuri sheeba on Google
★ ★ ★ ★ ★ 以前、ｄポイントカードを作りに行った時、キャッシュカードを増やしたくないので必要ありませんと言っているのに執拗にゴールドカードを勧められました。ポイントで初年度年会費は無料になりますよ！と言うのですが、2年目からは1万円だと言うのは敢えて言わないところもマイナス点です。あと、渋谷店をマイショップにしていたのに、勝手に新城店に変えられていました。
Previously, when I went to make a d POINT card, I was relentlessly recommended to use a gold card even though I said that I didn't need it because I didn't want to increase my cash card. With points, the annual membership fee for the first year will be free! However, it is a minus point that I do not dare to say that it will be 10,000 yen from the second year. Also, even though I used to make the Shibuya store my shop, it was changed to the Shinshiro store without permission.
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エグちゃんねるEGU-CHANNEL on Google
★ ★ ★ ★ ★ 2020/10/5午後来店。
おでこが広い日焼けし太った偉そうな男性店員が用件を聞いてきた。サブ端末解約という言葉聞いた瞬間あからさまに態度がもっと悪くなり、予約をしていないので案内できない可能性があるとのこと。店内の待ちは０人。来店客は予約制だからか夫婦のみ。渋々な態度で対応スタッフに代わり、すぐに案内される。手続き中も偉そうな態度の男性店員がインカムで対応が長いと自分の対応スタッフに伝えているのが丸分かりで、気分が悪い。対応スタッフは本端末のプラン変更のご案内をしているとインカムで答え苛立った様子。帰る際も偉そうな男性店員の目の前を通るが解約来店だからか、ありがとうございましたの一言も無く、他の女性店員がありがとうございましたと発すると仕方ないような面持ちで「ありーしたー」と本当に気分が悪くなる声掛けを背中で受け退店。店員の入れ替わりも激しく、対応のレベルはドコモでは最低レベル。自分が管理者なら頭を抱える店舗である。もちろん今回だけではないので、このようの評価。
Visited the store in the afternoon of October 5, 2020.
A tanned, fat, and bossy male clerk with a wide forehead asked me what he needed. The moment I heard the word "sub-terminal cancellation", my attitude became worse and I couldn't guide because I didn't make a reservation. There are no people waiting in the store. Only couples come to the store, probably because reservations are required. He will be guided immediately on behalf of the corresponding staff with a reluctant attitude. I feel sick because it is clear that a male clerk with a great attitude during the procedure tells his response staff that the response is long due to the income. It seems that the corresponding staff was frustrated by answering with an income that they were informing about the plan change of this terminal. When I go home, I pass in front of a male clerk who seems to be great, but probably because I came to the store, there was no word of thanks, and when I said thank you to the other female clerk, I could not help saying "Yes. I got a voice on my back that made me feel really sick and left the store. The turnover of clerk is also intense, and the level of correspondence is the lowest level at DoCoMo. If you're an administrator, it's a store that holds your head. Of course, this is not the only time, so this kind of evaluation.
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荒
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荒木登 on Google
★ ★ ★ ★ ★ スマホの画面がおかしくなったので相談に伺いました。
交換と言うことで、すぐ手続きも終わり良かったです。
前々日に何回掛けても予約出来なかったのが不満でした。
The screen of my smartphone went wrong, so I went to consult with him.
It was good that the procedure was completed immediately by saying the exchange.
I was dissatisfied that I couldn't make a reservation no matter how many times I called the day before.
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Kaneko 金子Kazuhiro 和広 on Google
★ ★ ★ ★ ★ 丁寧且つ
優しい対応を
して下さり
感情ですー
Polite and
Gentle response
Thank you
It ’s an emotion.
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Pochi Ken (ぽちけん) on Google
★ ★ ★ ★ ★ 予約なのでまちじかんはほぼなしです
店員の対応もテキパキおこなってくれて短時間で用事をすますことが出来ました
Since it is a reservation, there is almost no town
The clerk also responded very quickly and I was able to do the work in a short time.
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